2天大堡礁“Reefsuites”体验
4.5
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相关信息
低价保证
年龄限制:12-99,每个团体最多 4 人
用时: 2 天
开始时间: 查看供应情况
现场指南:英语
更多
- 午餐
- 晚餐
- 午餐
- 早餐
- 早餐
- 使用浮潜设备
- 珊瑚礁上的活动包括私人导游浮潜之旅和半潜艇之旅
- 在水下Reefsuite中过夜
- 乘坐风景优美的圣灵群岛游船抵达您独特的住宿
- 水下观察室
- 所有饮料,包括啤酒和葡萄酒(鸡尾酒和烈酒需额外付费)
未包含内容- 酒店接送服务
- 可选活动包括水肺潜水、直升机飞行(可在船上购买)
- 出发地点:多个会面地点选项。
- 选项 124 The Cv Rd, Airlie Beach QLD 4802, Australia圣灵群岛游轮海运码头 - 24 The Cove Rd, 艾尔利滩 QLD, 澳大利亚 请在出发前 30 分钟办理登机手续。
- 选项 2Hamilton Island Marina, Front St, Hamilton Island QLD 4802, Australia请在出发前 30 分钟办理登机手续。
- 选项 3Daydream Island, Whitsundays QLD, Australia请在出发前30分钟办理登机手续。
返程:此活动将在会面地点结束。 - 不提供无障碍通道
如果您对无障碍设施有疑问,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:3987P4- 大部分旅行者都可以参加
- 最低年龄为 6 岁
- 在所有天气条件下均可操作。
- 建议您每人只携带一个小袋子,并提供您过夜所需的物品,包括泳装,毛巾,防晒霜,轻便夹克或毛衣,钱和/或购买的信用卡以及相机
- 在潜水之前,所有打算潜水的人都要接受船上的医疗问卷,并且潜水教练将评估他们的潜水适应性
- 除非能够向教练展示当前的潜水医疗证明,否则某些医疗条件的历史可能会阻止来自SCUBA潜水的客人。
- 您需要填写一份医疗和饮食要求表,并在确认预订时发送给您
- 请告知饮食要求
- 此次游览/活动出行人数不得超过 4 人
- 一经售出,恕不退换,如果取消将收取 100% 的手续费。
- 如果您对此游览有疑问或需要协助预订,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:3987P4
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US$709.49
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以下是旅行者对该运营商的意见,这些信息并非由我们提供:
- troppom0 条分享度假每年,我们都要搭乘游船,到降灵岛游玩三到四次。工作人员棒极了,都是出色的水手,航海技术高超,游船维护得非常好。撰写日期:2019年9月27日
- coe2820 条分享很棒的旅行——海滩太棒了我们参加了卡米拉航海探险之旅。工作人员很棒,目的地也很棒。我们潜航了大约一个小时(这绝对足够了),在怀特黑文海滩有大约2.5小时属于我们自己的时间。在75名乘客中,我们只占了55人。因此,这条船可能没有夏季那么拥挤。有更多的座位可供选择(即使好位置被很快地占据了),而运送人的船只能坐20人(18位客人+ 2名船员),因此需要多走几趟。如果船上坐满了人,我想这次旅行会很不一样。我们被告知要在14点15分准备好从海滩接车,但我们仍然在集合点一直等到14点40分才离开,这可能是海滩时间。我想这是需要改进的地方。如果你不介意一个更大的团队的话,一切都很好。有人告诉我们准备在14:15从海滩出发,但还是在集合点等到了14:40,然后才出发,他们的时间可能不准。:-)我想这是有待改进的地方。总的来说,如果您不介意人多的话,那还是很好的。撰写日期:2019年9月18日
- 837cherif0 条分享哇!超棒的一天!不要错过这个机会,乘船前往圣灵群岛,探索大堡礁的浮潜、潜水或乘坐潜水船。这里的景色很美,有着充满活力的五颜六色的珊瑚礁,以及异国情调的海洋生物。我们在浮筒船上度过了愉快的一天,吃了一顿丰盛的晚餐和小吃。整个服务团队太棒了,非常有趣。不要错过这个参观世界七大奇迹之一的机会!太棒了。撰写日期:2019年9月18日
- guiviola0 条分享不错的体验我刚从卡米拉船回来,不得不说这一切都很好,但它有两个缺点:船速较慢以及浮潜地点的能见度较低。你可以看到许多小鱼和正常大小的珊瑚礁。如果你确实感到无聊/疲倦/不舒服,只要向船员挥手,他们就会(几乎立即)带你回到船上。除此之外,一切都很好。工作人员精力充沛——总是尽最大努力为船上的每个人提供服务,并照顾好乘客的安全。在潜水之前,我已经吃了早餐——水果、饼干、茶、咖啡、牛奶——还有零食。下午3点左右开始供应午餐。有汉堡、鸡肉、香肠、鱼、沙拉、意大利面、面包、豆类……旅行结束时,还可以品尝一块蛋糕。潜水结束后,酒吧开放了,白葡萄酒、啤酒和苹果酒随处可见。整个旅途中饮料和水总是冰冷的。总之……如果你不是一个特别挑剔的人,这是个不错的选择。撰写日期:2019年9月17日
- Chappy5720140 条分享很好的一日巡游我们前往了白日梦岛,汉密尔顿岛和白天堂海滩,并且这里也属于海龟俱乐部,由于我们住在圣灵群岛地区,所以我们的州际朋友也可享受优惠的折扣。撰写日期:2019年7月22日
- 779nidhig0 条分享通往大不列颠的超赞乘船旅行降灵岛游团队提供的服务很出色。我和伙伴在6月8日要乘船前往大不列颠。我们与船队的经历十分美妙。每个人都十分友好。我和伙伴第一次斯库巴潜水,对他们处理一切的方式感到满意。斯库巴潜水队十分主动帮忙解答我们的问题,而且一直跟我们保证潜水的全过程都会好好照顾我们。我们对潜水感到十分舒适。月亮池对于想要熟悉环境的新潜水人来说是个再合适不过的地方。食物在平均水平之下。但是服务真的太棒了!我肯定还会再来,下一次试试Reefsleep。谢谢你们的友好和帮助,降灵岛游到不列颠-Hardy Pontoon团队。撰写日期:2019年7月2日
- atuckw0 条分享有一股通勤船的味道我不知道这些船多久清洗一次,但在前往汉密尔顿岛的船上有几张破椅子,上面散发出强烈的臭味。我们乘坐的前往Whitehaven的船的座位上有很多沙子,这使它们坐起来很不舒服。大多数员工都比较友好,像其他地方一样。撰写日期:2019年5月7日
