Good morning dear, what you pretend here is not correct, all the information was sent to you at 22:00 hours and this was already previously coordinated with you, now pretend to cancel the reservation at the last minute, ie at the time of pick up, it is not possible, since all tickets are issued, and each of them, the train is refundable within 48 hours subject to variation according to the railway operator, the entrance to Machu Picchu is not refundable and does not allow change of date and passenger name data, you can not indicate that everything is stressful, when the information was sent to you in a timely manner, and before that you were writing to ask for the exact location of your accommodation, are you aware that 2 of your friends went to the excursion without any problem. now you are aware that your departure was for 4:00 am but we modified it to 5:00 am, and that the return was for 23:00 pm but we modified it to 5:00 am: 00 hours but this we modified it so that you can return 1 hour earlier, unfortunately the last minute reservations to us as an agency does not allow us to change return schedules, but advance reservations if we always see the best alternative for the customer, and if there is a better time or better train available without hesitation we do it, because what we seek is that you enjoy the trip and the attractions that Cusco has, as well as a tourist train ride or a scenic train. .. things should be fair and not exaggerated, and we can not take advantage of the customer condition to seek retribution when you canceled the service at the time of pick up because it was supposedly wrong, we do not own the train or Machu Picchu, and we are subject to the rules they establish, as far as they allow us we do our best to make refunds, We also appreciate the opinion and qualifacion although it is not fair because it is far from the facts and events, and seek to harm a company is not the right thing to do as I indicated when you threatened me with this by chat.

Es verdad no importa cuantas veces uno vuelva visitar MAchu Picchu siempre tendra ganas de volver.. lo esperamos

Muchas gracias estimada Leidy, fue un gusto haberlo atendido, que su satisfacion es nuestra felicidad

Muchas gracias estimada Fernanda, nos sentimos contentos en haber cumplido sus espectativas, su opinion es muy importante para nosotros.