Good morning, thank you for your review. We will just clarify the situation, You booked the tour with Keytours from Geneva, our ticket office is situated at the bus station, huge double arcade with information desk, waiting room. How can you say there was no one? even if you google the place, you see the office and our buses. You never showed up. You went to Chamonix is another company, the driver didn't send you here because he was not from the company. You claim you bought the cable car ticket again, we never saw you, you never called, you never showed up. Even if you took another company, you could have call, we have a host in Chamonix who could have receive you. You NEVER called. Your review is unfair and will be reported.

Good Morning, Thank you for your message. When wheather conditions on the mountains are not good, for security the mountain enterprise close all the activities for security. We only have that information around 9h30 am, when the clients are already in Chamonix. So they are refunded for the activities, but not all the tour, because you left to Chamonix. The clients receive the refund, by credit card usually, in the next 5 business days. We are a serious enterprise, that provide this services over more than 30 years. And all this information is at our Website, if you want to check it, on the Terms and Conditions. Once again, we are sory for the inconvenience, but a full refund is not possible, as we already advise you before. Have a nice day.