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1天小团体斯德哥尔摩自然冬季徒步旅行
4.5
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1天小团体斯德哥尔摩自然冬季徒步旅行

供应商/业主为:True Nature Sweden
相关信息
每名成人
US$134.61
低价保证立即预订,稍后支付免费取消

年龄限制:3-70,每个团体最多 8 人
用时: 5 小时
开始时间: 查看供应情况
电子门票
现场指南:英语
更多


  • 午餐
  • 咖啡和/或茶
  • 小吃
  • 所有需要的齿轮
  • 您的私人向导
未包含内容
  • 您的旅行保险
  • 飞往斯德哥尔摩的机票
  • 酒精饮料
  • 背包租赁(100 克朗/人 - 可选)


出发地点:
  • True Nature Sweden AB, Ystadsvägen 18, 121 49 Johanneshov, Sweden
    地铁站 Hammarbyhöjden,绿线/Skarpnäck。下地铁出站时向左走。在外面时,向右走,然后沿着急转弯 90° 向左走,然后继续步行约 5 分钟。您会看到 True Nature Sweden 的标志(在 Ystadsvägen 的拐角处)
返程:此活动将在会面地点结束。

    • 不提供无障碍通道
    • 靠近公共交通
    如果您对无障碍设施有疑问,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:125199P2

    • 您将在预订时收到确认信息
    • 不推荐背部不适的旅行者参加
    • 不建议孕妇参加
    • 无心脏问题或其他重大疾病
    • 大部分旅行者都可以参加
    • 此项体验需要天气状况良好。 如果行程由于恶劣天气而取消,您可选择改期或全额退款
    • 此项体验设有最低出行人数限制。 如果行程由于未达到最低出行人数而取消,您可选择改期/不同体验或全额退款
    • 此次游览/活动出行人数不得超过 8 人

    • 要获得全额退款,请至少在体验开始日期前 24 小时取消。

    1天小团体斯德哥尔摩自然冬季徒步旅行体验价格是多少?
    1天小团体斯德哥尔摩自然冬季徒步旅行体验起始价为 US$131.89。 在 Tripadvisor 探索和预订1天小团体斯德哥尔摩自然冬季徒步旅行体验
    哪家公司提供1天小团体斯德哥尔摩自然冬季徒步旅行产品?
    1天小团体斯德哥尔摩自然冬季徒步旅行由 True Nature Sweden 提供。 阅读点评,探索额外体验或在 Tripadvisor 上联系 True Nature Sweden在 Tripadvisor 探索和预订1天小团体斯德哥尔摩自然冬季徒步旅行体验
    1天小团体斯德哥尔摩自然冬季徒步旅行体验时间有多久?

    如果您对此游览有疑问或需要协助预订,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:125199P2

    预留席位

    相似体验

    行程
    • Ystadsvägen 18, 121 49 Johanneshov, Sweden
      地铁站 Hammarbyhöjden,绿线/Skarpnäck。下地铁出站时向左走。在外面时,向右走,然后沿着急转弯 90° 向左走,然后继续步行约 5 分钟。您会看到 True Nature Sweden 的标志(在 Ystadsvägen 的拐角处)
    • 途经
      Nackareservatet

    4.5
    4.5 分,共 5 分34 条点评
    极佳
    28
    非常好
    2
    一般
    1
    较差
    2
    很糟糕
    1

    这些点评是从原始语言自动翻译而来的。
    此服务可能包含由谷歌提供的译文。 谷歌不会以明示或默示的形式对译文作出任何保证,其范围包括译文的准确性与可靠性,也不会以默示形式担保其适销性、特定用途的适用性及非侵权性。

