Hi, we are regretful that this was your experience. Multilingualism is a constraint we have therefore advertised very clearly. We employ highly experienced and professional guides. Danny and Itamar certainly rank highly.

Thank you for your review. It sounds like you had a great experience and that you enjoyed visiting many sites during your time in Israel. Thanks for sharing your immense satisfaction with Avi and the rest of our guides Orion and Eyal. they are worthy of your praise for their efforts and pleasant manner. Your sincere recommendation for our tourism services company Bein Harim is much appreciated.

Thanks for this feedback. Not impressed by the speedometer at all!! That is certainly not what drivers should be doing. Good to know the guide was up to a high standard.

Greetings We are so sorry that this was the nature of your experience, Petra tour cancellation, and time in Eilat. Flight schedules are not always logistics we can be flexible with, we do use an agent to schedule this on an availability basis especially if it is a day before the flight down .,. And having to get a place on the evening flight back. Regarding the evening 20:00 hr scheduled to return last flight. It does normally suit the return of tours from Petra, even though this particular service has only been recently resumed since not being scheduled since Coivd for over 20 months! Arava Border closing times were changed The matters you have raised require a much more in-depth answer than I can provide on this platform. You have written a very detailed review that you have been in contact with Rozanne. Hopefully, this has been rectified to the best of our ability, as am sure you know flights are never ever refunded, and am sure you were aware of this. (especially as you did utilize them) Had you told your hotel reception you were leaving at an earlier hour they would have been amenable to packing a box for you. However, this would need to be your initiative! We do eat at arranged restaurants as we cannot really let group travelers wander off on their own, It is a downside but when travelers go astray and delay the schedule it is far more problematic for the whole group. One is not forced to eat at the restaurant. Thanks for the recommendation that our guides and day tour itineraries were up to standard. Apologize once again for the unpleasantness caused you with the Petra tour cancellation.

Dear A3430YEnicholasb, We are most pleased to learn about your positive experience with Itamar and Dan. They're certainly among our top guides. Different guides have different guiding styles, and it's understandable that you'll find one style better than another. About the discount - please contact the office and explain the situation and we will take care of you.

Thanks for this feedback on our operations system. It is not often we hear that the guide was too talkative. Regarding cancellation of the tour to Petra - there are still some major problems at the border for group crossings. refund procedures take time. They are forwarded to the accounts department and only then processed to credit card companies. You will receive it. Apologize for any rudeness you sensed over the phone. This should not be the manner at all. Will refresh this for sure! Keep track of your account and keep in touch with our office.

Thanka for sharing you were satisfied with the day tours you enjoyed.Glad we could accomodate the change you required due to your ankle incident.

Dear Steve and Heather, Bein harim tourism sincerely appreciates your complimentary feedback on the 5 day package you enjoyed espercially with Yuval.It is clear you came away having seen our beautiful country's key locations ,what it has to offer, via the very enlightening and passionate approach provided by Yuval and other guides . We are most pleased that you have been so fortunate to experience this and cherish it always .Be well and thanks again.

Thanks Carol SO much for this favorable, vote of confidence in our services and for our professional team of guides who guided you throughout the tours taken, providing interesting and informative commentary and with skilled tour management. It is clear you came away with a highly memorable and enlightening tour package experience travelling with us We are so happy to read about your satisfaction and appreciate such a sincere recommendation of our services very much. Fantastic that the good hotel upgrade you reserved and your satisfaction thereof.

Thanks so much for this brief but sincere gratification for the services rendered by Bei Harim tourism for your 5 day tour package. Daily we strive with much effort that all our service givers perform to high standard of service. So we are always appreciative when travelers share this on this platform for others to see.