- Study190 条分享棒极了去怀特黑文玩了半天。海滩很棒,工作人员和船/乘船旅行让这一天变得很愉快。回来的路上被照顾得很好!一路上都能看到美丽的风景。行程很顺利,准时。很棒的一天!撰写日期:2019年4月12日
- Karen B0 条分享卡米拉美妙的一天我们在紫色卡米拉度过了愉快的一天,旅行团队非常专业,和他们在一起很有趣。我们的导游Redman非常渊博,一路给我们介绍希尔湾。午餐烧烤非常棒,Kat还带着我们去安全潜水,给了很多专业的建议。这是我们在澳大利亚经历的最棒的探险,我一定会推荐给其他人的。撰写日期:2019年3月19日
- Livesfun0 条分享海上冲刺之旅这是一家相对较新的邮轮公司,出发前往白天堂沙滩,并包含一些其他活动,如潜水,单桨冲浪。这个团队非常专业,而且知识渊博。大卫队长非常棒。查德非常友好,也很有趣,并且消息灵通。船上供应有午餐和饮料。而且也会照顾到特殊的需求,如无麸质饮食和糖尿病。这次旅行是与Gsl航空公司合作推出的包含飞机和邮轮的高级套餐。真是段美好的时光!撰写日期:2019年3月2日
- Tinawestwood0 条分享大堡礁必去之旅如果你去了艾尔利滩,必须得去大堡礁——那是一定一定的。这次旅行组织得很好,食物也很好,这是我们假期的一个亮点。撰写日期:2019年2月8日
- NadiaR11110 条分享降灵群岛——2018年11月我们的家人(我、丈夫和我们的5个孩子,17-29岁)非常享受我们在Camira的一日游。在我们为期4周的澳大利亚/新西兰之旅中,Whitehaven Beach的旅行体验无疑是最快乐的。我们受到船员们的欢迎和照顾,有很多美味的食物(包括提供给素食者和麸质敏感者的食物),葡萄酒和啤酒非常丰富。:)打鼾活动很有趣!总之,花一天时间来参观这个很棒的地方是一个非常好的选择。谢谢!撰写日期:2019年1月15日
- harveyra0 条分享大堡礁+圣灵岛冒险–白天堂&卡米拉航行之旅我们玩得很高兴。员工很帮得上忙。大堡礁浮台真的是很棒的体验。卡米拉号游船上船员的热情也让我们觉得圣灵岛潮湿的周天没那么糟糕了。我和朋友们都一致推荐这家旅游公司给来圣灵岛玩的游客。撰写日期:2018年12月15日
- pmaloney80 条分享很棒的经历!这是一次奇妙的经历,从预订到登陆阿利港。整个船员,服务,提供的食物和选择都很棒!当然,那里有礁石,非常壮观。 暗礁之眠真的是一种独特的经历!撰写日期:2018年10月7日
- Sarah B0 条分享对我们家庭来说是很好的体验我们非常享受从汉密尔顿岛到白天堂海滩的半天旅程。工作人员很出色。他们很吸引人,很友好,想尽一切办法来让我们的经历变得难忘,尤其是我的妈妈来这里庆祝她的71岁生日。特别要感谢Michelle和我们年幼的女儿们一起玩耍。女孩们喜欢玩游戏,建造沙堡,也喜欢和你一起喂鱼。感谢摄影师Bec,谢谢你热情地抓拍我们的一天。和你聊天很愉快。非常感谢你们大家。Sarah撰写日期:2018年9月21日
这些点评均为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。为符合我们业界领先的信任和安全标准,Tripadvisor 会对点评进行检查。阅读我们的透明度报告,了解更多信息。
4.5
50 条点评
极佳
43
非常好
1
一般
1
较差
0
很糟糕
5
Laura V
9 条分享
If I could give this 1000 stars I would. We’ve been all over the world and this was the most unique experience. To be able to sleep underwater and watch the fish all day and night- wow!!! But most importantly, the room was beautiful, clean and comfortable. On top of that, the friendliest staff going above and beyond for each of us. And on top of that, the most delicious and beautiful food- wow!!!! We are blown away and have already told friends and family they must visit and we hope to come back soon. Truly truly and amazing experience- if you’re considering it, stop hesitating and book it now!
撰写日期:2024年12月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
mickeykuwait
科威特Kuwait City102 条分享
What an experience, something we will never forget, from the trip over to the Reef Suite to being shown to our room and the service we received was a five star experience. It is hard to put into words the view from the room (so check out the video) the food prepared by the chef was outstanding and the attention to detail provided by the hosting team was unbeatable, the snorkel safari with the dive team was an experience never to be forgotten. Would highly recommend this trip to anyone the standard of service you will receive will provide you memories for a lifetime, many thanks to the whole Whitsundays team, Michael and Karen
