Thank you for your feedback Terry, however it is a misrepresentation and deliberately deceptive. Firstly yes it is a historically themed tour (something we make very clear on our listings) however it is first and foremost a ghost tour. We had already visited 2 ghost sites (The ghost of Catherine Howard and the Monks of St Marys) before your first complaint (30 minutes into the tour), specifically that you 'had not experienced any psychic phenemona like we did when we checked into the Black Swan'. You also said you had zero interest in history, so we adjusted the tour accordingly, stopped talking about ghosts in any historical context, visited some alternative ghost sites and let you soak up the atmosphere. We could not have taken you to the 'dungeons' as there are no dungeons in York(!). We did visit all the other sites but at no point to we claim to take you inside as it is the evening - they are shut! We only missed out visiting the shambles through your choice - as it is a historic site and you were very clear you hate such places. We visited 10 different sites on the night and went through the ghosty activity at each one. Indeed, your wife claimed to have experienced some sensations at 3 places, for which you shouted at her loudly in the street that 'its just the wind you stupid bloody cow', which I have to say I found rather distasteful. I was brought up a way that I don't consider such language towards a lady the conduct of a gentleman. We completed the full 2 hours, by which time you were standing on your own, as far away from both me and your wife (who was thoroughly enjoying the tour), and as you'd decided to stand so far away from both of us it made engaging with you completely impossible. I'm sorry that you had issues with the tour but we are very satisfied that we listened to your feedback on the night, adjusted the tour for your needs and did over the 2 hours allotted. You clearly have anger management issues and your phone call a few moments ago threatening to put on a fake review unless we issue you with a full refund is, I'm afraid, going to fall on deaf ears. I don't react well to blackmail so I am happy to let the review stand. I'm very sorry you didn't personally experience any psychic phenomena on the tour, but this is no grounds for either a refund or the false review you have posted above. However, I would ask that you pass on my personal thanks to your wife who was lovely throughout, thanked me for the tour, and rather embarassingly for you apologised at the end for your appalling, juvenile behaviour.

Thank you for the lovely review and so glad you enjoyed it!

Neil, I am very concered to read this review particularly, as this is a complete pack of lies. Fortunately we have an email trail of all correspondance, and I will flag this with trip advisor today and have no issue resolving this with you, however I will not stand for false representation. As with all our tours we offer flexible starting times, Just to confirm - the tour was booked in and you were messaged on 3 separate occasions by our company to confirm a suggested start time, all of which were ignored by you. I finally messaged you on the day as we had other tours on and stated a start time of 6pm, again which was ignored. I only received a message from the concierge at the hotel, less than 45 minutes before the tour was due to start. I will also take this up with Brian the concierge as at no point was I stubborn and unwilling to be helpful. Quite the opposite- we even contacted you and asked about moving the tour to the next day. If you wish to book in a tour and then completely ignore all messages from us then there is very little we can do. The issue is that you decided, for your own reasons, to ignore all attempts to communicate with you. This is your prerogagive but to suggest otherwise is fraudulent and I will not stand for it. I will be reporting this issue to Trip Advisor and flag this review for removal.

Karl it was an absolute pleasure to meet you both and once again congratulations! It was a really great tour for me too so thank you for allowing me to share that special moment with you both. Do keep in touch!