Hi Jim! I am sorry to hear that your tour did not go as expected. As our website as well as all our information outlines, we do not provide professionally guided tours but rather our concept is to have locals conduct unscripted walking tours through a city just as a friend would. Lokafy allows travellers to connect with locals, and learn about the city from their perspective; things like: what it's like to live there, advice on their favourite restaurants and also connecting on a personal level. Our Lokafyer did his best to show you interesting places in Rouen and I am sure that if you would have had specific requests, he would have considered them making an adapted plan and adding up information over your points of interest. Nevertheless, we are sorry that the experience did not meet your expectations. Regards, Georgiana Team Lokafy

Hello Philip, We apologize for the delay in responding to your review. I am sorry to hear that you were disappointed with your tour experience. Rather than providing professional tour guide services, Lokafy allows travellers to connect with locals, and learn about the city from their perspective; things like: what it's like to live there, advice on their favourite restaurants and also connecting on a personal level. From your review it seems as if our Lokafyer provided you with exactly this sort of experience, but perhaps your expectations would have been better met with a professionally guided tour. Once again, we apologize if the quality of the tour did not meet your expectations. Regards!