撰写日期:2024年11月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you so much for such an amazing review of your Reefsuite experience. We are so happy to hear that you experienced such a high level of service by the team. Thank you for sharing your experience.
撰写日期:2024年11月11日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Brooke
澳大利亚Warners Bay800 条分享
We stayed overnight in a Reef Suite and what a once in a life time experience this was. The weather was very bad on our first day with rain and wind on arrival to the pontoon. It was miserable. We were led immediately down to our Reef Suite on arrival and were blown away. The bed was super comfy and the room although smallish was perfectly fine and you could move around easily. The bathroom had the best loo with a view as did the shower. You just need to be mindful that the day trippers and everyone can snorkel in the area of you windows and although not many did snorkel near us we did encounter some that chose to snorkel further away. You just don't want to be caught in an uneasy situation. There are blinds in the room and bathroom for those who choose to use them for privacy. We opted not to as we had paid the money to have the under water view and figured two nearly 60 year olds if they looked it would only be one time LOL. The food was 10/10. Shaun our chef was amazing. You will not go hungry. So much food and it was all of a high standard. The staff are quite busy while all the day trippers are there but once the boat leaves to take them all back you have the pontoon to yourself along with all the other overnighters. There was only 6 of us the night we stayed. It is very intimate and wonderful to have peace and quiet and snorkel once the day trippers have left. Staff wait on you hand and foot and after a big day in the water and full bellies after dinner we all retired early at 8:30pm. My husband and i loved sitting on our bed with the blue underwater light and watching all the fish in their natural environment and were lucky to watch "George" the massive 3 metre Groper swim back and forth by our windows for over 7hrs, sometimes with his girlfriend and heaps of his fish friends. In the morning after a full buffet breakfast we had our "private" Snorkel Safari with "Charlie" who took us floating in the current over the reef explaining all about the fish and coral. You have all morning to chill and snorkel or dive (if arranged) before the next day trippers arrive at 11:00am. Once we checked out of our Reef Suite at 09:30am we were taken upstairs with our luggage to the top of the pontoon to the "Reef Sleep" Exclusive Area (only people that stayed overnight are allowed in this area) where we spent the rest of the day, and was served lunch until it was time to leave at 3pm. If you can afford the $1,095 per person then do it. We had the best time even with a day of terrible weather. You wont regret it.
