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Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁, 拉瑞斯

Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁

Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁
4
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游览快照
用时:
24 小时
采取新冠肺炎安全措施
提供酒店车接
团体规模:
80
门票类型:
移动端
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相关信息
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  • 用时: 24 小时
  • 接受电子门票
  • 即时确认
取消政策
  • 要获得全额退款,请至少在体验开始日期前 24 小时取消。
可用语言
英语
可以期待的内容
攻略早知道
  • 用时: 24 小时
  • 接受电子门票
  • 即时确认
可用语言
英语
取消政策
  • 要获得全额退款,请至少在体验开始日期前 24 小时取消。
可以期待的内容
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重要信息
包含内容
  • Landing and facility fees
  • 使用自行车
  • 使用头盔
  • 酒店接送服务(仅限特定酒店)
未包含内容
  • 办理入住手续时需支付每人25澳元的现金押金。这笔押金将在退房时当天收到。
期限
24 小时
出发详情
  • 提供旅行者接送服务。
  • 珀斯中央商务区,北桥和士嘉堡的酒店提供礼貌的教练接送服务。如果您需要此项服务,请在预订时通知我们,以便我们在您最近的酒店接客。
  • 56 Southside Dr, Hillarys WA 6025, Australia 如果是自动驾驶,则可免费停车。从珀斯中央商务区向北在米切尔高速公路(Mitchell Freeway)上行驶,然后在到达赫本大道(Hepburn Avenue)时左拐。继续到尽头,并通过主要环形交叉路口进入港口。左转到Southside Drive,然后按照指示前往“轮渡码头”。
  • 提供酒店接送服务。 在网站结账页面查看酒店列表,您可以了解自己所在的酒店是否为接送地点。
其他信息
  • 您将在预订时收到确认信息
  • 所有孩子都必须能够骑自行车。
  • 不提供无障碍通道
  • 旅行者应该具备正常的身体素质
  • 此项体验需要天气状况良好。 如果行程由于恶劣天气而取消,您可选择改期或全额退款
  • 此次游览/活动出行人数不得超过 80 人
包含内容
  • Landing and facility fees
  • 使用自行车
  • 使用头盔
  • 酒店接送服务(仅限特定酒店)
未包含内容
  • 办理入住手续时需支付每人25澳元的现金押金。这笔押金将在退房时当天收到。
出发详情
  • 提供旅行者接送服务。
  • 珀斯中央商务区,北桥和士嘉堡的酒店提供礼貌的教练接送服务。如果您需要此项服务,请在预订时通知我们,以便我们在您最近的酒店接客。
  • 56 Southside Dr, Hillarys WA 6025, Australia 如果是自动驾驶,则可免费停车。从珀斯中央商务区向北在米切尔高速公路(Mitchell Freeway)上行驶,然后在到达赫本大道(Hepburn Avenue)时左拐。继续到尽头,并通过主要环形交叉路口进入港口。左转到Southside Drive,然后按照指示前往“轮渡码头”。
  • 提供酒店接送服务。 在网站结账页面查看酒店列表,您可以了解自己所在的酒店是否为接送地点。
期限
24 小时
回程详情
  • 返回原来的出发地点
其他信息
  • 您将在预订时收到确认信息
  • 所有孩子都必须能够骑自行车。
  • 不提供无障碍通道
  • 旅行者应该具备正常的身体素质
  • 此项体验需要天气状况良好。 如果行程由于恶劣天气而取消,您可选择改期或全额退款
  • 此次游览/活动出行人数不得超过 80 人
新冠肺炎期间的旅行安全
用餐期间的防疫措施
  • 装备/设备在使用前已完成消毒
  • 针对人流较多的区域定期进行消毒
  • 为旅行者和员工提供洗手液
用餐期间的防疫措施
  • 装备/设备在使用前已完成消毒
  • 针对人流较多的区域定期进行消毒
  • 为旅行者和员工提供洗手液
  • 交通工具会进行定期消毒

