Dear Friend, thank you for your feedback Regarding your airport transfer, we did find out your flight information ,and our driver was waiting for you at the airport. You only try to add the tour operator by WeChat once arrive at the airport, however, we are not able to check WeChat every minute. When we find your request, we immediately approved your request, we WeChat you and called you, you already on the way back to your hotel on your own. Once make booking, we have send you a massage and offered all airport pick up notes, it says clearly: If you don't see your name sign, please call us at 13522069857, you can find information desk to help you to call". You do have internet access, and you do know our phone number, why don't you call us before leave the airport? Our driver was waiting for you for about 2 hours after your flight landed. We are sorry what happened to you when take taxi, however we did offered the services.