撰写日期:2024年10月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you so much for such a fantastic review. We are so happy to read you enjoyed your Reefsuite experience with us.
撰写日期:2024年10月22日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
griffins at the beach
佛罗里达Satellite Beach426 条分享
What an amazing experience! Every second of being on this pontoon boat and their attentive staff was pretty awesome. The boat ride out to the stationary pontoon was tough. It was 2 hours from Hamilton Island and 3 from Arlie Beach, I believe. I was so glad we changed out depart and return location. I’m not sure I could have handled the extra hour. The staff on board seemed to have posts whereby they watched for sea sick riders and handed out and collected barf bags. The girl beside me was a bit green but held her bag and held her lunch. Once onboard the pontoon it was all superb! They escorted us to our suite. I immediately didn’t want to leave. But there was so much to do on deck and those activities wouldn’t be running in the evening. So we snorkeled out to the reef. We went on the glass sub. The underwater viewing room. We missed the helicopter ride. Those fill up quick so you must sign up on the boat ride out. The lunch for the masses on the boat was good. But after the crowd left and the reef suites and those sleeping in the tents on deck were treated like royalty. What an amazing experience! I slept maybe an hour total. The view out our window and glass floor were just stunning all night. The reef suite room was unbelievably well appointed and beautiful. We absolutely loved it! Worth every penny! We had AC and were dry. Those up on deck went through periods of rain and then being too hot. But they said they enjoyed it as well. Great experience!
撰写日期:2024年5月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your detailed review! We appreciate you taking the time to leave us such lovely feedback. We hope to have you on board again one day soon! :)
撰写日期:2024年6月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Patrol64
澳大利亚墨尔本23 条分享
2024年4月 • 夫妻情侣
OMG! This exceeded our expectations totally! When i booked this as a surprise for my husbands 60th birthday, i was concerned that we might only see a couple of fish swim past, IF we were lucky. How wrong could i have been. From the moment we stepped inside our suite, to the moment we had to be nearly dragged away 24 hours later, THOUSANDS of fish from the smallest of small to the largest being the 400kg Groper "George" paid a visit.
The staff were simply the best, with nothing too much trouble. Drinks were continually offered and the food....Just wow!
A private safari snorkel was experienced with those that were in the other suite as well as the reef sleepers (Swag sleepers).
This whole experience was worth EVERY cent paid. Would absolutely highly recommend.
The staff were simply the best, with nothing too much trouble. Drinks were continually offered and the food....Just wow!
A private safari snorkel was experienced with those that were in the other suite as well as the reef sleepers (Swag sleepers).
This whole experience was worth EVERY cent paid. Would absolutely highly recommend.
撰写日期:2024年4月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Wow, thank you so much for your amazing review!
撰写日期:2024年7月21日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Waimate01
澳大利亚悉尼171 条分享
2024年3月 • 夫妻情侣
An incredible experience if you like fish. We have dived and snorkelled extensively in many countries, so the idea of snorkelling off a tourist pontoon was not a drawcard for us, but the idea of spending a night in an underwater hotel room with floor to ceiling glass, even in the bathroom, and more glass in the floor -- certainly was a drawcard. And it did not disappoint.
Be sure you get the "reef suite" and not the "reef sleep", as they are substantially different. Three hour trip out from Airlie with 100 randoms who then spend a couple of hours splashing around the pontoon, then they thankfully depart back to the mainland and you have the place to yourself. The staff are amazing, the food is plentiful and of good quality, and the drinks flow freely. But you won't want to leave your room, and watch the daytime fish get replaced with the nighttime GTs and their various moods that change minute by minute, and the lurking presence of a 1.75 metre Qld Grouper and his little 1.5m friend.
