Hello, We are so glad your cruise was educational and enjoyable! Next time you book, we would be glad to suggest cruises to provide you with more time to see the sights. We look forward to seeing you back in the future!

Hello, Thank you for taking the time to share your review. We are sorry to hear that your cruise fell short of expectation due to trouble hearing and lack of time in Williamstown. As we always look to improve our services, feedback like yours provides a truly important perspective, and we appreciate your thoughts. We hope to welcome you back in the future to provide a 5-star cruising experience!

Hello Heather, We are sorry to hear about a cancellation causing your poor experience with us. We face many unpredictable factors when scheduling cruises, and we are truly sorry your cruise had to be cancelled. Thank you for letting us know about the lack of communication as well; it is important we are able to reach all guests when plans change, so we appreciate hearing that our communication must be improved. If you have not done so already, please contact our office to discuss rescheduling or refunding your cruise. We may be reached by email at info@melbcruises.com.au or phone at 03 8610 2600. Thank you.

Hello, We are sorry to hear your experience fell short of expectation. We understand the frustrations you addressed and will consider your disappointment in commentary as we continuously work to improve our services. Please reach out to our office if you would like to discuss any additional concerns. Thank you for taking the time to share your feedback.

Hello, Thank you for sharing your feedback with us. We are sorry to hear that you had an unpleasant experience on our cruise. We always aim to deliver an exceptional level of service to our customer and we regret that we missed your marks. Thank you for bringing this issue to our attention. We really hope to resolve the problem, please send us an email at info@melbcruises.com.au or simply contact our office at 03 8610 2600. Thank you.

Hello, Thank you for the 5-star review! It's great to hear you enjoyed the commentary and the views. We will pass on your good words to Peter and we can’t wait to serve you again.

Hello, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. We look forward to seeing you on board the next time you visit Melbourne.

Hello, Thank you so much. It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day. We look forward to seeing you on board again soon.

Hello, Thank you for the 5-star review! We will pass on your kind words to our entire crew. Thanks again and we look forward to seeing you on board in the future.

Hello Jane, Thank you for sharing your feedback with us. We are sorry to hear that you had an unpleasant experience on our cruise. We always aim to deliver an exceptional level of service to our customer and we regret that we missed your marks. Thank you for bringing this issue to our attention. We really hope to resolve the problem, please send us an email at info@melbcruises.com.au or simply contact our office at 03 8610 2600. Thank you.