Thank you for the shoutout. I must confess I've never been described that way before. :)

Roland, it seems you booked with Viator's book now and pay later feature. Your reservation may have been canceled in Viator when the payment failed, so you weren't on our manifest. We canceled all flights early this week due to the weather and contacted all our guests. It has been very windy and raining. No one has been flying and there is still flooding on the ground. We are a small family business and I personally answer and return all calls, so I can't reconcile your last comment. There was one voicemail that called us profane names in Spanish. I didn't bother to return that call. Maybe that was you? Sorry if you feel your birthday was ruined but it would have been far worse if you had attempted to fly this week due to the weather.

Thank you for your review. Your flight did not live up to our standards on several fronts. We've already issued a refund as requested. We hired a very experienced pilot to help out with the Holiday weekend rush and were surprised and disappointed with his demeanor. We are addressing the matter internally. I hope you will come back in the future so we can improve your impression of us.

Thank you.

Thank you for your kind words!

This review is unfortunate but it is akin to booking a non-refundable airline ticket for the wrong day and then calling the airline after you missed your flight (even though you received confirmations and reminders) and telling the airline they should reschedule you for free. The customer booked a discounted fare online, in advance, and received and read their email confirmation and reminders. (Our system tracks when they click on the link.) The customer failed to show up for their ride on the scheduled date and only realized their error when our pilot called them that morning wondering if they were running late. Typically, when a customer fails to show up for a ride and does not give advance notice, the fare is forfeit and no considerations are offered. Our industry suffers from being both high cost and severely capacity constrained. . However, instead of losing her money entirely, we offered to reschedule the guests with a rebooking fee to cover the hard costs we endured due to their missed flight. The guest cites $200 to make the rebooking fee seem usurious. The rebooking fee included multiple guests and was nominal. Moreover, the fee was less than the difference between our regular fare and their original discounted purchase. I presume the customer has lost her credit card dispute and resorted to writing a bad review. Pro tip: When you book online, read your confirmation emails and reminders and make sure the information is correct. We can do magic before the scheduled event, but our hands are tied when it is after.

Thank you for your kind words!

Thank you!!

You are amazing