This is an experience best suited to people who don't sleep soundly, because you'll want to keep waking again and again throughout the night to see what's going on.
There are two suites, each just like a compact hotel room and *very* nicely appointed, given they are under the water. There are also a dozen tents on deck, but tbh I think it's well worth just paying the extra and doing it properly.
In the morning, after a great breakfast, some snorkel time, and some morning tea, the boat returns with more punters ready to have a thrash around in the water. But you're having lunch somewhere separate and then get back on the boat to head back to land.
Basically, the flow is: 3hrs on the boat in transit, 4hrs with randoms thrashing the water snorkelling in lifejackets, 20hrs of sane serenity on the pontoon spending as much time in your room as possible or snorkelling in peace, 4 hrs of randoms and 3hr boat trip. The "busy time" on the pontoon is the price of admission, and once the boat departs the vibe completely changes.
This is a unique experience.
Be sure you get the "reef suite" and not the "reef sleep", as they are substantially different. Three hour trip out from Airlie with 100 randoms who then spend a couple of hours splashing around the pontoon, then they thankfully depart back to the mainland and you have the place to yourself. The staff are amazing, the food is plentiful and of good quality, and the drinks flow freely. But you won't want to leave your room, and watch the daytime fish get replaced with the nighttime GTs and their various moods that change minute by minute, and the lurking presence of a 1.75 metre Qld Grouper and his little 1.5m friend.
This is an experience best suited to people who don't sleep soundly, because you'll want to keep waking again and again throughout the night to see what's going on.
There are two suites, each just like a compact hotel room and *very* nicely appointed, given they are under the water. There are also a dozen tents on deck, but tbh I think it's well worth just paying the extra and doing it properly.
In the morning, after a great breakfast, some snorkel time, and some morning tea, the boat returns with more punters ready to have a thrash around in the water. But you're having lunch somewhere separate and then get back on the boat to head back to land.
Basically, the flow is: 3hrs on the boat in transit, 4hrs with randoms thrashing the water snorkelling in lifejackets, 20hrs of sane serenity on the pontoon spending as much time in your room as possible or snorkelling in peace, 4 hrs of randoms and 3hr boat trip. The "busy time" on the pontoon is the price of admission, and once the boat departs the vibe completely changes.
This is a unique experience.
撰写日期:2024年3月10日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Pickedanyname
英国考文垂24 条分享
2024年1月 • 夫妻情侣
This was the highlight of our holiday.
If you have time to do this trip, I would suggest it to anyone. Amazing value for money.
All staff members are friendly and give great advice, the reefsuites are really smart and the once in a lifetime opportunity to stay underwater in the rooms are breath-taking.
The food is great, the unlimited drinks which include alcohol.
There are no more issues with the workers on strike like you can see below.
If you have time to do this trip, I would suggest it to anyone. Amazing value for money.
All staff members are friendly and give great advice, the reefsuites are really smart and the once in a lifetime opportunity to stay underwater in the rooms are breath-taking.
The food is great, the unlimited drinks which include alcohol.
There are no more issues with the workers on strike like you can see below.
撰写日期:2024年1月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to leave a 5 star review!