4.0
37 条点评
极佳
19
非常好
9
一般
2
较差
1
很糟糕
6

Marc M
南非克勒斯多21 条分享
夫妻情侣
The experience was fantastic. Great crew. There was how ever members of the public who were not wearing masks which are mandatory on the vessel! It should be managed better!
撰写日期:2022年1月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Michele McBeath
14 条分享
Normally very good however we travelled back from Rotto on Saturday and a very calm crossing xxxx thanks to the Capt and weather however during the crossing 6 whales where on the bow there were 11 passengers on board and I missed the whales it would have been nice to have an announcement that the whales were there.
撰写日期:2021年8月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Oksana K
1 条分享
好友
The worst experience. My luggage was not taken to Perth from Rottnest. Next day they said it arrived and asked $20 for delivery to my place as i was working. They refused to take responsibility for the lost luggage, though i paid additional fee at their office at the time of check in for luggage tags.

Rude and zero customer service
撰写日期:2021年6月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
FastFerriesRottnest
Hello F2018U The delay in writing back to you on this review, is due to the fact that the Managing Director of Rottnest Fast Ferries had been trying to get in contact with you to explain the course of events that led to your luggage not being transported on your return ferry to the mainland. However, you have refused to accept his explanation. Your review is not only unfair but it is misleading and untrue in the majority. The fact is that Rottnest Fast Ferries was responsible for taking your checked luggage to the island, which was loaded into a secure crate and then handed over to Rottnest Island accommodation delivery team to deliver to your allocated accommodation - Unit 715. On checking into your accommodation at the Rottnest Island Visitor Centre, the accommodation provider, explained to you that on the morning of departure you would need to leave your luggage outside your door by 8am for collection by the Rottnest Island luggage collection team and they would collect and load your luggage into a secure crate and deliver to the ferry for transportation to the mainland. You would have also received the time that luggage needed to be ready for collection on your accommodation booking confirmation from RottnestIsland.com. There was also a magnet on the fridge in the bungalow you were staying in stating the same collection time. You failed to leave your luggage outside your accommodation at the allocated time and as a result the collection team had no luggage to collect. This is not an uncommon situation for them to encounter as often customers extend their stay at an alternative accommodation provider on the island or take their own luggage down to the ferries. On returning to Hillarys Boat Harbour, you and your travel companion reported your luggage missing to our reservations supervisor, who compiled a Rottnest Island Luggage Irregularity form, with the detail of the missing items and emailed it to the luggage collection company on the island. Your luggage was loaded into a crate the next morning and delivered to the ferry to be transported back to Hillarys, on arrival both you and your travel companion were contacted to advise your luggage had arrived for collection. You were both informed that the luggage collection company confirmed the luggage was not out at the required time for collection which was acknowledged by you or your travel companion that you had in fact left your luggage out after 9am on your departure date. It was also explained to you that the accommodation provider told you on check in the collection procedure and times, which your travel companion said "that sounds familiar". The staff that served you at Rottnest Fast Ferries were empathetic and committed to assisting you locate your missing luggage and were polite in explaining to you the circumstances that led to your bags not being returned on your departure day, as you continually verbally abused them. The team gave you options to collect your luggage which included storage, you said this was not possible so the office manager offered to arrange a courier to deliver your luggage at cost price, I was in the office on the day your were speaking to our team members including the office manager who kept explaining to you the options you had available to receive your luggage, you hung up the phone after yelling at our office manager to "throw away your luggage". You have stayed on message from the minute your luggage did not arrive back that it was the responsibility of Rottnest Fast Ferries to ensure your luggage was returned, which it was. The fact is you did not have your luggage available for anyone to collect. Sincerely Phil Richards - Director of Sales and Marketing
撰写日期:2021年7月16日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Buzzdog
澳大利亚达尔文市182 条分享
Although I grew up in W.A. this was the very first time my kids and I had visited Rottnest Island and with the faultless booking process, collection of hire bikes and efficient Ferry ride organised by Rottnest Fast Ferries made our inaugural trip to Rottnest Island all that more memorable. Thank you Rottnest Fast Ferries for your professional and highly enthusiastic staff.
撰写日期:2021年1月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Buzzdog, Thanks for your review and your kind words. We are pleased that you had a great day on the Island with your family, and will share your comments with our team. Kind Regards Phil Richards- Director of Sales and Marketing
撰写日期:2021年2月24日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

VerityBiscuit
Herts42 条分享
I bought this package thinking it would be easier. The minibus picked us all up around our accommodations in Perth and took us to Hilary's harbour. It did all this far too early meaning we arrived almost an hour too early and had to waste time hanging around in the drizzle before anything was open, until we were allowed to collect the bikes and start boarding the boat. This was a crap start to the day.

