Hola 931aleb, Soy Tamara Jiménez, responsable de operaciones. Es un placer saludarte. Muchas gracias por tomarte unos minutos para comentar tu experiencia con nosotros. En Pancho Tours buscamos hacer felices a nuestros visitantes y ponemos toda nuestra alma para que así sea. Queremos que sientas la ciudad como un local, porque nuestro objetivo como empresa es hacerte feliz. Lamentamos saber que pudo disfrutar de su visita. Cuando en un tour nos faltan clientes intentamos contactar con ellos por todos los medios para que no pierdan la oportunidad de realizar el tour. Tenemos en cuenta su comentario porque nos hace mejorar y potenciar la calidad de nuestros servicios. Le sugerimos que, a su regreso a España, disfrute de nuestros tours en Granada, Madrid y Barcelona. Gracias de nuevo por su tiempo y atención. Será un placer volver a verle entre nosotros disfrutando de alguna de las ciudades en las que operamos. Un cordial saludo, Tamara Jiménez Responsable de Operaciones

Hello Sara! :) Thank you so much for sharing your review! We are delighted to hear that the tour in Royal Palace with Dani was enjoyable. We hope to see you again soon.

Dear Bend, Thank you for informing us of the difficulties you encountered during your guided tour. We regret that you have not been able to enjoy this activity as each of our customers deserves. It is always frustrating for us when we learn that one of our clients has encountered difficulties after a booking with us. We have reviewed your case and on this day everything went satisfactorily, from a large group as you well say, the only complaint has been yours. We will continue to work on your case so that we can improve all the part that belongs to us. We sincerely apologize for any problems encountered during your trip. We will take the necessary steps to ensure that this does not happen again. Thank you for using our services, and we remain at your disposal if you have any questions. Pancho Tours

Estimada Nora, Gracias por informarnos de las dificultades con las que se ha encontrado durante su visita guiada. Lamentamos que no haya podido participar y disfrutar al 100% de esta experiencia. Siempre es frustrante para nosotros cuando nos enteramos de que uno de nuestros clientes ha encontrado dificultades aunque en este caso debemos explicarle que el guia debe estar pendiente de más personas, ya que gestiona el total de un grupo. Para próximas ocasiones, si desea tener especial atención de parte de un guia, le recomendamos reserve una guia totalmente en exclusividad para usted, disponemos de este servicio. Esperamos haber sido de ayuda y poder seguir en contacto con usted. Un cordial saludo, El equipo de servicio al cliente de Pancho Tours

Thanks a lot for sharing your experience! We are glad to know that you enjoyed your visit and helped you to get to know the city better. Greetings!

Thank you very much for your opinion. And we are glad you had a wonderful experience at the palace. Regarding the meeting point we are working on it, but we trust that people will call us or ask if they have the slightest doubt.

Hello, Deanna V. Thank you for the information you have left us, we will investigate to find out why there was this delay and what happened. We feel your bad being, but the Royal Palace is one of the most emblematic guided vosotas of our country. I hope to be able to respond to what happened soon, as soon as I investigate what happened, because what he mentions is not our way of working. I am truly sorry and I apologise to you.

We are very sorry to hear you didn’t enjoy your experience with us! We are going to verify what could have happened. Could you tell us what day was the tour and the booking email?