撰写日期:2024年2月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Brian S
新泽西Raritan9 条分享
Like many people my trip was suddenly cancelled after booking this months ago
Unlike many others this was going to be the highlight of my and my wife’s honeymoon, the event that we planned absolutely everything around, we also travelled 13,000 miles to attend this once in a lifetime trip as we live on the other end of the world
This is how it played out and what info you need to know if you plan on booking within the next few months
How it played out:
We were two days before our trip was due to leave, we provided all of the details to the company they were asked, paid everything on time and constantly checked if there was anything else the company needed, we even double checked that our booking was confirmed so we could start getting excited about this and were excited for months
All of a sudden at lunch I get an email about a cancellation, surely this must be a mistake, read through it and and the email made it seem like it was a last second work stoppage, the email even provided a list of place we may have to rebook to stay at since ya know it’s an overnight accommodation, we thankfully didn’t need it as we had our original hotel booked through our stay
On Hamilton island there’s a check in booth for the tour, we walked over to it and I called the customer service line, I waited on hold for 20 minutes then was disconnected, I asked the nice ladies at the booth what happened they said they didn’t know and couldn’t really help me but they tried, their supervisor who was very nice also helped out a little to the extent that she could, but couldn’t provided info or tell me what actually happened, they told me I could still go out on a day trip to the pontoon as that was still going on but the overnight stays were 100% cancelled, she told me she’d message her boss who would tell me how much the day trip would cost us by the end of the day
The phone call never came, I sent out an email the following morning, overnight I read a bunch of newspaper articles about the strike, went to customer service booth again, spoke with another lady who was also helpful, called customer service sat on hold for 45 minutes, scheduled a call back
A few hours later I received the cal back, ironically enough from the supervisor who I spoke with the day before, she was concerned why no one from the company had reached out about the price of the day trip or at all
She called me back 10 minutes later offering us free transport to the pontoon but any activities we’d have to pay for as they were through third party vendors, we declined and instead booked a scuba trip with another company
HERES WHAT YOU SHOULD KNOW:
Roughly 60 employees unionized under MUA are on strike over better working conditions and an increase in pay similar to their competitors
The negotiations have been ongoing since March with no progress made
The strike has been happening on and off since the middle of September the only time the strike is off is when the MUA doesn’t file strike extension paperwork on time and the employees are required to go back to work for a few days
No progress has been made on salary, a pitiful offer was made by Cruise Whitsundays which has been rejected by 87% of the employees, google “cruise Whitsundays strike” if you don’t believe me
The MUA has stated they’re prepared to strike until Christmas, no progress on negotiations has been made as both sides point the finger at each other
The company won’t tell you any of this before your trip, but until the strike is resolved which could take several months your stay will probably be cancelled at the last minute as the customer service reps told me “they try and exhaust all possibilities before cancelling” so check your emails before hand
I still haven’t received any word from management regarding my email or my stay and it’s been almost a week, I received an email saying my complaint has been forwarded to management days ago with still no response, I also received an automated message asking if ny complaint was resolved and that the matter would be closed in 24 hours if I didn’t respond, but nothing from management
The people you talk to will try to be helpful but there’s not much they can do, the people who can do something probably won’t talk to you, it’ll be impossible to get through to anyone in the meantime, their emails even say it’ll take up to 72 hours to respond to you, and you’ll wait on hold with customer service for hours
The stay is probably mind blowing if you can go, but management isn’t trying to make sure your dream experience happens, just look at the other 1 star comments and how the company literally copy and pasted the exact same response to two people below that had similar experiences
Our one chance to experience this in life was ruined probably forever as I would not trust traveling 13,000 to experience this with a company that isn’t honest, doesn’t communicate and does not care about your experience
Also there’s rumors in the newspaper articles that the company is attempting to fatten its profits to try and sell itself off, just an FYI I hope this is helpful, I know the companies response will point the finger and say they’re sorry and wont do anything further to end the strike or make sure your experience you booked months ago is actually going to happen
Unlike many others this was going to be the highlight of my and my wife’s honeymoon, the event that we planned absolutely everything around, we also travelled 13,000 miles to attend this once in a lifetime trip as we live on the other end of the world
This is how it played out and what info you need to know if you plan on booking within the next few months
How it played out:
We were two days before our trip was due to leave, we provided all of the details to the company they were asked, paid everything on time and constantly checked if there was anything else the company needed, we even double checked that our booking was confirmed so we could start getting excited about this and were excited for months
All of a sudden at lunch I get an email about a cancellation, surely this must be a mistake, read through it and and the email made it seem like it was a last second work stoppage, the email even provided a list of place we may have to rebook to stay at since ya know it’s an overnight accommodation, we thankfully didn’t need it as we had our original hotel booked through our stay
