Dear Madam, Thank you so much for choosing our Kathmandu day tour and also thank you so much for writing review in tripadvisor. It was our great pleasure to have you on our tour. We hope for your return to Nepal One Tours. Please book our tibet and Bhutan tour from Nepal.

Dear Madam, Thank you so much for choosing Nepal One Tours for our Darjeeling and Sikkim tour package. We also thank you for reviewing us in Tripadvisor. Darjeeling and Sikkim tour from Nepal is one of the popular package among the young generation and student group from Kathmandu. We are sending more than 1000 students in a year to Darjeeling and Sikkim tour. We proudly claim that we are the best travel agency in Nepal for the Darjeeling and Sikkim tour. We have worked very hard to establish our partners and network who provide the best services for our clients from Kathmandu. Now we are very confident on this tour. Please recommend your friends and relatives for this tour. Please also be informed that we have Day tour in Kathmandu which you can choose to have fun with your friends in Kathmandu. Our day tour in Kathmandu is one of the best things to do in Kathmandu. Thank you

Dear Madam, First of all I would like to thank you for choosing, visiting our office and purchasing 1 day rafting package in $25 per person from Nepal One Tours & Travels. Definitely, it is our job and we love to provide travel related services to clients in Nepal which includes our own standard tour packages as well as other activities which we have to hire other companies to conduct like rafting, bungee jumping, paragliding and so on, however it is sometime challenging for us to be able to provide all the services we offer. Like in your case for the service like rafting which is a group activities, cannot be provided for only 2 persons, on top of that the immediate service you wanted for next day at the last hours was not easy. Our top priority was to find where is the group of people who are going to rafting on the same exact date you wanted so that we do not have to say "sorry we cannot offer our services for you" As a service industry is not always about the "money making" providing services in a reasonable price to the service seekers is the must is our belief. For the 1 day rafting, we had to try to look for the several rafting operators to find out which one has rafting group going for the "same date" and whether it is possible to accommodate more persons, given the month of august which is not a huge tourist season. Secondly, the service you purchased from us "1 day rafting trip to Trishuli River with price $25 per person" (including your 2 way transportation from Kathmandu, lunch and rafting) was the cheapest price we could offer anybody. Definitely we could not provide you the hotel transfers in the same cost neither we could overcharge you. Providing a rafting service is not an easy job because, it is not conducted by 1 person i 1 place there are different persons involved at different levels with having different responsibilities to bare behind the scene. It is a whole lot of team work and our team always try to do their best. All these in $25 per person can be nearly inferred as an exploitation for anybody general, but we do not think more than just "Guests are gods" in Nepal. For the disappointment you expressed regarding not providing the bus number and the name bus company that we would be booking for you later, we would have call at your hotel and let you know those information's if your Boyfriend would not have accepted to receive the bus details next morning in the cell phone. Additionally, it was pretty understandable that, couple of persons who could locate our office without any direction explanation which is a tough job even for locals of Kathmandu for the first time in these small alleys of Thamel could again easily navigate the right bus with the working cell phone contact provided given that, you also told about your knowledge of the location of the bus station. Furthermore, we are sure that our rafting in charge at the bus station who was responsible to find you, easily found you at the bus station without any problem. I also want to comment about your dissatisfaction of "travelling hours". Normally it takes 2 hours to reach the rafting starting point from the Kathmandu bus station but due to the ongoing road construction and situation of trucks getting broken at middle of the road in then narrow Kathmandu - Naubise section of the Prithivi Highway causes heavy traffic jam. It affects the entire travelers (locals or foreigners) who are using that highway. We as a Nepalese feel sorrier for any tourist who gets stranded on these traffic during their precious holiday without any reason. We can just request to consider these facts which are not in control of the hands of travel agencies or any other agencies to provide alternatives. Regarding your dissatisfaction about the local bus, that is true it is not at all a comfortable journey all the time but that was the only option to return back at that time because the tourist buses were not available during that time which was well informed to you prior the booking. We always learn from the feedback from our customers and even learn more from our unsatisfied clients and we like to improve from the lessons learned. Finally I would like to thank you so much for your time and effort to write a review about the Rafting and the experiences which you shared. It for sure we are not happy to read your review which has some of your dissatisfaction about the transportation, which could have prevented well if you would have asked to provide private luxurious car transportation to the Rafting point at the time of booking which would have been win-win for both of us.

Dear Sir, Thank you so much for choosing Nepal One Tours for your 1 week Nepal tour. We really appreciate your time for writing review for us in trip advisor. It is always our top priority that we make our customer happy with providing best experience in Nepal from our side. We love to your return in 2020 in Nepal. We also want to inform you that we are now organizing trekking to Annapurna and Everest Region for the clients from Malaysia. For the Tiber tour and Bhutan from Nepal please remember Nepal One Tours for the great experience by the tourism professionals in Nepal. Thank you so much.

Dear Madam, Thank you so much for choosing Nepal One Tours & Travels for your family trip in 2015. We have also started many family trips to different places in nepal like Pokhara, Chitwan, and Lumbini. We also have day trip in Kathmandu now. You can check our day trips which are also listed in tripadvisor. We are waiting for your return to Nepal One Tours in 2019. Thank you