从Puerto Morelos出发的Isla Mujeres Catamaran Group之旅

从Puerto Morelos出发的Isla Mujeres Catamaran Group之旅

供应商/业主为:Best Tours in Mexico

年龄限制:0-99,每个团体最多 30 人
用时: 6–7 小时
开始时间: 查看供应情况
现场指南:英语, 西班牙语

  • 往返共享交通
  • 瓶装水
  • 无限畅饮(开放式酒吧)
  • 酒店接送服务(仅限特定酒店)
  • 乘坐有空调的小型货车运输
  • 酒精饮料
  • 午餐
  • 入场/门票 - Museo Subacuático de Arte
  • 提示
  • 入住时需支付 17 美元的珊瑚礁保护税(仅限现金)

  • Marina Hacienda del Mar, Carretera, Carr. a Punta Sam Supermanzana 84, Puerto Juarez, 77500 Cancún, Q.R., Mexico
    我们位于Marc Hacienda del Mar,毗邻坎昆华雷斯港的所有里特莫酒店
  • 饭店大堂的集合点。

      • 不提供无障碍通道
      • 婴儿车可入内
      如果您对无障碍设施有疑问,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:105294P3

      • 您将在预订时收到确认信息
      • 可由多语种指南操作
      • 儿童必须由成人陪同
      • 改变自己的毛巾和额外的衣服
      • 着装要求免费,舒适
      • 大部分旅行者都可以参加
      • 此次游览/活动出行人数不得超过 30 人

      • 要获得全额退款,请至少在体验开始日期前 24 小时取消。

      如果您对此游览有疑问或需要协助预订,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:105294P3

      此产品无法通过 Tripadvisor 预订。
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      2.5 分,共 5 分3 条点评

      Jacques M
      加拿大塔伯拉山4 条分享
      1.0 分,共 5 分
      Ils nous ont vendu un forfait incluant une visite à El Meco archéological park, pas seulement au récif, mais nous n’y sommes pas allés. Nous les avons contacté au retour pour une compensation et ils ont refusé. Best Tour … NON… Worst Tours in Mexico. Nous ne recommandons pas et ne ferons plus jamais affaire avec eux. TripAdvisor devrait les retirer de leurs fournisseurs.
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Hello again Jacques, We really sorry that as we discussed before there was a missundertanding about the Reef and the Archeological site that share the same name, however as mention and several descriptions of the tour itinerary that shows that this is a Sailing Experience and visit tour to Isla Mujeres and doesn't include any picture or mention of the Archeological site, we feel it is very clear. However we do understand your point and we'll take care of it with Trip Advisor about the name tag of El Meco Reef Park to be more specific and don't create false expectations with our costumers, it has never happened before but trust us we'll take action to be better every opportunity we get. As you tols us the staff and service was great, hopefully apart from that all your experience was memorable and you enjoyed your visit to our little piece of paradise. Best regards
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

      Eliza W
      加拿大不列颠哥伦比亚省30 条分享
      5.0 分,共 5 分
      2023年2月 • 夫妻情侣
      I would have to say the whole catamaran trip was amazing the staff the food the snorkeling and swimming in the ocean 🙌
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Thank you for your kind words Eliza, our staff feels happy to make your experience on board a good time to remember. Please enjoy the rest of your vacations in this little piece of Caribbean Paradise. Kind regards
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

      南非开普敦中心区210 条分享
      1.0 分,共 5 分
      Sadly I cannot actually write a review because my tour never happened. Being the in hospitality industry myself I know how much hard work it is to get to a spot where you become a super host and have great reviews. And one of those things is to get your first review - so you are forever grateful for that first person who took a chance on you. And this is the one reason why I wanted to support this company. The other reason was that they offered a pick up in Puerto Morelos - which is where I stayed (even from my hotel). Perhaps I should have known that it might be too good to be true.

      I booked this trip for the last day of my stay in Puerto Morelos because it seemed like such a fantastic way to end my holiday. I also was keen to see a bit of Cancun and then Isla Mujeres and was really looking forward. '

      To start with all went well. Go an email confirming my booking. I wrote back and confirmed my hotel and got an email saying that pick up time will be confirmed the morning of the trip. By midmorning there was no confirmation I and I sent another message to which I got no response. Seeing that time was running out I now tried to get hold of the "agent" and eventually found a WA number - there was no response to my WA. Eventually found a telephone number, but seemed that this was another more reputable company with the same name. So, now beginning to wonder how legit this all is.

      I sat watching as the clock ticked by and realizing that the yacht has now departed from Cancun and I am still in Puerto Morelos waiting for confirmation of my pick up - I cancelled the booking and contact Viator to cancel the booking.

      I did get a response back. After the boat departed - telling me that the staff had a mix up and that I would be refunded.

      Losing the money would have been an issue as it was not cheap, but loosing the opportunity to make memories does not have a price. My whole day was eventually waisted and I will most probably not be back in Mexico for a long time (if ever) and never got the opportunity to see the island.
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

      从Puerto Morelos出发的Isla Mujeres Catamaran Group之旅, 坎昆