Dear Sunshine67647182418, Thank you for posting your review. We have carefully reviewed it and we are sorry to hear that our service didn’t live up to your expectations. We do try our best to provide the tours as scheduled, however sometimes we might get disruptions or cancellations of our tickets. . What you experienced is not the typical excellent service that City Wonders is known for, and we truly apologize. We have passed on your feedback to our Product Management team and we can assure you that they will act on your advice to ensure that other customers do not encounter similar issues. We would like to take this opportunity to thank you again for taking the time to write your comments. Kindest regards, Federica B. Sales & Customer Care

Dear d2andg, We would like to sincerely apologise for the inconvenience caused with your booking. We try to offer the best possible alternative when an issue arises with a booking, and it is disappointing this was not the case. In case of an unexpected disruption, we call our clients, and if they do not answer, we leave a voicemail when possible. We also send a phone message, and we write an email directly to our clients or if the booking is made by a distributor, we sent it through the distributor's communication platform assigned to your account. We are sorry if you did not receive all these communications. Like many companies in the travel industry, City Wonders faced an unprecedented post-pandemic surge in demand during the past few weeks. This combined with Covid-related impacts caused operational issues, which we are working around the clock to resolve as quickly as possible. What you experienced is not the typical excellent service that City Wonders is known for, and we truly apologize. We would like to take this opportunity to thank you again for taking the time to share your review. Best regards, Simona City Wonders

DearJonism85, Thank you for posting your review. We are sorry to hear about the issues occurred on your tour. We have escalated this case and passed on your feedback to our Product & Purchasing Management team in Milan and we can assure you that they will act on your advice to ensure that other customers do not encounter similar issues. Do not hesitate to contact us directly should you require further assistance. Kind regards, Federica City Wonders

Dear 569archanaw, Thank you for posting your review. We are sorry to hear about the issues occurred on your tour. We have escalated this case and passed on your feedback to our Guide Manager and our Product & Purchasing Management teams in Milan and we can assure you that they will act on your advice to ensure that other customers do not encounter similar issues. Do not hesitate to contact us directly should you require further assistance. Kind regards, Federica City Wonders