Dear Friends, !!! It is obvious that this person is doing everything possible to affect our business by leaving an unfair comment and trying to take advantage of the situation, but what she does not think is that it affects the people who work for the company. I do apologize that we don´t think the same like her. I already told her that if you make the reservation with a third party or a different website, you always pay a high additional extra fee, if you are an experienced traveler and you want to save money you have to make a better re-search. If you pay more to others to book us, it is your decision not ours. I also told her, if you were sick and couldn't do the tour, we recommend cancelling the trip and ask for a refund, but not a month in a half later. GOD BLESS YOU!!!! BTW we are Latinos, and we love working with Afro-Americans, Caribbeans, Jamaicans, Africans, Asians, Europeans, Americans, LGTBI and others. We don't concern about the color of your skin, gender, or race, we believe in a good experience. If you think that because the color of your skin, we did not give you credit, you are wrong, in the tourism industry you always pay before the service, not after you go home, (the guide needs to report everything at the end of the day). Thanks so much for this experience, we are leaning that always we will find people that complain about everything.