Hi Emily, thanks for your kind review! Wow, that really was a fun trip yesterday with strong winds - definitely a real sailing experience for you. I am very happy that you joined us and that you liked the sailing that much, it was fun for me to see you smiling all the time. Say hi to your fiancé and thank him for giving me a hand and being such a good crew! Ahoy and all the best for the both of you, Henning

Dear Tonya, I am very sorry, that your expactations were not met at all. Our tours are actually no sigthseeing tours like on the big tourist boats, but relaxing sailing cruises on a beautiful old wooden sailing boat. So we don't have a fixed program or give standard informations for tourist, neither in German nor in English. And we do not have specific English cruises but our skippers are able to give necessary informations or answer questions at least in simple English. So our cruises are often with international guests on board and with a captain who is able to speak English at least on a small talk basis. We offer a unique and quite scenic sailing experience for non-sailors in the middle of Hamburg, where you can see a lot of Hamburg sights from the waterside. And of course you can ask questions and talk to our skippers if you want to know anything and we try to give answers as good as we can. A lot of people actually just sit and relax on the boat and enjoy the peaceful scenery. And some people ask a lot of questions like the others - in your case german guests - on your cruise and than the skippers give answers. Your skipper told me that you did not ask a single question during the cruise. But as there are always people on our cruises who don't want specific informations and instead prefer to enjoy the cruise without talking a lot, we don't find that irritating. So every cruise is different depending on the guests on board. You compared your experience on our sailing boat with riding in a paddle boat what seems quite strange in my eyes. Without discussing this comparison I just want to let you know about the prices for paddle boats on the Alster Lake: you would even have paid for a paddle boat for 1,5 hours EUR 33,00, so far away of "a 10th of the price". Anyway, we only want satisfied customers on our cruises and obviously you expected a touristic sightseeing tour with actively given informations from a guide with a routine program. Therefore I decided to give you a full refund and have just asked Viator (your booking platform) to give you a 100% refund and I hope this will be okay for you. I really hope you have had a good time in Hamburg and enjoyed our beautiful city at other places. Sorry again, that we did not meet your expectations. Ahoy, kind regards and all the best for you, Henning Captain and owner of barca BOAT EVENTS GmbH

Hi and ahoy! Great!!! Awesome guest! Great review! ;-) Thank you so much! We would be very happy to welcome you again on board! Ahoy and kind regards, Henning

Moin Stejan10, lieben Dank für deine Bewertung. Die Überschrift ist fantastisch und macht mich sehr glücklich, denn dann empfindest du es genauso wie wir selbst. Was kann es für einen Touranbieter schöneres geben! Ahoi und liebe Grüße von der Alster, Henning

Hi Rachel, we are so happy that you enjoyed our little cruise on Lake Alster. Thanks very much for your review that will help others to make the right decision. Ahoy and keep on relaxing, Henning

Liebe Sibylle, wie schön, dass es euch wieder einmal so gut bei mir an Bord gefallen hat! Es freut mich immer, wenn Stammgäste mit guten Freunden zum Segeln kommen und alle zusammen Spaß an Bord haben. Herzlich Dank für diese tolle Bewertung und hoffentlich bis bald mal wieder an Bord! Ahoi und liebe Grüße von deinem Kutter-Käpt'n Henning