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艾尔利滩游览
2天大堡礁“Reefsuites”体验
4.5
供应紧张*

2天大堡礁“Reefsuites”体验

供应商/业主为:降灵岛游
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相关信息
低价保证

年龄限制:12-99,每个团体最多 4 人
用时: 2 天
开始时间: 查看供应情况
现场指南:英语
更多


  • 午餐
  • 晚餐
  • 午餐
  • 早餐
  • 早餐
  • 使用浮潜设备
  • 珊瑚礁上的活动包括私人导游浮潜之旅和半潜艇之旅
  • 在水下Reefsuite中过夜
  • 乘坐风景优美的圣灵群岛游船抵达您独特的住宿
  • 水下观察室
  • 所有饮料,包括啤酒和葡萄酒(鸡尾酒和烈酒需额外付费)
未包含内容
  • 酒店接送服务
  • 可选活动包括水肺潜水、直升机飞行(可在船上购买)

出发地点:多个会面地点选项。
  • 选项 1
    24 The Cv Rd, Airlie Beach QLD 4802, Australia
    圣灵群岛游轮海运码头 - 24 The Cove Rd, 艾尔利滩 QLD, 澳大利亚 请在出发前 30 分钟办理登机手续。
  • 选项 2
    Hamilton Island Marina, Front St, Hamilton Island QLD 4802, Australia
    请在出发前 30 分钟办理登机手续。
  • 选项 3
    Daydream Island, Whitsundays QLD, Australia
    请在出发前30分钟办理登机手续。
返程:此活动将在会面地点结束。

    • 不提供无障碍通道
    如果您对无障碍设施有疑问,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:3987P4

    • 大部分旅行者都可以参加
    • 最低年龄为 6 岁
    • 在所有天气条件下均可操作。
    • 建议您每人只携带一个小袋子,并提供您过夜所需的物品,包括泳装,毛巾,防晒霜,轻便夹克或毛衣,钱和/或购买的信用卡以及相机
    • 在潜水之前,所有打算潜水的人都要接受船上的医疗问卷,并且潜水教练将评估他们的潜水适应性
    • 除非能够向教练展示当前的潜水医疗证明,否则某些医疗条件的历史可能会阻止来自SCUBA潜水的客人。
    • 您需要填写一份医疗和饮食要求表,并在确认预订时发送给您
    • 请告知饮食要求
    • 此次游览/活动出行人数不得超过 4 人

    • 一经售出,恕不退换,如果取消将收取 100% 的手续费。

    如果您对此游览有疑问或需要协助预订,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:3987P4

    低至
    US$709.49
    每位成人
    选择日期和旅行者

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    查看全部 点评
    这些点评均为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。为符合我们业界领先的信任和安全标准,Tripadvisor 会对点评进行检查。阅读我们的透明度报告,了解更多信息。

    4.5
    4.5 分,共 5 分50 条点评
    极佳
    43
    非常好
    1
    一般
    1
    较差
    0
    很糟糕
    5

