私人旅游：格拉纳达的塞维利亚一日游
3
私人旅游：格拉纳达的塞维利亚一日游
供应商/业主为：Andalsur Excursiones
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相关信息
低价保证立即预订，稍后支付免费取消
年龄 0-99
用时： 12 小时
开始时间： 查看供应情况
电子门票
现场指南：德语, 英语, 意大利语, 法语, 西班牙语
更多
- 私人车辆运输
- 英语导游
- 一次性耳机可清晰听取导游的声音
- 真正的阿尔扎扎
- 大教堂和希拉尔达
- 入场/门票 - 塞维利亚大教堂（塞维尔大教堂）
- 入场/门票 - 塞维利亚王宫
- 入场/门票 - 吉拉尔达塔
未包含内容- 小费
- 食品和饮料，除非另有说明
- 出发地点：提供多个接送地点。接送服务详情
- 请在旅行前24小时致电当地供应商确认准确时间并提货。
提供酒店接送服务结账时，您可以从包含的酒店列表中进行选择。返程：此活动将在会面地点结束。 - 无障碍通道
- 婴儿车可入内
- 允许携带服务型动物
- 靠近公共交通
- 婴儿必须坐在成人腿上
- 提供婴儿座椅
- 交通工具有无障碍设施
- 表面有无障碍通道
如果您对无障碍设施有疑问，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：3443G6P- 您将在预订时收到确认信息
- 大部分旅行者都可以参加
- 这是一项私人游览/活动。 只有您的团队能够参加
- 要获得全额退款，请至少在体验开始日期前 24 小时取消。
- 如果您对此游览有疑问或需要协助预订，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：3443G6P
低至
US$439.05
每位成人（价格因团体人数而异）
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3.0
2 条点评
极佳
1
非常好
0
一般
0
较差
0
很糟糕
1
WU C
1 条分享
2024年4月 • 独自旅游
The tour guide Petra M was very rude and unprofessional. There's no excuse for yelling at the member of your tour and calling them a pig.
Towards the start of the tour, Petra yelled at me in front of the whole group for leaving the remains of an apple near the window of my seat after eating it. She was harsh and loud "OMG, I can't believe it, this is ABSOLUTELY UGLY! Come on, look at it! It is ABSOLUTELY HORRIBLE! Do you see the sign?! This is why we do not allow food in the coach! Can you pick it up and put it in the bin?!"
I was shocked by her dramatic reaction, apologised and put it in the bin, but felt very uncomfortable and embarrassed as it was not intentional. I did not notice the bin/no food sign as we left early when it was still dark and I slept for most of the drive, nor were they mentioned in the briefing. I also forgot to take it with me when we stopped for breakfast as I was only half-awake when I got off. It was not placed near any other passenger as the coach was mostly empty, and I was going to dispose of it when I got the chance. I did not think it needed to be such a huge deal, and that I deserved public humiliation and condemnation.
It was hardly a nice start to the day tour, but I soon put it behind me as other members of the group were friendly and bonded with me as I was travelling solo.
At the end of the tour, I tried to give her some feedback so I got off last and spoke to her when other members have left. Coming from a good place, I was going to suggest adding the no food policy / bin on coach to her briefing, and address such matters in private if needed in future. To my horror, things got even worse.
I started by "Hey Petra, I think you were a bit harsh on me this morning..." and she did not even let me finish that sentence. Instead she started yelling at me again, with her spit flying onto my face: "Come on, I've never seen anyone do anything so DIRTY! I was going to PUKE! It is DISGUSTING! Can't you read the sign?! The driver said don't let you eat the apple and I told him it's fine! Why didn't you take it with you when we stopped for breakfast?! I was treating you as a person but you act like a PIG!"
I was horrified and tried to say my suggestions, to which she said "YOU STOP ACTING LIKE A PIG!" as she jumped on the coach and left. The driver said to me "Sorry but I don't have time" and drove the coach off.
I can see that there are many positive reviews about Petra, I don't understand why she was treating me this way. I don't want to make assumptions that it has to do with race etc, but I would NOT recommend going with this tour company. It ruined my Granada experience, it was absolutely unacceptable behaviour that I would never expect from a licensed hospitality professional. I will be lodging a formal complaint to Junta de Andalusia and I demand an apology from Petra personally.
Towards the start of the tour, Petra yelled at me in front of the whole group for leaving the remains of an apple near the window of my seat after eating it. She was harsh and loud "OMG, I can't believe it, this is ABSOLUTELY UGLY! Come on, look at it! It is ABSOLUTELY HORRIBLE! Do you see the sign?! This is why we do not allow food in the coach! Can you pick it up and put it in the bin?!"
I was shocked by her dramatic reaction, apologised and put it in the bin, but felt very uncomfortable and embarrassed as it was not intentional. I did not notice the bin/no food sign as we left early when it was still dark and I slept for most of the drive, nor were they mentioned in the briefing. I also forgot to take it with me when we stopped for breakfast as I was only half-awake when I got off. It was not placed near any other passenger as the coach was mostly empty, and I was going to dispose of it when I got the chance. I did not think it needed to be such a huge deal, and that I deserved public humiliation and condemnation.
It was hardly a nice start to the day tour, but I soon put it behind me as other members of the group were friendly and bonded with me as I was travelling solo.
At the end of the tour, I tried to give her some feedback so I got off last and spoke to her when other members have left. Coming from a good place, I was going to suggest adding the no food policy / bin on coach to her briefing, and address such matters in private if needed in future. To my horror, things got even worse.
I started by "Hey Petra, I think you were a bit harsh on me this morning..." and she did not even let me finish that sentence. Instead she started yelling at me again, with her spit flying onto my face: "Come on, I've never seen anyone do anything so DIRTY! I was going to PUKE! It is DISGUSTING! Can't you read the sign?! The driver said don't let you eat the apple and I told him it's fine! Why didn't you take it with you when we stopped for breakfast?! I was treating you as a person but you act like a PIG!"
I was horrified and tried to say my suggestions, to which she said "YOU STOP ACTING LIKE A PIG!" as she jumped on the coach and left. The driver said to me "Sorry but I don't have time" and drove the coach off.
I can see that there are many positive reviews about Petra, I don't understand why she was treating me this way. I don't want to make assumptions that it has to do with race etc, but I would NOT recommend going with this tour company. It ruined my Granada experience, it was absolutely unacceptable behaviour that I would never expect from a licensed hospitality professional. I will be lodging a formal complaint to Junta de Andalusia and I demand an apology from Petra personally.
撰写日期：2024年4月21日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We apologize on behalf of our guide and on behalf of our company. It is true that the rule of not eating and drinking on public transport has been in place for years, as has the rule of not smoking on board. However, it seems that you did not notice and ate and left remains of your food on the bus. We are very sorry for the exorbitant reaction of our guide, an excellent professional with many years of experience, who has never had any problem with any client. Even so, we have also asked her to know the full version and provide a solution to this problem. In the meantime, we ask that you accept our apologies for the bad time you had on your excursion, and we hope that you were still able to enjoy the wonderful Alhambra.
best regards,
Andalsur Excursiones Team
撰写日期：2024年4月25日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Rupak D
1 条分享
2023年9月 • 家庭
Driss was a great guide. Lively and friendly. The tour of the alhambrr was veru organized and fun.
撰写日期：2023年9月10日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
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