I collected my bike and was told I had a brand new one, and they were interested to see how I found it. However, it weighed a ton and as it turned out was completely pointless and unnecessary as there is a free bus service all around Rottnest Island and there's no need to bother taking a bike over there. I paid an additional refundable deposit that I was told would be back in my card in one week at the most.

The ferry left late but we did move at speed to Rottnest. Disembarkation was chaos and everyone needed to collect their bikes from the same place at the same time. I quickly realised my bike was far too heavy (I cycle a lot and was convinced the tyres were flat so got them checked out, no - just a crap heavy bike!) Cycled a little way before ditching the bike and finding out about the hop on/hop off bus service instead. Used the bus to travel all around the island at ease.

The ferry ride back to Hilary's harbour was fine until someone pulled an emergency lever and the ferry had to slow down to find out what was wrong, there was nothing wrong and this delayed us all by about 30 mins. Returned the bike when we got back and found my minibus and was dropped off near my apartment.

A week later no sign of the refund, I got back to the UK at the end of Jan and still no refund. I emailed and was told there must be a mistake and my credit card company must be delaying it. Waited and waited and in the end decided I must have missed it. No - 30 days after the transaction they refunded the deposit, after sitting on it all that time.

Don't bother with the ferry and bike hire package, there's no need to travel from Hillary's harbour unless you're staying there, and don't waste your time and energy on a bike - it's totally unnecessary and I really wish someone had told me this!
撰写日期:2020年8月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

SharonSmith7712
澳大利亚珀斯3 条分享
Fantastic Service - emailed reception staff several times due to itinerary changes and not only were they extremely efficient they wished me a happy day every time even though I was being very needy. I have used Fast Ferries on numerous occasions and they have always been excellent.

Nothing better than good customer service - thank you Ashley and Grace.
撰写日期:2020年8月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Sharon, Thank you so much for you review, we appreciate your comments and your loyalty. Thank you for recognising our team also, they are our most valuable asset. Look forward to seeing you again soon. Kind Regards Phil Richards- Director of Sales and Marketing
撰写日期:2021年1月7日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Kate S
澳大利亚德朗莫伊恩1 条分享
We visited Rottnest on 13th January and were asked to pay $50 for bike hire. As we didn’t have cash it was taken from our credit card. When we returned the bikes we were informed it would be automatically returned but it wasn’t. We have called and emailed multiple times however they have still failed to return the deposit or respond when promised.
撰写日期:2020年3月24日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello Kate, I'm sorry you have had this experience with your bank. The bike deposit taken from you was a bank pre - authorization only. Meaning the bank holds those funds for a number of days, in case the bike is not returned. If the bike was not returned we would then have the ability to charge your card for the $50. ( We did not do this) Your bank would have released the funds and amount held would have disappeared on your bank statement after a set number of days, meaning you wouldn't see a refund as no money was taken off your card. I hope this clarifies the situation If you would have any other quires please contact me at phil@rottnestfastferries.com.au with a contact number to call you on. Regards Phil Richards- Director of Sales and Marketing
撰写日期:2020年3月26日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Jes
2 条分享
家庭
I had the displeasure of using Rottnest Fast Ferries this past weekend. I phoned to ask a few questions before I booked and was on hold for over 40 minutes so I hung up and drive to their office in Hillary’s. I asked if they did the hire equipment such as seat and cargo trailers for children. I was told no I would have to get them on the island. I could hire the bikes from them and have the rest attached on the island at pedal and flipper.
I proceeded to book my three bikes and ferry online. On arrival at pedal and flipper on the island I was informed that they were not able to attach their equipment to Rottnest Fast Ferry bikes. The manager at Pedal and Flipper, who was lovely, got them on the phone to see if there was anything they could do as we were now on the island with a baby and three bikes. Obviously we could not carry the baby on our arms while cycling around!!!! The manager said that the staff member at Rottnest Fast Ferry that she spoke to was incredibly rude to her but that they would speak to their supervisor and get back to me.