    Laura V
    9 条分享
    5.0 分,共 5 分
    If I could give this 1000 stars I would. We’ve been all over the world and this was the most unique experience. To be able to sleep underwater and watch the fish all day and night- wow!!! But most importantly, the room was beautiful, clean and comfortable. On top of that, the friendliest staff going above and beyond for each of us. And on top of that, the most delicious and beautiful food- wow!!!! We are blown away and have already told friends and family they must visit and we hope to come back soon. Truly truly and amazing experience- if you’re considering it, stop hesitating and book it now!
    撰写日期:2024年12月8日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    mickeykuwait
    科威特Kuwait City102 条分享
    5.0 分,共 5 分
    What an experience, something we will never forget, from the trip over to the Reef Suite to being shown to our room and the service we received was a five star experience. It is hard to put into words the view from the room (so check out the video) the food prepared by the chef was outstanding and the attention to detail provided by the hosting team was unbeatable, the snorkel safari with the dive team was an experience never to be forgotten. Would highly recommend this trip to anyone the standard of service you will receive will provide you memories for a lifetime, many thanks to the whole Whitsundays team, Michael and Karen
    撰写日期:2024年11月6日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Thank you so much for such an amazing review of your Reefsuite experience. We are so happy to hear that you experienced such a high level of service by the team. Thank you for sharing your experience.
    撰写日期:2024年11月11日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Brooke
    澳大利亚Warners Bay800 条分享
    5.0 分,共 5 分
    We stayed overnight in a Reef Suite and what a once in a life time experience this was. The weather was very bad on our first day with rain and wind on arrival to the pontoon. It was miserable. We were led immediately down to our Reef Suite on arrival and were blown away. The bed was super comfy and the room although smallish was perfectly fine and you could move around easily. The bathroom had the best loo with a view as did the shower. You just need to be mindful that the day trippers and everyone can snorkel in the area of you windows and although not many did snorkel near us we did encounter some that chose to snorkel further away. You just don't want to be caught in an uneasy situation. There are blinds in the room and bathroom for those who choose to use them for privacy. We opted not to as we had paid the money to have the under water view and figured two nearly 60 year olds if they looked it would only be one time LOL. The food was 10/10. Shaun our chef was amazing. You will not go hungry. So much food and it was all of a high standard. The staff are quite busy while all the day trippers are there but once the boat leaves to take them all back you have the pontoon to yourself along with all the other overnighters. There was only 6 of us the night we stayed. It is very intimate and wonderful to have peace and quiet and snorkel once the day trippers have left. Staff wait on you hand and foot and after a big day in the water and full bellies after dinner we all retired early at 8:30pm. My husband and i loved sitting on our bed with the blue underwater light and watching all the fish in their natural environment and were lucky to watch "George" the massive 3 metre Groper swim back and forth by our windows for over 7hrs, sometimes with his girlfriend and heaps of his fish friends. In the morning after a full buffet breakfast we had our "private" Snorkel Safari with "Charlie" who took us floating in the current over the reef explaining all about the fish and coral. You have all morning to chill and snorkel or dive (if arranged) before the next day trippers arrive at 11:00am. Once we checked out of our Reef Suite at 09:30am we were taken upstairs with our luggage to the top of the pontoon to the "Reef Sleep" Exclusive Area (only people that stayed overnight are allowed in this area) where we spent the rest of the day, and was served lunch until it was time to leave at 3pm. If you can afford the $1,095 per person then do it. We had the best time even with a day of terrible weather. You wont regret it.
    撰写日期:2024年10月17日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Thank you so much for such a fantastic review. We are so happy to read you enjoyed your Reefsuite experience with us.
    撰写日期:2024年10月22日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    griffins at the beach
    佛罗里达Satellite Beach426 条分享
    5.0 分,共 5 分
    What an amazing experience! Every second of being on this pontoon boat and their attentive staff was pretty awesome. The boat ride out to the stationary pontoon was tough. It was 2 hours from Hamilton Island and 3 from Arlie Beach, I believe. I was so glad we changed out depart and return location. I’m not sure I could have handled the extra hour. The staff on board seemed to have posts whereby they watched for sea sick riders and handed out and collected barf bags. The girl beside me was a bit green but held her bag and held her lunch. Once onboard the pontoon it was all superb! They escorted us to our suite. I immediately didn’t want to leave. But there was so much to do on deck and those activities wouldn’t be running in the evening. So we snorkeled out to the reef. We went on the glass sub. The underwater viewing room. We missed the helicopter ride. Those fill up quick so you must sign up on the boat ride out. The lunch for the masses on the boat was good. But after the crowd left and the reef suites and those sleeping in the tents on deck were treated like royalty. What an amazing experience! I slept maybe an hour total. The view out our window and glass floor were just stunning all night. The reef suite room was unbelievably well appointed and beautiful. We absolutely loved it! Worth every penny! We had AC and were dry. Those up on deck went through periods of rain and then being too hot. But they said they enjoyed it as well. Great experience!
    撰写日期:2024年5月25日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Thank you for your detailed review! We appreciate you taking the time to leave us such lovely feedback. We hope to have you on board again one day soon! :)
    撰写日期:2024年6月9日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Patrol64
    澳大利亚墨尔本23 条分享
    5.0 分,共 5 分
    2024年4月 • 夫妻情侣
    OMG! This exceeded our expectations totally! When i booked this as a surprise for my husbands 60th birthday, i was concerned that we might only see a couple of fish swim past, IF we were lucky. How wrong could i have been. From the moment we stepped inside our suite, to the moment we had to be nearly dragged away 24 hours later, THOUSANDS of fish from the smallest of small to the largest being the 400kg Groper "George" paid a visit.
    The staff were simply the best, with nothing too much trouble. Drinks were continually offered and the food....Just wow!
    A private safari snorkel was experienced with those that were in the other suite as well as the reef sleepers (Swag sleepers).
    This whole experience was worth EVERY cent paid. Would absolutely highly recommend.
    撰写日期:2024年4月28日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Wow, thank you so much for your amazing review!
    撰写日期:2024年7月21日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Waimate01
    澳大利亚悉尼171 条分享
    5.0 分,共 5 分
    2024年3月 • 夫妻情侣
    An incredible experience if you like fish. We have dived and snorkelled extensively in many countries, so the idea of snorkelling off a tourist pontoon was not a drawcard for us, but the idea of spending a night in an underwater hotel room with floor to ceiling glass, even in the bathroom, and more glass in the floor -- certainly was a drawcard. And it did not disappoint.

