最好的机会，4个地方，1天，1个价格！图卢姆，科巴，Cenote和Playa del C.
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低价保证立即预订，稍后支付免费取消
年龄限制：0-99，每个团体最多 40 人
用时： 12 小时
开始时间： 查看供应情况
电子门票
现场指南：英语, 西班牙语
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- 接送
- 空调车
- 自助餐
- 所有活动的门票
- 认证指南
- 入场/门票 - 图伦玛雅遗址
- 入场/门票 - 柯巴遗迹
- 入场/门票 - Coba
- 入场/门票 - Playa del Carmen VIP
未包含内容- 照片和纪念品
- 保护费 每人23美元
- 出发地点：提供多个接送地点。接送服务详情
- 接机是从酒店在坎昆和里维埃拉玛雅，普拉亚德尔卡门后的服务是3x1图卢姆，科巴和塞诺特没有访问普拉亚德尔卡门。 我们提供从坎昆和里维埃拉玛雅酒店接机，接机时间将根据 您的酒店名称，请在提交后告知我们您的酒店名称。 请在预定取车时间前5分钟在酒店大堂等候。 我们在大多数有设计旅游接机区的酒店接机。 对于住宅区、精品酒店、、Airbnbs、市中心酒店或类似酒店，我们将指定集合点。 接机 坎昆市中心绿洲智能 Playa del carmen 将在可可邦戈 Tulum restaurante Andreas
提供酒店接送服务结账时，您可以从包含的酒店列表中进行选择。其他接送选项结账时，您可以从包含的接送点列表中进行选择。- Smart Cancun The Urban Oasis, Av Tulum 4, capilla ecumenica, 77500 Cancún, Q.R., Mexico
- Coco Bongo, Calle 12 Norte, esquina con Av. 10 Norte, Col. Centro, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
- Andreas Tulum, Av. Ruinas de Tulum, #24, 77780 Tulum, Q.R., Mexico
返程：此活动将在会面地点结束。 - 不提供无障碍通道
如果您对无障碍设施有疑问，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：25920P46- 您将在预订时收到确认信息
- 大部分旅行者都可以参加
- 此次游览/活动出行人数不得超过 40 人
- 要获得全额退款，请至少在体验开始日期前 24 小时取消。
- 如果您对此游览有疑问或需要协助预订，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：25920P46
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2024年1月 • 夫妻情侣
This is about booking ref:
BR-1100774613
We booked the "4 for 1" with you for today. On the website, the pick-up is between 7:00 am and 9:00 am. We did not know the actual time. So, this morning we were outside the front of the lobby at 7:00 am. No one showed up to pick us up. I went to the front desk, Yael called the phone number on my paperwork and was told that the reason we were not picked up was because the vehicle was in an accident. Which we found out later was a lie to us! He was told to have us get a taxi to Tulum and we would be reimbursed for the amount charged by the taxi. So that is what we did. When we arrived at Tulum and met up with Fernanda she paid the taxi driver for our ride to Tulum from El Dorado Royale. Then Fernanda told us we could join the tour, but we would NOT see the Tulum ruins - that part of the tour was already finished! I told her THAT was what we wanted to see! That I did NOT want to go on a partial tour! That we were not getting what we paid for. I told her that none of what happened was OUR fault. She said that the reason we weren't pick up was because she was told to pick us up at a motel IN Tulum that was also the "El Dorado". So we were lied to about why we weren't pick up! Fernanda made several phone calls and told us there was NOTHING she could do. Our ONLY choice was to contine the last part of the tour!
We were not getting what we paid for and had to return to our Hotel - the El Dorado Royale at the cost of $100.00 U.S. dollars!!
I believe we are entitled to a FULL refund of the cost of the tour AND a FULL refund of the cost of the taxi back!
If we would have been notified that we would not see the Tulum ruins we would have canceld and NOT taken the long taxi ride to Tulum. And then the long ride back to our Hotel. We would not have lost approximately 6 HOURS of our vacation!!!
Please give this your immediate attention and get back to me right away.
Thank you,
Nanette Williams
BR-1100774613
We booked the "4 for 1" with you for today. On the website, the pick-up is between 7:00 am and 9:00 am. We did not know the actual time. So, this morning we were outside the front of the lobby at 7:00 am. No one showed up to pick us up. I went to the front desk, Yael called the phone number on my paperwork and was told that the reason we were not picked up was because the vehicle was in an accident. Which we found out later was a lie to us! He was told to have us get a taxi to Tulum and we would be reimbursed for the amount charged by the taxi. So that is what we did. When we arrived at Tulum and met up with Fernanda she paid the taxi driver for our ride to Tulum from El Dorado Royale. Then Fernanda told us we could join the tour, but we would NOT see the Tulum ruins - that part of the tour was already finished! I told her THAT was what we wanted to see! That I did NOT want to go on a partial tour! That we were not getting what we paid for. I told her that none of what happened was OUR fault. She said that the reason we weren't pick up was because she was told to pick us up at a motel IN Tulum that was also the "El Dorado". So we were lied to about why we weren't pick up! Fernanda made several phone calls and told us there was NOTHING she could do. Our ONLY choice was to contine the last part of the tour!
We were not getting what we paid for and had to return to our Hotel - the El Dorado Royale at the cost of $100.00 U.S. dollars!!
I believe we are entitled to a FULL refund of the cost of the tour AND a FULL refund of the cost of the taxi back!
If we would have been notified that we would not see the Tulum ruins we would have canceld and NOT taken the long taxi ride to Tulum. And then the long ride back to our Hotel. We would not have lost approximately 6 HOURS of our vacation!!!
Please give this your immediate attention and get back to me right away.
Thank you,
Nanette Williams
撰写日期：2024年1月27日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Nannete : There was an accident in the highway this was out of our hands and we are sorry about this, as we explain we already proceed with the refund of the money of your tour and we told you this form the beginning that you will have the tour for free. we are sorry about the inconvenience , this made in your holidays but this wasn't our fault , we try to give always the best service. The money of your tour and paid of the taxi to get to Tulum was already refund.
Best regards.
撰写日期：2024年2月1日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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