When they called my phone the woman said that clearly I had misheard what I was told and the supervisor would never had said that their bikes could be used to attach the baby trailer or seat.
After much discussion, a screaming baby and three very cranky adults they finally said that they would refund all three of the bikes as the day was ruined but that we would have by to pay for a new bike and trailer on the island costing $50.

Now I have just had to call them again as I was only refunded for one bike. The woman on the phone said that no the supervisor would never have said that they would refund three bikes and I was clearly wrong again. So either I’m completely deaf and stupid or they are absolutely useless! I know what I heard. They were not pleasant to deal with in person or on the phone. Not only was our day ruined but I’m out of pocket for the day.
Do not use them or expect any help from them if you do make the mistake of using them.
撰写日期:2020年3月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello Jess, I'm sorry to hear of your experience in relation to hiring our bikes, there is indeed some miscommunication. Would you please contact me at phil@rottnestfastferries.com.au to discuss your compensation Kind Regards Phil Richards Director of Sales and Marketing
撰写日期:2020年3月15日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

Alexander R
16 条分享
Transfer, Ticket- und Fahrradabholung hat super geklappt. Die Insel ist wunderschön und man sieht schnell die süßen Quokkas. Mit dem Fahrrad kommt man auf der Insel sehr gut voran. Unbedingt auf ausreichend Sonnenschutz achten!
Einziger Kritikpunkt: Es ist leider nicht möglich die Insel vor 16.30 Uhr zu verlassen, sodass man wenn man die erste Fähre nimmt gut acht Stunden auf der Insel verbringt (/verbringen muss).
撰写日期:2020年3月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear alexanderruw, Thanks for taking the time to review your day on the island, looks like you had a great day. Kind Regards Phil Richards- Director Of Sales and Marketing
撰写日期:2020年3月15日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

mango_king_3000
澳大利亚悉尼10 条分享
Booked the ferry + bike rental, was given a bike that was unrideable and unfixably broken. No staff available on the island to help and nobody picking up the phone at the head office.

Was told the employees at the office could help but they offered nothing and refused to refund the cost of the rental for the broken bike I could not use.

Rottnest island was beautiful but stay away from Rottnest Fast Ferry they will waste your time and money.
撰写日期:2020年2月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Mango_King_300 I was hoping to be able to connect with you prior to responding officially to your review. I have attempted to contact you on a number of occasions without success. I understand that there was an issue with one of the 5 bikes that your hired from us, which wasn't discovered until you were riding on the island for a few hours. You were in fact riding bikes from our new fleet of 200 cycles. It appears that the front brake cable was the issue, and a slight adjustment was required to fix the problem. We are disappointed that this happened to you, and understand how it may have impacted you overall enjoyment on the Island. As stated I have tried calling via the phone number that was left and email to discuss compensation. Please feel free to reach out again at feedback@rottnestfastferries.com.au Kind Regards Phil Richards - Director of Sales and Marketing
撰写日期:2020年5月6日
此回复为企业代表所写的主观评论,并不代表 Tripadvisor 有限责任公司的观点。 Tripadvisor 对点评进行检查。

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关于Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁的常见问题

Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁体验起始价为 US$83.16。 在 Tripadvisor 探索和预订Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁体验

Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁由 Rottnest Fast Ferries - Day Tours 提供。 阅读点评,探索额外体验或在 Tripadvisor 上联系 Rottnest Fast Ferries - Day Tours在 Tripadvisor 探索和预订Rillarnest Island快艇从Hillarys Boat Harbor包括自行车租赁体验