    Be sure you get the "reef suite" and not the "reef sleep", as they are substantially different. Three hour trip out from Airlie with 100 randoms who then spend a couple of hours splashing around the pontoon, then they thankfully depart back to the mainland and you have the place to yourself. The staff are amazing, the food is plentiful and of good quality, and the drinks flow freely. But you won't want to leave your room, and watch the daytime fish get replaced with the nighttime GTs and their various moods that change minute by minute, and the lurking presence of a 1.75 metre Qld Grouper and his little 1.5m friend.

    This is an experience best suited to people who don't sleep soundly, because you'll want to keep waking again and again throughout the night to see what's going on.

    There are two suites, each just like a compact hotel room and *very* nicely appointed, given they are under the water. There are also a dozen tents on deck, but tbh I think it's well worth just paying the extra and doing it properly.

    In the morning, after a great breakfast, some snorkel time, and some morning tea, the boat returns with more punters ready to have a thrash around in the water. But you're having lunch somewhere separate and then get back on the boat to head back to land.

    Basically, the flow is: 3hrs on the boat in transit, 4hrs with randoms thrashing the water snorkelling in lifejackets, 20hrs of sane serenity on the pontoon spending as much time in your room as possible or snorkelling in peace, 4 hrs of randoms and 3hr boat trip. The "busy time" on the pontoon is the price of admission, and once the boat departs the vibe completely changes.

    This is a unique experience.
    撰写日期:2024年3月10日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Pickedanyname
    英国考文垂24 条分享
    5.0 分,共 5 分
    2024年1月 • 夫妻情侣
    This was the highlight of our holiday.

    If you have time to do this trip, I would suggest it to anyone. Amazing value for money.

    All staff members are friendly and give great advice, the reefsuites are really smart and the once in a lifetime opportunity to stay underwater in the rooms are breath-taking.

    The food is great, the unlimited drinks which include alcohol.

