圣何塞游览
从圣何塞到拉福图纳德阿雷纳尔的私人交通
4.5

从圣何塞到拉福图纳德阿雷纳尔的私人交通

供应商/业主为:Faro Travel Costa Rica
相关信息
每个团体
US$240.00
起(团体规模上限:6
低价保证

年龄 0-99
用时: 3 小时
开始时间: 查看供应情况
电子门票
现场指南:英语, 西班牙语
更多


  • 乘坐有空调的小型货车运输
  • 酒店接送服务
  • 司机
  • 税费
  • 水壶
  • 配有 WiFi
  • 私人交通
未包含内容
  • 小费


出发地点:提供多个接送地点。
    接送服务详情
    • 由于当地交通状况,时间可能会发生变化。 •此价格适用于1至6名乘客 •如需其他乘客,请与我们联系 请联系我们以表明以下要点: •请告诉我们酒店皮卡的名称。 •请告知我们目的地的酒店或地点的名称。 •对于机场接机,您告诉我们航空公司,航班号和到达时间非常重要。 请提供运输时间
    提供机场接送服务
    结账时,您可以从包含的机场列表中进行选择。
    • Juan Santamaria Intl Airport, San Jose Costa Rica
    其他接送选项
    结账时,您可以从包含的接送点列表中进行选择。
    • San José Province, San José, Costa Rica
    • Alajuela Province, Alajuela, Costa Rica
    返程:此活动将在会面地点结束。

      • 不提供无障碍通道
      • 提供婴儿座椅
      如果您对无障碍设施有疑问,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:139151P5

      • 您将在预订时收到确认信息
      • 儿童必须由成人陪同
      • 可由多语种驾驶员操作
      • 大部分旅行者都可以参加
      • 此价格适用于1至6名乘客(对于额外的乘客,请与我们联系)。
      • 请告诉我们取件和送货地点的名称。
      • 对于机场接机,您告诉我们航空公司,航班号和到达时间非常重要。
      • 此项体验需要天气状况良好。 如果行程由于恶劣天气而取消,您可选择改期或全额退款
      • 这是一项私人游览/活动。 只有您的团队能够参加

      • 一经售出,恕不退换,如果取消将收取 100% 的手续费。

      如果您对此游览有疑问或需要协助预订,我们很乐意提供帮助。 只需致电下方的号码,并引用产品代码:139151P5

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      4.5
      4.5 分,共 5 分4 条点评
      极佳
      3
      非常好
      0
      一般
      0
      较差
      1
      很糟糕
      0

      jnash6
      英国格拉斯哥2 条分享
      5.0 分,共 5 分
      2023年6月 • 好友
      Excellent! Transfer was arranged at short notice, and was safe, secure and good price. We are delighted with the fantastic service, and responsiveness and reliability of the company. We will be using this company for the rest of our trip
      撰写日期:2023年6月7日
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Dear jnash6, Thank you for your wonderful review! We're thrilled to hear that we were able to accommodate your transfer request at short notice and provide you with a safe, secure, and reasonably priced service. It brings us great joy to know that you are delighted with our fantastic service and appreciate our company's responsiveness and reliability. We're honored that you have chosen to continue using our services for the rest of your trip. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again for your kind words and for entrusting us with your transportation needs! Justin, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040
      撰写日期:2023年6月9日
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

