Your ride was late and we are truly sorry about that and I will try and explain what happened. You had signed up for a "shared ride" and the clients that were to be picked up ahead of you were not ready and the driver opted to wait for them causing a delay in picking you up. You called at 8:05 to notify us that the driver was not there so we contacted the driver and he said he would be there in 5 minutes, which he was. You can see by our many 5 star reviews that this just doesn't happen with us. Spring Break crowds have caused delays and everything has been taking more time due to that. Thanks to your review we will make adjustments during Spring Break to start a little earlier and allow more time for our pick ups. On the up-side, you gave the tour 4 stars and we really appreciate that as this is one of our most popular tours and our travelers always enjoy seeing the animals in their natural habitat. Thank you very much for the review and the feedback as that is the best way for us to get information directly from our clients. We hope that you will opt for some of our other tours and learn about our "Pura Vida" lifestyle. Thank you again and warm regards.