    Alexis D
    3 条分享
    4.0 分,共 5 分
    2024年2月 • 夫妻情侣
    Beautiful day, there were 6 of us plus the guide. Perfect weather with snow, very nice campfire meal. So exotic and yet close to Stockholm
    撰写日期:2024年3月18日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    sjors u
    1 条分享
    5.0 分,共 5 分
    2024年3月 • 好友
    A piece of nature and conviviality within walking distance of Stockholm. Good
    Can be combined with a city trip. Good lunch and nice walk, without it being too far
    撰写日期:2024年3月9日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Barbara Dequinze
    比利时布鲁塞尔12 条分享
    3.0 分,共 5 分
    2024年2月 • 家庭
    Family of 2 adults and 3 children registered for the wolves day-trip. After a 1-hour ride, we reached the place where we started our walk in the forest. It felt really nice to walk in the snow searching for wolves footprints. Part of the walk was also on a frozen lake.
    On our way back, our guide seems to have lost us in the forest and the walk back to the place we will be having lunch was very long. Kids were hungry. We had lunch around 16h30.
    After that, we were heading towards a place where we were supposed to cross another lake, go up a hill and call the wolves. It was totally dark. The kids were scared and, at some point, we heard the ice cracking under our steps when walking on the lake.... We told the guide we were heading back to the car and would not cross the lake.
    For sure an experience we will not forget but it felt the walk was not "ready" to accomodate tourists and not fitted for children (9, 10, 12 yrs old).
    撰写日期:2024年2月26日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Dear guests Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced during your Wolf-Tracking day-trip. Your feedback is incredibly valuable to us as it helps us improve our services and ensure the safety and satisfaction of all our guests. We're delighted to hear that you enjoyed the initial part of your journey, walking through the snow and searching for wolf footprints. However, we understand that the mishap during the return journey and the unsettling experience on the lake must have been distressing, especially for the children. Know that you were never in danger, the ice was very thick when you were on the tour but like anything alive in nature, the ice moves sometimes and makes some crackings here and there, impressive for sure but nothing dangerous. Know that we always discuss lake crossing on ice before any tours to ensure your safety. Losing track of our guests during the forest walk is certainly not the standard of service we aim to provide, and we regret any inconvenience this may have caused. Additionally, we acknowledge your concerns regarding the readiness of the trail for tourists and its suitability for children. Rest assured, we take these concerns seriously, and we will be reviewing our procedures and trail conditions to ensure that such incidents are avoided in the future. Your safety and comfort are our top priorities, and we apologize for falling short of your expectations on this occasion. We truly appreciate your understanding and patience throughout the trip. We hope that despite the challenges, you were still able to enjoy some aspects of the experience and that it will remain a memorable adventure for your family. Please know that we are committed to learning from your feedback and making the necessary improvements to enhance future experiences for all our guests. Once again, we apologize for the inconvenience, and we would be grateful for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Warm regards, William
    撰写日期:2024年3月8日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Laureanne1991
    法国梅斯11 条分享
    4.0 分,共 5 分
    Nice hike of around ten km, accessible to all. Experienced and interesting guide. Pleasant time around the fire for lunch.
    撰写日期:2024年1月30日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Oliver W
    英国伯明翰6 条分享
    5.0 分,共 5 分
    2024年1月 • 独自旅游
    Very good tour, wasn't long enough! Great views, nice food food the lunch, and nice people. No wind, which was a bonus!!!
    撰写日期:2024年1月21日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Debbie X
    马耳他Zurrieq126 条分享
    5.0 分,共 5 分
    2023年12月 • 夫妻情侣
    Coming from a country with no snow and no forests/big parks, it was an absolutely great experience to do this hike. We also managed to see some deer.
    I highly recommend this activity.
    撰写日期:2023年12月29日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    AstaraelWeeper
    英国斯卡伯勒5 条分享
    5.0 分,共 5 分
    2023年10月 • 夫妻情侣
    We had a really lovely day, and it was great to see some of the nature outside of the main city.

    It wasn't far to the office by metro from the centre, and it was a surprisingly short walk to then be in Nackareservatet. The walk was a loop around Söderbysjön.

    Our guide Daniel was great, leading us and another guest through the woods off the main paths as we did a loop of the lake. He was friendly and obviously knew a lot about the trees and nature in the area.
    We stopped after a couple of hours for a fika break overlooking the lake, and when we reached the other side Daniel got a fire going and cooked some sausages for lunch. All the food and drink was provided.