On Hamilton island there’s a check in booth for the tour, we walked over to it and I called the customer service line, I waited on hold for 20 minutes then was disconnected, I asked the nice ladies at the booth what happened they said they didn’t know and couldn’t really help me but they tried, their supervisor who was very nice also helped out a little to the extent that she could, but couldn’t provided info or tell me what actually happened, they told me I could still go out on a day trip to the pontoon as that was still going on but the overnight stays were 100% cancelled, she told me she’d message her boss who would tell me how much the day trip would cost us by the end of the day
The phone call never came, I sent out an email the following morning, overnight I read a bunch of newspaper articles about the strike, went to customer service booth again, spoke with another lady who was also helpful, called customer service sat on hold for 45 minutes, scheduled a call back
A few hours later I received the cal back, ironically enough from the supervisor who I spoke with the day before, she was concerned why no one from the company had reached out about the price of the day trip or at all
She called me back 10 minutes later offering us free transport to the pontoon but any activities we’d have to pay for as they were through third party vendors, we declined and instead booked a scuba trip with another company
HERES WHAT YOU SHOULD KNOW:
Roughly 60 employees unionized under MUA are on strike over better working conditions and an increase in pay similar to their competitors
The negotiations have been ongoing since March with no progress made
The strike has been happening on and off since the middle of September the only time the strike is off is when the MUA doesn’t file strike extension paperwork on time and the employees are required to go back to work for a few days
No progress has been made on salary, a pitiful offer was made by Cruise Whitsundays which has been rejected by 87% of the employees, google “cruise Whitsundays strike” if you don’t believe me
The MUA has stated they’re prepared to strike until Christmas, no progress on negotiations has been made as both sides point the finger at each other
The company won’t tell you any of this before your trip, but until the strike is resolved which could take several months your stay will probably be cancelled at the last minute as the customer service reps told me “they try and exhaust all possibilities before cancelling” so check your emails before hand
I still haven’t received any word from management regarding my email or my stay and it’s been almost a week, I received an email saying my complaint has been forwarded to management days ago with still no response, I also received an automated message asking if ny complaint was resolved and that the matter would be closed in 24 hours if I didn’t respond, but nothing from management
The people you talk to will try to be helpful but there’s not much they can do, the people who can do something probably won’t talk to you, it’ll be impossible to get through to anyone in the meantime, their emails even say it’ll take up to 72 hours to respond to you, and you’ll wait on hold with customer service for hours
The stay is probably mind blowing if you can go, but management isn’t trying to make sure your dream experience happens, just look at the other 1 star comments and how the company literally copy and pasted the exact same response to two people below that had similar experiences
Our one chance to experience this in life was ruined probably forever as I would not trust traveling 13,000 to experience this with a company that isn’t honest, doesn’t communicate and does not care about your experience
Also there’s rumors in the newspaper articles that the company is attempting to fatten its profits to try and sell itself off, just an FYI I hope this is helpful, I know the companies response will point the finger and say they’re sorry and wont do anything further to end the strike or make sure your experience you booked months ago is actually going to happen
撰写日期:2023年10月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Jacqui F
5 条分享
2023年9月 • 夫妻情侣
We booked over 12 months ago and paid in full to experience the reef suite for a special occasion. We were informed 12 hours prior that it had been cancelled due to industrial action being taken by staff. We were beyond disappointed and quite frankly gobsmacked that a company as large as @journeybeyond which owns Cruise Whitsundays, could deliver such sub standard results for their customers. Failed miserably ! We would never trust our dream holiday to them again. Definitely would NOT RECOMMEND.
撰写日期:2023年9月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We wholeheartedly apologise for having to cancel your Reefsuite booking. Knowing that this experience was meant to be a special occasion for you only adds to our regret.
As you know, we are currently facing operational challenges because of some of our crew members participating in industrial action. This has led to a shortage of critically skilled personnel, preventing us from fulfilling our commitment to provide a safe and truly once-in-a-lifetime experience.
We want you to know that your feedback is incredibly valuable to us, and we are putting in every effort to overcome these challenges and enhance our reliability. We genuinely hope that you can consider giving us another opportunity in the future, as we are dedicated to delivering the exceptional service you rightly deserve.
撰写日期:2023年10月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Sarah H
1 条分享
2023年9月 • 夫妻情侣
I want to share my deeply disappointing experience with Cruise Whitsundays, a company that I had high hopes for when booking a special trip for my partner's birthday over a year in advance. However, just two days before the trip (ie, today!) we received a call that left us utterly devastated.
Cruise Whitsundays informed us that their staff were on strike, resulting in the complete cancellation of our much-anticipated "Reefsuites" experience. While they assured us that we would be reimbursed for the cost of the experience itself, what followed was a shocking lack of empathy and responsibility on their part.
Firstly, they failed to offer any compensation for the flights we had booked or the accommodation arrangements we had made on both ends of the trip. It's a lack of accountability and a failure to go above and beyond to rectify this is beyond me.
