Dear Customer, Our number one job is to take good care of you during your trip and ensure that you get a memorable experience. I am very glad to hear that our high quality standards where meet as usual. Be sure that your guide adn driver will be rewarded for doing such a great work. We wish you a very nice flight home and we hope to see you back in Mexico soon. Warm Regards, Kim Alva Managing Director Interliv Travel Mexico

Dear Customer, Thank you for your comments, I can ensure you we will be taking actions to correct this situation and offer an even better service. I am wondering, though, where did you saw that we offer a buffet meal? I went throughout our description and it do not say anything related to meals. Nevertheless, I hope you can contact our Customer Service Department, we would like to give you a compensation for the inconviniences. We hope you enjoy the rest of your trip to Mexico and get inspired by this amazing culture. Warm Regards, Kim Alva Managing Director Interliv Travel Mexico

Dear Customer, We thank you so much for your detail information you provide in your review, this will help us to improve our quality service. In Interliv Travel we are all bilingual speaking people, however, in your particular tour, we had a problem with our tourist guide who got into a car accident. We had to replace it with Pepe, the guide you mentioned, but it took us about two hours to readjust due to this situation. As you said, when he arrived, the tour was in both languages as it is our standard. About the pick up. It happens that we have both services, with pick up in the hotel and with a meeting point, prices are different and you paid for the meeting point service. We apologize for this misunderstanding. However, the situation about the water, we are very much in shock. It is unacceptable what happened to you and we have to terminate the contract with the driver. We have high standard of customer centric focus and this was defenilty a mistake from our side. Please accept our most sincere apologize for this situation. We would like to compensate for this inconvinience. Please contact us in order to check the options. Warm Regards, Kim Alva Managing Director Interliv Travel Mexico

Hi Sudharshan, Thank you very much for your review. To clarify. I did explain to you in detail the situation of the prices and I did also explained to you the situation with the 3 extra passengers. I went also to provide you with a free upgrade so we bring you back to the hotel instead of the meeting point. We are glad to hear that our staff did their very best for you to enjoy the tour. Our intention is to create great experience to our travelers as the majority of our reviews show, but some time to time we aparently fail as it was the case of you. We are sorry for this and sad because nothing we did could change your opinion about us. Nevertheless, we thank you for choosing Interliv Travel and we wish you a very safe trip back home. Warm Regards, Kim Alva Managing Director