      Martha L
      卡罗莱纳州罗利11 条分享
      2.0 分,共 5 分
      First things first…our driver for this trip was outstanding and this review is not a reflection on him. The review is about advertising and charging what you think is a great deal only to be charged more because what other choice do you have when in another country without transportation? When researching transportation to Arenal it was important to find a price that would include departure and return. The description in this ad stated I would be picked up and returned to the original destination. So I went ahead and purchased the ticket and entered the date of pick up and hotel destination and the return date information. But when I received the voucher it only provided the pick up date information. But since the ad clearly stated pickup and drop off was included I was not concerned. I messaged the company through TripAdvisor to change the hotel destination, which had changed to La Mansion Inn Arenal. This change was confirmed by the company. The company continued to communicate with me through WhatsApp which seems to be common and in hindsight in the future will keep communication on TripAdvisor. I also messaged the company regarding the pickup date but received no response. On the day of pick up I was informed that because the hotel they were taking me to was farther than where they would normally travel I would have to pay an additional $100 outside of the TripAdvisor platform. Needless to say I was livid and why was this not stated at the time of the hotel change? Had I known this I would have had enough time to cancel the reservation. Their response, honest mistake. After a compromise we settled on $50. Fast forward to the day before our return date because I had not heard from the company. I messaged them to coordinate a time and I was told there was no reservation. Keep in mind I’m communicating with the same person from just a few days ago. I gave them my reservation number. The same reservation which I had asked about confirming my return pickup when I had reserved the trip but never received a response. They were very friendly and respectful and more than willing to come pick us up but I would have to pay another fee ($300). No thank you…lesson learned. I brought up the way the advertisement was listed on TripAdvisor and they said that was out of their control as TripAdvisor had written it and I would have to take it up with them. I reached out to TripAdvisor and their response was regardless of how it read, I had only received a voucher for one date and not two dates. Wait, what? Shame on you TripAdvisor…I’ve always held you to such a high standard. And if this were really TripAdvisor’s position why has the language of the ad now been corrected? I refuse to be taken advantage of and there’s no telling how many travelers have been caught in what I consider a shakedown. Fortunately Costa Rica has a pretty awesome public transportation system and for $20 we rode the bus to Alajuela in 4 hours which was loads of fun and brought back lots of childhood memories. We realized from this trip when traveling to Arenal/Nuevo Arenal from the Central Valley a car rental is the way to go because the price point for taxis/Uber/private transportation is not ideal.
      撰写日期:2023年2月7日
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Dear Martha Lobo, Thank you for taking the time to share your feedback with us. We are sorry to hear that your expectations were not exceeded which is always our seal of satisfaction, and all due to what could've been a misunderstanding. We understand that you were dissatisfied with the extra fee charged for the change in your drop-off location. However, We would like to clarify a few points to provide a more accurate representation of the situation. Firstly, It's important for customers to carefully review their booking confirmation and communicate any changes or requests in advance to avoid misunderstandings and additional fees. We completely understand last-minute modifications and we are always happy to help, however, we also expect you to understand that your modification changed the route to a completely much further new location, which also means a different price. I would like to clarify that you only booked a one-way transfer from San Jose Airport (which you also modified at the last minute to an Airbnb) to La Fortuna de Arenal, and not a roundtrip as you have claimed in your review. This was clearly stated on the confirmation you received after making your booking, and also on the TripAdvisor website advertisement before making the reservation. Additionally, you did not provide us with any drop-off hotel information until the last minute, which made it challenging for us to plan ahead or be prepared for your pick-up and drop-off accordingly. Moreover, when you did finally provide us with the hotel information, we realized that it was located in a different area than the one you had initially booked (many kilometers further). As a family business, we always strive to provide the best-personalized service possible to our customers, and we pride ourselves and believe that we were as flexible as possible in accommodating all of your last-minute modifications. We even negotiated with you and gave you the lowest extra fee we could for driving the additional distance to get you there. We would also like to highlight that private transport is the easiest and the most popular way to go, being a flexible and convenient option for those who want to sit back and relax while traveling, and it can be scheduled anytime from any airport, hotel, private home, or identifiable landmark in Costa Rica (rates vary depending on the route or distance), but it may not be ideal for everyone, especially those on a tight budget. As you suggested, public transportation or renting a car may be better options in some cases. It is perfect for those who want to travel comfortably and safely with their group, without having to worry about driving or navigating unfamiliar roads. We can even provide options for scenic adventures to attractions along the way such as a short hike in a national park, a visit to a coffee plantation, shopping in a traditional Costa Rican town, or admiring a waterfall. Once again, We appreciate your feedback and hope that this information clarifies any confusion that may have arisen. We also hope that you can understand the situation from our perspective and hope to have the opportunity to serve you again in the future. Please feel free to contact us if you have any further concerns or questions. Pura Vida! Andrés, owner Team Faro Travel WhatsApp and Telegram: +506 8578-4040
      撰写日期:2023年3月30日
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

      Chris S
      哥伦比亚波哥大14 条分享
      5.0 分,共 5 分
      2022年7月 • 好友
      We used Faro Travel for 3 private transports of our 7 person group. They are very professional and easy to communicate with (use What's App if you can). They are not stuck to exact tours and can arrange anything you need. We used them for jungle tours as well as transportation. Over the days we have met many of the family and found them all delightful.
      撰写日期:2022年7月24日
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Dear Chris S, We appreciate immensely your confidence in our family-owned and operated business to arrange your tours, activities, and transportation! Our goal is primarily to provide services that exceed your expectations with distinctive, personalized, and stress-free vacation planning. As you note, being a family-owned and operated company ensures that every little detail is meticulously cared and looked for, and adds a lot of charm and character to the service provided as well. You can feel how much love is given to the company and to its management, allowing for a great atmosphere all throughout. This also easily makes you feel like part of our wonderful, tight family. A big part though is the energy that our clients bring. People like you make our job so much easier and more enjoyable. It is wonderful that you didn't have to put in all the work that involves doing tons of research. That is why we are here so you can just enjoy your time without any sort of inconveniences, always being safe, and keeping a prompt and clear communication. My family is looking forward to welcoming you back in the near future and hopefully, we can plan another unforgettable holiday for you and your family. All the best to you and the others! Pura Vida! Darla, owner Team Faro Travel WhatsApp and Telegram: +506 8578-4040
      撰写日期:2022年7月31日
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

      5.0 分,共 5 分
      2021年9月 • 商务型
      We took more private transports in our trip. First we stayed one night in San Jose, after that took us the driver to Arenal area where we stayed for 2 nights. From Arenal they drove us to Rincon de la Vieja and after 2 days to Samara beach. We stayed 3 days on Samara beach and returned from there to the airport. Our driver Greivin was very helpful and respectful, he gave us really good tips where we can eat locally. We had nice conversations and learned about costarican culture, music, countryside, social system. I heartly recommend Faro travel service, thanks a lot.
      撰写日期:2021年9月15日
      此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
      Dear Eva, Thank you for taking the time to write such a wonderful review of our services and kind words! Thanks for choosing Faro Travel Costa Rica to help you get around during your vacation. We are thrilled to read that you enjoyed all the transports provided and all thanks to our great team, who was with you every step of your vacation. From our Travel Specialists, who truly listen to our guests and plan their personalized vacations based on what they are looking to see and do in Costa Rica, to our Operations Staff communicating with you every day and assisting you from the moment you arrive, and of course, our drivers and guides who are always happy to share their knowledge and make even the transfers a fun portion of the trip. You described Greivin to perfection! He is like a mind reader, always caring for his guests as if they were friends, being so knowledgeable about Costa Rica and with many years of experience we are not surprised you had such a wonderful time. He is a gem! We look forward to welcoming you to Costa Rica again! Pura Vida! Darla, owner Team Faro Travel WhatsApp: +506 8578-4040
      撰写日期:2021年9月23日
      此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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