    There are no more issues with the workers on strike like you can see below.
    撰写日期:2024年1月22日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    Thank you for taking the time to leave a 5 star review!
    撰写日期:2024年2月3日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Brian S
    新泽西Raritan9 条分享
    1.0 分,共 5 分
    Like many people my trip was suddenly cancelled after booking this months ago

    Unlike many others this was going to be the highlight of my and my wife’s honeymoon, the event that we planned absolutely everything around, we also travelled 13,000 miles to attend this once in a lifetime trip as we live on the other end of the world

    This is how it played out and what info you need to know if you plan on booking within the next few months

    How it played out:

    We were two days before our trip was due to leave, we provided all of the details to the company they were asked, paid everything on time and constantly checked if there was anything else the company needed, we even double checked that our booking was confirmed so we could start getting excited about this and were excited for months

    All of a sudden at lunch I get an email about a cancellation, surely this must be a mistake, read through it and and the email made it seem like it was a last second work stoppage, the email even provided a list of place we may have to rebook to stay at since ya know it’s an overnight accommodation, we thankfully didn’t need it as we had our original hotel booked through our stay

    On Hamilton island there’s a check in booth for the tour, we walked over to it and I called the customer service line, I waited on hold for 20 minutes then was disconnected, I asked the nice ladies at the booth what happened they said they didn’t know and couldn’t really help me but they tried, their supervisor who was very nice also helped out a little to the extent that she could, but couldn’t provided info or tell me what actually happened, they told me I could still go out on a day trip to the pontoon as that was still going on but the overnight stays were 100% cancelled, she told me she’d message her boss who would tell me how much the day trip would cost us by the end of the day

    The phone call never came, I sent out an email the following morning, overnight I read a bunch of newspaper articles about the strike, went to customer service booth again, spoke with another lady who was also helpful, called customer service sat on hold for 45 minutes, scheduled a call back

    A few hours later I received the cal back, ironically enough from the supervisor who I spoke with the day before, she was concerned why no one from the company had reached out about the price of the day trip or at all

    She called me back 10 minutes later offering us free transport to the pontoon but any activities we’d have to pay for as they were through third party vendors, we declined and instead booked a scuba trip with another company

    HERES WHAT YOU SHOULD KNOW:
    Roughly 60 employees unionized under MUA are on strike over better working conditions and an increase in pay similar to their competitors

    The negotiations have been ongoing since March with no progress made

    The strike has been happening on and off since the middle of September the only time the strike is off is when the MUA doesn’t file strike extension paperwork on time and the employees are required to go back to work for a few days

    No progress has been made on salary, a pitiful offer was made by Cruise Whitsundays which has been rejected by 87% of the employees, google “cruise Whitsundays strike” if you don’t believe me

    The MUA has stated they’re prepared to strike until Christmas, no progress on negotiations has been made as both sides point the finger at each other

    The company won’t tell you any of this before your trip, but until the strike is resolved which could take several months your stay will probably be cancelled at the last minute as the customer service reps told me “they try and exhaust all possibilities before cancelling” so check your emails before hand

    I still haven’t received any word from management regarding my email or my stay and it’s been almost a week, I received an email saying my complaint has been forwarded to management days ago with still no response, I also received an automated message asking if ny complaint was resolved and that the matter would be closed in 24 hours if I didn’t respond, but nothing from management

    The people you talk to will try to be helpful but there’s not much they can do, the people who can do something probably won’t talk to you, it’ll be impossible to get through to anyone in the meantime, their emails even say it’ll take up to 72 hours to respond to you, and you’ll wait on hold with customer service for hours

    The stay is probably mind blowing if you can go, but management isn’t trying to make sure your dream experience happens, just look at the other 1 star comments and how the company literally copy and pasted the exact same response to two people below that had similar experiences

    Our one chance to experience this in life was ruined probably forever as I would not trust traveling 13,000 to experience this with a company that isn’t honest, doesn’t communicate and does not care about your experience

    Also there’s rumors in the newspaper articles that the company is attempting to fatten its profits to try and sell itself off, just an FYI I hope this is helpful, I know the companies response will point the finger and say they’re sorry and wont do anything further to end the strike or make sure your experience you booked months ago is actually going to happen
    撰写日期:2023年10月16日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

