Many thanks for the kind words indeed. Much appreciated.

In response to your scathing review on a trip, you never purchased from us and a tour you never did. Have read through the numerous email communications between yourself & the office. To first answer the point on lack of availability. As you were taking a motorhome and had to accommodate that I now see why you were constrained on YOUR available 2 dates near the end of your voucher expiry. We did, however, manage to accommodate you to alleviate the problem which you thanked us for in an email. Regarding your cancelation email at 14:20 on the day of your tour scheduled tour from 15:00. As you would be aware the terms & conditions set out in the voucher purchased through a completely different company state that your voucher will be forfeited if you cancel within 72 hours. YOU GAVE US 40 MINUTES NOTICE. The driver called you as a courtesy as you are not the only customer that he had that day and feared you might be lost. He merely told you the facts in a polite & courtesy way. He then had to stand there for an hour until his next tour. The main reason that I am responding to this diabolical scathing report of my company on TA now is for one reason. You sent an email following this incident where you implied that you would go on Tripadvisor & give us a bad review unless we responded in a favorable way. Shocking that you read the 6 bad reports on TA and mentioned them in your email (all written again by people that did not purchase via us & never did a tour with us) whilst ignoring the 228 Excellent & Good reports. We are a small company that works incredibly hard in a very competitive tourism industry & find your report on my company one-sided. If you had contacted us & simply explained what had happened then we could have come to an arrangement. INSTEAD, YOU THREATENED US & CHOSE THE BEATING STICK OF TA. Enough said!