Thank you for your feedback! Teo is an amazing guide with years of experience running our tours. We're truly happy to read you had a great experience. Besos from Buenos Aires! Cecilia

Thank you for your feedback. We're a small team and when one of our guides became unavailable and could not be replaced we tried our best to accommodate everyone on all our other available dates, messaging them in advance to try and reschedule or to issue a refund. I believe we were unable to reach you, as it happens if people are on holiday and away from their phone or emails. I can assure you we were sincerely disappointed to have to cancel the tour so close to the date. We did receive an email from the 3rd person on your booking which had shown up the day prior to the tour date so we were puzzled. I guess it could also be a miscommunication as your booking on Tripadvisor was done for Friday, and we did receive an email from the meeting point on Thursday. Our reputation over the last decade has been built solely on the high quality experiences that we offer and we take pride in being a highlight of so many people's time here in this amazing city.  We are sincerely disappointed as we see that you didn't get to experience the best that we have to offer.  Although it's not possible to make up for your unsatisfactory experience, we have issued a full refund. Best wishes, Cecilia

Thank you for your thoughtful feedback! We really appreciate you taking the time to leave us your commentary and are happy you had an enjoyable experience with us. Best wishes and happy travels!

Thank you for your feedback, we are disappointed to hear that our tour didn't live up to your expectations. Our tour routes are planned very carefully in order to include the most impressive murals while keeping travel time, whether walking or by bus, to less than 5 minutes between different areas visited. Our Street Art Origins Tour covers four neighborhoods which are in very close proximity: Colegiales, Palermo Hollywood, Villa Crespo and Palermo Soho. Over the course of the tour we see about 20 different murals, as well as areas that for the quantity of art present are like open air galleries where we can take in many works at once. We include a visit to UNION Gallery, which is one of the only art galleries dedicated to urban art in the country. Here participants learn about artists' production off the streets, check out their latest creations, visit the atelier of our artist in residence and also enjoy refreshments and have access to a restroom. Our unique collection ranges from small prints and limited edition works all the way up to large format original canvases with price points from USD10 - USD3,000. The day of your tour, there had been some maintenance in the main room and for the group's security, we delayed entrance a couple of minutes until the space was safe to walk into. We began working with local artists in 2009, and since then have directly contributed to the scene and its individual artists through street art tours, artwork sales and commissions, mural productions, workshops, local and international exhibitions, and an award-winning documentary film. It is always our highest priority to ensure that our customers leave feeling happy with the experience we've offered them, if you send us a mail to info@graffitimundo.com we can proceed regarding refund options.

Hola Burt, Please accept our sincere apologies, we are truly disappointed to find out you received the wrong meeting point address for your tour. We're looking into this now with the booking platform to find out what went wrong and make sure that this never happens again. In the meantime, we have issued you a full refund for payment. We're a small project and ours is a labour of love, each experience means a lot to our project. Please see your emails for a special offer, we would be grateful for the opportunity to make it up to you. It is always our highest priority to ensure that our customers have had a great experience, and we're very sorry for your disappointment.    Sincerely, Cecilia