    We were lucky with the weather - it was a bit chilly but sunny and dry (unlike some of the rest of the week). We didn't see any animals but did see a couple of interesting birds. Overall, it was beautiful and I'd definitely recommend it.
    撰写日期:2023年10月25日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    RAF
    沙特阿拉伯利雅德59 条分享
    5.0 分,共 5 分
    2023年3月 • 独自旅游
    One of the best experiances I have tried, very exciting, fun and active. Shams the organizer give me so much information about hiking and camping the time passed without me noticing . Thank you true nature 🙏🏻
    撰写日期:2023年3月6日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Jon
    澳大利亚2 条分享
    1.0 分,共 5 分
    2023年3月 • 独自旅游
    Operator cancelled a couple of days before and were offering a full refund as they did not want to do the tour with just me (because they could not make enough money presumably), which was annoying but acceptable at first and I told them that was acceptable and asked them how my refund would be processed. The next day after I had rearranged my plans they uncancelled without answering my question. I was then told in the confirmation that I required hiking boots which as a world traveller I did not have and did not expect when the advertisement at booking said everything was provided. Trying to be understanding I emailed, texted and called over several days seeking their guidance as to where I could hire the equipment, from them or elsewhere and I was willing to spend the extra money despite the lack of communication. I received no response. At 7:30pm the night before I was finally emailed and told they did not hire the equipment and they did not know who could, also they understood it was now too late to do anything about it and it would be difficult for me but I could still go (I felt like this was basically putting it on me to cancel rather than offering a refund). Needless to say after paying $172 this is not what I expected. No refund was offered and they took my money of course for doing nothing. A full day later I was emailed a sorry you could not attend and come back again, no mention of the money the took or the inconvenience they caused. Do not book with this company. I see it has some good reviews - perhaps it has changed management or it is just this activity. But there was a complete lack of customer service and I feel like they almost intended that I cancel so they could take the money for nothing. Do not book. Look elsewhere.
    撰写日期:2023年3月6日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Hello Jonathan! My name is William and I am the founder of True Nature Sweden. I am so sorry to see that you have described your experience in such a disappointing way. I have started True Nature Sweden journey with a passion for nature and sharing its beauty with everyone who wants to experience more of it. We as a team are highly motivated by the satisfaction of our visitors, and we do our absolute best to ensure everybody is having a good time with us. As you mentioned that is why we have a high rating on our tours. Unfortunately, this case seems to be gone in the wrong direction. I'm personally looking through your case from beginning to end, including the booking process and all the messages back and forth. Your booking comes on the 2nd of March at 06:54 PM (18:54) for a day hike tour on 5th of March. Then our first answer was the next day 3rd of March at 11:14 AM. First of all, I wanted to make it clear that my colleague did not cancel your tour in the first place. She informed you that we might need to cancel the tour if we do not meet the minimum required participants for the tour. She also offered you two other dates which were certain to run. Those dates did not work for you in the end. Our normal process is of course a full refund if we cancel the tour. You asked about the process but before coming to that point we received another booking. Immediately my colleague informs you that we are able to run the tour and you are good to go. And this happens in the same day. The message you wanted to learn about the refund process was sent on the 3rd of March at 01:49 PM (13:49) and our answer was sent on the same day at 03:51 PM (15:51). So all this conversation about the possibility to cancel and then actually doing the tour happens in the same day within only 5 hours. There was no canceling and there was no need to explain the full refund process since the tour was going on anyways. It was not a huge delay between the messages. But reading your words seems a bit misleading in this case. I hope you would agree with me. At this point, you replied back again at 04:48 PM (16:48) and you thanked for the update. There you do not mention anything about changing your plans and being willing to cancel your tour. You acknowledged that the tour was going on and you asked a questioned about renting hiking boots since you did not bring any. These happened on the Viator platform. After this I can see that there is delay with answering your question. Meanwhile you sent an e-mail to us asking again about the boots and rain-jackets. Our answered was sent approximately 7 hours after. We try to keep the waiting times to the minimum as much as we can but sometimes we happen to have a few hours delay between our answers. Also we do not see any calls nor SMS on the company phone records but that could be tech issue of course. However we also make sure that our guests receive the information about the equipment needed for the tour, through our confirmation email. Hiking shoes and rain-jacket are mentioned in this email. Those messages are sent automatically right after you booked a tour with us. And I can see that you got this automated message right after your booking. You mention that you emailed, texted and called over several days seeking guidance as to where you could hire the equipment. I can see that this questions comes at the very last message you sent on viator and then you mailed us the day before the tour. We replied you that we do not know where to hire such equipment. Then you asked if you really need boots and then we answered within 20 mins. This was in the evening, around 12 hours before the tour and out of working hours of many places where you can rent equipment (if any of course). That is why my colleague said it might be too late but it is not totally impossible to do the tour without boots. She offers you to talk to your guide the next day, inform him about the situation and she adds that you would be fine in a friendly way. This was still in the evening, outside working hours! We often have visitors doing the tour only with sneakers even in the winter time but in this case that day was a bit snowy and could be wet on the route. Also our guide could adjust the route if you were suffering so much with your shoes. We are here to make sure our visitors have a good experience and the point is not make them suffer and force them to finish the tour no matter what. We always adjust our tours according to the performance of the group. And then you decided to not participate in the tour at 10:14 PM ( 22:14), 11 hours before the start of the tour. You knew what equipment you needed to bring, since your booking you knew the tour was not canceled, you knew that you could still do the tour with your own shoes. Yet you wanted to canceled. Unfortunately we can only refund the customer cancellations no later then 48hours before the tour. (If we were to cancel the tour, we fully refund of course). This is in our terms and conditions that you have acknowledge upon booking on Viator. Of course I understand your disappointment, not being able to do the tour you planned but I must add that your review was a bit on the hard side. I do not totally believe that my teammates deserve such a bad review. We work really hard to keep our standards high, we are always motivated to share our love for nature. However this review affected all of us in the team in a really bad way I must say, with a feeling of unfairness. We are of course discussing what went wrong with your case and how we could prevent it. We hope that you would understand our side of the case and perhaps agree with us that this could have been delt without hard feelings, and a harsh review.
    撰写日期:2023年3月15日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Oana I
    5 条分享
    5.0 分,共 5 分
    2023年2月 • 独自旅游
    This was brilliant - lovely food, walk through the forest and on a frozen lake.

    I'm scared of heights so I was a bit worried at first, but the hike was very easy and safe and our guide Shams was very accommodating and helpful. Thank you so much for the experience
    撰写日期:2023年3月5日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    How awesome to read that you've had a great time with us. hope to see you soon again :)
    撰写日期:2023年3月15日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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    *即将售罄: 根据过去 30 天的 Viator 预订数据和从供应商处获取的信息,此体验很可能会在 Tripadvisor 旗下品牌 Viator 上售罄。

    1天小团体斯德哥尔摩自然冬季徒步旅行

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