Hello Milena, We are sorry that you did not have the experience you were looking for, this time the tour was cancelled due to the fact that between all the operators we did not reach the minimum number of passengers, so the tour was cancelled. Our mission is always to take care of the welfare of our passengers and that they can meet their expectations of travel but there may be cases like this in which it is out of our hands to confirm the tour and that is why we proceeded with the full refund. Once again sorry for the inconvenience and we wish you the best in your trip.