在墨西哥城公务舱客厅我的行李被偷了。墨西哥航空一直根本不帮我而一直不负。建议大家不乘坐墨西哥航空,就靠不住的。 We had a pretty good flight in business class to Mexico City, however my bag was stolen while we were enjoying the business class lounge in Mexico City Airport. Aeromexico denies any responsibility and refused to assist me while in Mexico and after I returned to Shanghai. Saying that “we have signs stating we are not responsible for your belongings” is hardly a way to treat lounge customers (moreover such signs have no legal affect on duty of care). If Aeromexico is not responsible for anyone’s items in the lounge, what other security issues will it turn a blind eye to? Drugs being planted in luggage? It’s sad that big organizations like this can’t be more customer-focused and less arrogant . The business class is not bad though the staff are pretty damn rude onboard and certainly in the lounge (and complaints department!). …
之前听说墨西哥国际航空相当容易误点,让我颇为担心,但还好这个航班没有遇到。 从坎昆起飞非常准时,抵达时间也是正常的,飞机搭起来算是舒适稳定,因为路程短,只有小点心,但也还不错。 可能这张机票是两段机票(国内+国外),由坎昆到墨西哥城,再接到洛杉矶,所以自助 check in 机台一直显示错误,不能 check in, 还好 check in 柜台的服务速度还算快,而且解释得很清楚,所以一切算是很顺利。