I book two trips. One trip to Nakuru was cancel at the last minute, until now I ha not yet my money back. Second trip to to to National part, I was wait for two hours but i did not see the tour guide come to pick me up. I sent email and called many times, after one 14 hours, the company called me to told me that the guide come the hotel and did not see me, they had my email and my phone but they did not contact me, they did not gave the information and the phone number of the tour guide. the company tried to fix the mistake and gave me the other tour for the next days, this was ok. What you should improve here is contact with the customer before the tour and the phone number of the guide. someone should pick -up the phone. If something happened, they should emailed or send messages to customer