    Jacqui F
    5 条分享
    1.0 分,共 5 分
    2023年9月 • 夫妻情侣
    We booked over 12 months ago and paid in full to experience the reef suite for a special occasion. We were informed 12 hours prior that it had been cancelled due to industrial action being taken by staff. We were beyond disappointed and quite frankly gobsmacked that a company as large as @journeybeyond which owns Cruise Whitsundays, could deliver such sub standard results for their customers. Failed miserably ! We would never trust our dream holiday to them again. Definitely would NOT RECOMMEND.
    撰写日期:2023年9月25日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    We wholeheartedly apologise for having to cancel your Reefsuite booking. Knowing that this experience was meant to be a special occasion for you only adds to our regret. As you know, we are currently facing operational challenges because of some of our crew members participating in industrial action. This has led to a shortage of critically skilled personnel, preventing us from fulfilling our commitment to provide a safe and truly once-in-a-lifetime experience. We want you to know that your feedback is incredibly valuable to us, and we are putting in every effort to overcome these challenges and enhance our reliability. We genuinely hope that you can consider giving us another opportunity in the future, as we are dedicated to delivering the exceptional service you rightly deserve.
    撰写日期:2023年10月3日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

    Sarah H
    1 条分享
    1.0 分,共 5 分
    2023年9月 • 夫妻情侣
    I want to share my deeply disappointing experience with Cruise Whitsundays, a company that I had high hopes for when booking a special trip for my partner's birthday over a year in advance. However, just two days before the trip (ie, today!) we received a call that left us utterly devastated.

    Cruise Whitsundays informed us that their staff were on strike, resulting in the complete cancellation of our much-anticipated "Reefsuites" experience. While they assured us that we would be reimbursed for the cost of the experience itself, what followed was a shocking lack of empathy and responsibility on their part.

    Firstly, they failed to offer any compensation for the flights we had booked or the accommodation arrangements we had made on both ends of the trip. It's a lack of accountability and a failure to go above and beyond to rectify this is beyond me.

    What adds insult to injury is the timing of the strike. We were planning to visit Airlie Beach during the school holidays, a period that's already notoriously challenging for travellers. To discover that their staff had strategically chosen this peak season for their strike potentially show's me that they haven't been looked after by their employer?? To lose an entire crew on the actions of a "few", doesn't hold much merit.

    When I inquired about how long Cruise Whitsundays had been aware of the impending strike, I was shocked to learn that they had known it could of been looming for "months." Despite this ample lead time, they evidently failed to adequately plan, train, or have backup staff in place to minimise the impact on their customers. This lack of foresight and preparation is inexcusable, especially considering the significance of the Reefsuites experience to their customers.

    It's disheartening to witness an organisation that simply cites "Ts&Cs" as a justification for their actions and fails to go above and beyond to mitigate the losses experienced by their customers. The then offer of a mere 20% discount on a future booking does little to restore our faith in Cruise Whitsundays, and frankly, we have no interest in risking another disappointing experience with them.

    It's safe to say, we're well and truly rattled. Their inability to handle a strike situation that they were aware of for months, coupled with their refusal to compensate us for our losses, has left a bitter taste in our mouths. We trusted Cruise Whitsundays with a significant and highly-anticipated celebration, and they failed us miserably. We will be taking our business elsewhere in the future, where we hope to find a company that values its customers and takes accountability seriously
    撰写日期:2023年9月19日
    此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
    We are truly sorry for the disappointment and inconvenience that this cancellation has caused you. As a business, we pride ourselves on sharing special places and shaping lasting memories. We are saddened for the many holidaymakers who have been left disappointed by the extreme measures taken by the Maritime Union Australia (MUA). Negotiation for the new agreement have been ongoing for months, however, the notice of protected action was not advised to management until days ago and was something as business we were hoping new proposed agreements could avoid. We can assure you that every avenue was explored prior to making the heartbreaking decision to cancel.
    撰写日期:2023年9月20日
    此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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