陆巡三日马拉穿越

Name: 陆巡三日马拉穿越
Brand: Wildebeest Safaris
SKU: 19869302
Rating: 1.0 (2 reviews)

供应商/业主为：Wildebeest Safaris

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1.0

2 条点评

极佳

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非常好

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一般

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很糟糕

2

Anna

2 条分享

One Year Later and Still No Refund

2020年8月

We had wired 100% of the funds in October 2019 for a group tour planned in August 2020 for 12 people. We cancelled our trip in March 2020 due to COVID-19. We have been requesting a refund throughout the entire 2020 without success. According to their website, "Cancellations 90 days or more prior to departure will receive full refund minus the $350 per person administrative fee." We paid a large sum of money for a service that we did not receive. They are not a trustworthy company and you will be scammed. Save yourself from the headache. The U.S. Embassy, Tourism Regulatory Authority, and now a lawyer are now all involved. If you've also faced a scam, file a complaint to the Tourism Regulatory Authority website.

撰写日期：2021年4月3日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Clevanne J

2 条分享

THEY ARE SCAMMERS!

2020年2月

While I would have loved to leave a positive review after my 3 day stay at Masai Mara, I cannot and will not support or endorse a booking with this company after my experience being scammed at the end of the stay. The group of young women (a total of 5 of us) booked our 3 day tour with Masai Mara since Oct 2019, paying nearly $600 USD that included all lodging accommodations, game adventures, meals and travel to and from our hotel. Not included was the gracious tip we provided to our server, driver and individuals who aided with our luggage during the course of our stay. On the first evening of our stay (Wednesday 2/2/2020)we were told by our driver Dennis (not the owner of the company)t that there was an "issue" with processing our tickets that served as entrance to and from the safari. This issue in no way had anything to do with us of course because we had paid all fees months in advance but clearly this company operates at a deficit and did not have enough revenue to pay for entrance fees that should have been taken care of months before. The issue would now require that each of us pay $140 USD (a total of $700) that would be refunded back to us. Given that none of us had $140 USD in cash, we asked if it would be possible to pay by card to which they responded yes. From this moment it was clear that none of us had enough cash to pay for the park entrance fees that should have already been handled so I would assume if this was a priority they would be diligent about making sure they recieved the payment as soon as possible. The following day (Thursday 2/13/2020), which apparently so happened to be the last day we could pay by card, we never heard anything from Dennis or who we now know as the business owner, Noah Kuti, about this matter. Now we get to our final day (Friday 2/14/2020)...after breakfast we did a brief tour through the safari and began making our way to Naroibi since it was a 6 hour drive away. Roughly an hour later at our first stop (for souvenirs - this is included in the cost), Dennis brings up the payment matter to one of us who had remained in the vehicle during the stop. At this time he stresses that it cannot be paid by card anymore and that we would have to take out cash at an atm or else we would not be able to get back to Nairobi. This was absolutely unacceptable, disgusting, unprofessional and rude. To assume that because we were american we had $700 amongst the 5 us easily laying around to make up for the companys mistake still to this day completely irritates my core. To make a long story short, Dennis ends up bringing us to an atm where one of us is successfully able to withdraw the money after a handful of attempts. Dennis then wires the money to Noah who is able to process the entrance fees. During this time Dennis passes Noah the phones who tells us that he will meet us our hotel at 6:30pm that evening to give us back that full amount in addition to the bank fees we accrued (an additional 40 USD). Please note: We are scheduled to leave nairobi on a 7am flight the following morning and we would make it to our hotel a little before 5pm on that Friday. Now that the payment is made, Dennis drives us to our hotel and provides us with both his and Noahs contact information before leaving. 6:30pm arrives and nothing. At 7:10pm we decide to give Noah a call who tells us that he is at the bank and will be there by 8pm. A little after 8pm while we are eating dinner Noah calls and gives us an excuse about not being able to retrieve money from the bank location he was in. He asks for the account number that we withdrew the money from which we quickly denied as we are told by our banks here in the states to never provide that information. We have since tried to follow up with him (Noah) via email to which the two emails he have responded back have been short and to the effect of "we are working on your issue", despite us providing multiple options for him to send the money to us (cashapp, paypal, venmo etc.). It has now been over two weeks and we are still short over $740 as a group for a 3 day safari trip that we paid nearly $3,200 for (including tips). We have now taken this to our banks to report this company as spam and intend to take every single measure to ensure this never happens to anyone again! While we enjoyed seeing the animals this experience was absolutely despicable and a disgrace - my goal is to see that Wildebeest Safaris goes out of business so that company's with integrity can thrive.

撰写日期：2020年3月3日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。