Hello Culture13057: We appreciate your comments and apologize for any inconvenience caused. I am very sorry for what happened with our services in your vacation. I guarantee you this is not the kind of service we want for our clients. In order to investigate what happened, I would appreciate it if you would share your full name and reference/reservation number. My email is avazquez@sunwing.ca. Once again I offer my sincere apologies on behalf of NexusTours and I hope that despite what happened we have the privilege of welcoming you again in one of our destinations. Sincerely Alejandro Vazquez Corporate Director of Guest Experience Nexus Tours

Dear shoinettee: Thanks for taking the time to share your feedback with us. I was delighted to read that you were happy with the services provided by our Team in St Lucia. I will make sure they get due recognition for a job well done! We will continue to strive to bring you the best experiences under the sun! Our fundamental aim is to ensure all our guests have an unforgettable experience with us! Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us. We look forward to welcoming you again in any of our breathtaking destinations! Sunny regards Alejandro Vazquez Director of Guest Experience NexusTours

Dear traveler, We're very happy to know that you enjoyed your vacation! We will make sure Albin receives your good feedback and let them feel that for you was an awesome experience. We hope to see you again soon! Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us. Have a great day. #NexusTours Your Local Expert!