What adds insult to injury is the timing of the strike. We were planning to visit Airlie Beach during the school holidays, a period that's already notoriously challenging for travellers. To discover that their staff had strategically chosen this peak season for their strike potentially show's me that they haven't been looked after by their employer?? To lose an entire crew on the actions of a "few", doesn't hold much merit.
When I inquired about how long Cruise Whitsundays had been aware of the impending strike, I was shocked to learn that they had known it could of been looming for "months." Despite this ample lead time, they evidently failed to adequately plan, train, or have backup staff in place to minimise the impact on their customers. This lack of foresight and preparation is inexcusable, especially considering the significance of the Reefsuites experience to their customers.
It's disheartening to witness an organisation that simply cites "Ts&Cs" as a justification for their actions and fails to go above and beyond to mitigate the losses experienced by their customers. The then offer of a mere 20% discount on a future booking does little to restore our faith in Cruise Whitsundays, and frankly, we have no interest in risking another disappointing experience with them.
It's safe to say, we're well and truly rattled. Their inability to handle a strike situation that they were aware of for months, coupled with their refusal to compensate us for our losses, has left a bitter taste in our mouths. We trusted Cruise Whitsundays with a significant and highly-anticipated celebration, and they failed us miserably. We will be taking our business elsewhere in the future, where we hope to find a company that values its customers and takes accountability seriously
Cruise Whitsundays informed us that their staff were on strike, resulting in the complete cancellation of our much-anticipated "Reefsuites" experience. While they assured us that we would be reimbursed for the cost of the experience itself, what followed was a shocking lack of empathy and responsibility on their part.
Firstly, they failed to offer any compensation for the flights we had booked or the accommodation arrangements we had made on both ends of the trip. It's a lack of accountability and a failure to go above and beyond to rectify this is beyond me.
What adds insult to injury is the timing of the strike. We were planning to visit Airlie Beach during the school holidays, a period that's already notoriously challenging for travellers. To discover that their staff had strategically chosen this peak season for their strike potentially show's me that they haven't been looked after by their employer?? To lose an entire crew on the actions of a "few", doesn't hold much merit.
When I inquired about how long Cruise Whitsundays had been aware of the impending strike, I was shocked to learn that they had known it could of been looming for "months." Despite this ample lead time, they evidently failed to adequately plan, train, or have backup staff in place to minimise the impact on their customers. This lack of foresight and preparation is inexcusable, especially considering the significance of the Reefsuites experience to their customers.
It's disheartening to witness an organisation that simply cites "Ts&Cs" as a justification for their actions and fails to go above and beyond to mitigate the losses experienced by their customers. The then offer of a mere 20% discount on a future booking does little to restore our faith in Cruise Whitsundays, and frankly, we have no interest in risking another disappointing experience with them.
It's safe to say, we're well and truly rattled. Their inability to handle a strike situation that they were aware of for months, coupled with their refusal to compensate us for our losses, has left a bitter taste in our mouths. We trusted Cruise Whitsundays with a significant and highly-anticipated celebration, and they failed us miserably. We will be taking our business elsewhere in the future, where we hope to find a company that values its customers and takes accountability seriously
撰写日期:2023年9月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We are truly sorry for the disappointment and inconvenience that this cancellation has caused you.
As a business, we pride ourselves on sharing special places and shaping lasting memories.
We are saddened for the many holidaymakers who have been left disappointed by the extreme measures taken by the Maritime Union Australia (MUA).
Negotiation for the new agreement have been ongoing for months, however, the notice of protected action was not advised to management until days ago and was something as business we were hoping new proposed agreements could avoid.
We can assure you that every avenue was explored prior to making the heartbreaking decision to cancel.
撰写日期:2023年9月20日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Hi i am trying to book for next year but you don't seem to have any availabilities all year. Is this correct?
撰写日期:2021年11月16日
Hi. Can we take our 1 year old son on this experience? If so, is there any charge for him or is he included with 2 adults?
撰写日期:2021年5月8日
As I have Coeliac disease I need Gluten Free food. Is there an option for this to be provided?
撰写日期:2021年2月21日
You provide them with your preferences and requirements no problems at all. Food was fantastic and that catered for everyone
撰写日期:2021年2月21日
Do you ever get cancellations? We were looking to book sometime between 7th - 9th October for double room for 2 (only arrive on the 6th and depart 10th October)
撰写日期:2020年9月8日
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