Dear Mr Simon Thank you so much for your excellent review. We deeply appreciate it We are happy to hear that you enjoyed the tour with our guide. Our team always try our best to provide best tours and services for our customers. Your satisfaction, our success. We hope that you have had wonderful time in Vietnam Thank you in advance Best regards,

Dear Ms Ruthta Thank you so much for your excellent review. We deeply appreciate it We are happy to hear that you enjoyed the tour with our guide. Our team always try our best to provide best tours and services for our customers. Your satisfaction, our success. We hope that you have had wonderful time in Vietnam Thank you in advance Best regards, Hanoi Explore Travel Team

Dear Ms Monica Many thanks for taking your time to publish this excellent review and for your recommendation. We are really glad to hear that you had an enjoyable experience with our Deluxe Bai Dinh Trang An Mua Cave Tour and our service. Your feedback is a tremendous motivation and encouragement for us to continually strive in service excellence. Again, thank you so much for sharing your experience and we look forward to having you again for another memorable adventure ! Best regards,

Dear We would like to offer our deepest apologies for the trouble you had to experience with our tour. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again. Because this is a group tour, so we have not enough time to go more detailed. Please forgive us! To make things even better, we have taken a number of measures to ensure that this mistake and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards,

Dear Mr Tanayesh Thank you so much for your excellent review. We deeply appreciate it We are happy to hear that you enjoyed the tour with our guide. Our team always try our best to provide best tours and services for our customers. Your satisfaction, our success. We hope that you have had wonderful time in Vietnam Thank you in advance Best regards,

Dear arunkumaraithu504 What a delightful review and what a pleasure to hear that you had a great experience with our tour. We deeply appreciate your excellent review. It motivates us a lot to develop our tours and services. We will continue to provide our guests with high standard services and facilities. I hope to have another opportunity to welcome you back here and see you again. Thank you in advance for your contribution. Best regards,

Dear Mr/Ms Bet Tintore What a delightful review and what a pleasure to hear that you had a great experience with our tour. We deeply appreciate your excellent review. It motivates us a lot to develop our tours and services. We will continue to provide our guests with high standard services and facilities. I hope to have another opportunity to welcome you back here and see you again. Thank you in advance for your contribution. Best regards,

Dear Mr/Ms Melissaelise6 Thank you so much for your excellent review. We deeply appreciate it We are happy to hear that you enjoyed the tour with our guide. Our team always try our best to provide best tours and services for our customers. Your satisfaction, our success. We hope that you have had wonderful time in Vietnam Thank you in advance Best regards,

Many thanks for taking your time to give us such a wonderful review here on Tripadvisor. It is truly rewarding to receive your positive feedback regarding the recent experience you had with Hanoi Explore Travel. Our team is very happy to hear that you enjoyed our tour and our tour guide. Your contribution help us a lot and encourage us to maintain our services as well as raise it better and better. Once again, thank you for your feedback and we look forward to welcome you again in the nearest future ! Best regards,

Dear 536milesd Thank you for taking the time to review your experience with Hanoi Explore Travel here on Tripadvisor.com community ! It's wonderful to hear that you had such a good time with our guide. We always try to provide a great service from planning your tour right up until the day you meet your guide, so it's great to know we're getting it right ! Again thank you for your feedback and we do look forward to having you back for another great adventure ! Best regards,