Hi Samuel. Thank you for sharing your feedback. I am so happy that you enjoyed your visit to Universal Studios Florida, and that you got to enjoy our entertainment offerings. Make sure you visit the Transformers during your next visit, they're so cool! I hope we will see you again soon. - Victoria

Hi Ravi. Thank you for your review. I am sorry to hear that your visit to Universal Studios Florida did not meet your expectations. It is never our intention to disappoint our Guests, and we strive to provide thrilling entertainment, so I apologize if your visit did not reflect these values. Additionally, our Team Members are trained to assist our Guests in a professional and courteous manner, and I sincerely apologize for any inconsistency you may have experienced. Please be assured that your feedback has been formally documented and will be reviewed by the proper leadership teams. We would like to hear more from you. At your convenience, please contact our Guest Services Team at 407-224-4233, or GuestServices@universalorlando.com, and provide your username. Thank you for your time, and I hope you will consider visiting us again. - Victoria

Hi Gaelle. Thank you for your review. I am so happy to hear that you enjoyed your visit to Universal Studios Florida, and that you were able to utilize Universal Express. Aren't our attractions just so immersive? Make sure you check out Revenge of the Mummy during your next visit, it is one of my favorites! I hope we will see you again soon. - Victoria

Hello, I'm sorry to hear of the experience you described regarding any attraction downtimes you may have experienced. We have sophisticated attractions, which feature state-of-the-art, one-of-a-kind technology; this occasionally results in ride downtimes, which cannot always be diagnosed and repaired immediately. In those rare instances, we devote all of our resources to restoring affected attractions to operational status as soon as safely possible. We sincerely apologize for any inconvenience this may have caused. I will ensure your feedback is formally documented and shared with the proper leadership teams. I am happy to see you were able to have such a brilliant time regardless! I hope you had the chance to experience on of my personal favorite attractions, The Bourne Stuntacular, during your visit. Thank you for taking the time to share your experience. We hope you choose to visit us again soon! -Carlos

Hi there, Thank you for this review! I'm happy to see that, overall, your family enjoyed their visit, as well as that our resort shuttles and the Virtual Line system helped you make the most of your time with us. Hopefully, you were able to visit Krakatau Aqua Coaster, as it's one of my favorites! That said, I do apologize if some aspects of your visit were not what you'd hoped, and I'll be sure this feedback is documented and passed along. Thank you again for reaching out, and we sincerely hope to see you again soon! -Samantha

Hey Dianne, Thank you so much for this 5 star review! I love seeing how much you enjoyed your visit to our parks, and hope you got to experience one of my favorite shows, Universal Orlando's Horror Mark Up Show. I hope we can welcome you back for another adventure soon! -Chrisy

Hi Wynn. Thank you for your review. I am thrilled to hear that you enjoyed your visit to Universal Studios Florida. Aren't our attractions just amazing? I love the details throughout the queues. I am sorry to hear of any disappointment regarding attraction wait times, and please be assured that your feedback has been formally documented and will be reviewed by the proper leadership teams. I hope you will check out E.T. Adventure during your next visit, it is my favorite! Thank you again, and please come see us again soon. - Victoria

Hi Joe, I'm sorry to hear about your disappointment with our Express Pass pricing. Our Express Pass options are designed to give our Guests an enhanced theme park experience for an additional charge, and a limited number of passes are sold in order to minimize the wait time in the express queues. Due to high demand, pricing has been determined to ensure that a sufficient supply is available for advance purchase and at our front gate. I apologize for any inconvenience this may have caused you. Please be assured that your feedback will be documented and shared with the proper management teams for internal review. If you would like to discuss this further, I encourage you to speak with our Guest Services Team at 407-224-4233 or guestservices@universalorlando.com. Please make sure to provide your review username for reference. Thank you for taking the time to share your review. We look forward to speaking with you soon. -Katie

Hi there, Thank you for sharing your feedback with us. I am disappointed to hear your visit to Universal Studios Florida did not meet your expectations, and I will be sure to share your comments regarding Universal Express pricing with the appropriate leadership teams. If you would like to discuss your visit further, please contact our Guest Services Department at 407-224-4233 or via email at GuestServices@universalorlando.com and reference your review username. We hope that we will be able to welcome you back again soon. - Emily

Hi there. Thank you for your review. I am so happy to hear that you enjoyed your visit to Universal's Volcano Bay, and that you found TapuTapu to be so beneficial and helpful. Isn't the Jerk Shrimp Mac & Cheese just delicious? Make sure you try the Island BBQ Chicken Pizza during your next visit, it is my favorite! I would love to pass your feedback along to Ashley's leadership Team if you could please reach out with where this Team Member assisted you to our Guest Services Team at 407-224-4233, or GuestServices@universalorlando.com, and provide your username. Thank you again, and I hope we will see you soon! - Victoria