Hello, We'd like to extend our most sincere apologies for your experience in Bath with us. This certainly is not the experience we want for our travelers. In all of our information we outline that we provide unscripted walking tours through a city with a local - just as you would see a city if you had a friend showing you around. Lokafy allows travellers to connect with locals, and learn about the city from their perspective. As they are not professional tour guides, we do not require Lokafyers to have a detailed knowledge of the city’s history. We hope that you feel confident to try us again in the future- we will make sure that we only match you with someone that meets your requirements so you can truly experience what Lokafy tours are about. We are active in more than 300+ cities around the world, so we hope to organize tours for you again. Safe Travels. Regards, Vinita Lokafy.com