Van Ft Lauderdale机场或酒店至迈阿密港或酒店
1
Van Ft Lauderdale机场或酒店至迈阿密港或酒店
供应商/业主为：Miami Luxury Shuttle
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相关信息
低价保证立即预订，稍后支付免费取消
年龄 0-120
用时： 45分钟
开始时间： 查看供应情况
电子门票
现场指南：英语, 西班牙语
更多
- 单程旅行
- 每人1个大袋和1个随身携带物品。额外行李需额外收费。
未包含内容- 不包括见面会
- 小费不包括在内
- 出发地点：提供多个接送地点。接送服务详情
- 如果您无法对列表中的酒店进行罚款，请在特殊要求中注明
提供酒店接送服务结账时，您可以从包含的酒店列表中进行选择。提供机场接送服务结账时，您可以从包含的机场列表中进行选择。- Fort Lauderdale-Hollywood International Airport, 100 Terminal Drive, Fort Lauderdale, FL 33315
提供港口接送服务结账时，您可以从包含的港口列表中进行选择。- Port Everglades, 1850 Eller Dr, Fort Lauderdale, FL 33316, USA
返程：此活动将在会面地点结束。 - 提供婴儿座椅
- 允许携带服务型动物
- 不提供无障碍通道
如果您对无障碍设施有疑问，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：131505P14- 您将在预订时收到确认信息
- 大部分旅行者都可以参加
- 这是一项私人游览/活动。 只有您的团队能够参加
- 要获得全额退款，请至少在体验开始日期前 24 小时取消。
- 迈阿密机场或酒店至迈阿密港的接送服务使用什么类型的车辆？
- 此接送服务通常使用舒适的 Executive Ford 高顶运输货车。最多可容纳 14 位客人，并有充足的空间存放行李。如果您的团体人数较少（最多 7 人），您可以乘坐 Executive Limo SUV 旅行。已于 2024年1月回答
- 迈阿密机场或酒店至迈阿密港的接送服务中我们可以携带多少行李？
- 面包车最多可容纳 20 件行李（SUV 最多可容纳 6 件行李）。如果您计划携带任何超大行李或物品，请务必在“特殊要求”框中列出其尺寸，网址为：查看。已于 2024年1月回答
- 旅行当日是否需要支付任何额外费用？
- 所有费用均包含在预付费用中，但可选的司机小费除外。已于 2024年1月回答
- 如果我的航班提前或晚点到达，会发生什么情况？
- 预订时，请务必提供完整的航班信息。这样，您的司机就可以跟踪您的航班并根据需要调整时间表，以便根据您实际抵达迈阿密机场的时间来安排接机。已于 2024年1月回答
旅行社对客户的问题作了如下回答。- 如果您对此游览有疑问或需要协助预订，我们很乐意提供帮助。 只需致电下方的号码，并引用产品代码：131505P14
低至
US$280.00
每个团体（最多 14 人）
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1
Marty
2 条分享
2021年12月
I deliberately chose Viator/Miami Luxury Shuttle based on Facebook cruise groups recommendations. I wanted a private shuttle for my wife and another couple we travel with. My wife has severe asthma and has trouble standing for long periods of time.
We booked through Viator who contracted Miami Luxury Shuttle. I sent 2 messages to Miami Luxury Shuttle prior to our trip explaining that we had requested an 8am pick up so we could get to the Miami cruise port prior to 9am. The responses I received were very vague. Apparently Viator has contracted Miami Luxury Shuttle for its shuttle service. If I knew this prior, I would have booked elsewhere.
On the day of our shuttle (Dec 26), we were waiting outside for our shuttle. At 8:05, no one had arrived so I made a courtesy call to Miami Luxury Shuttle 1-786-624-9482. A woman answered . I asked about our shuttle. She quickly responds that we booked it for 9am not 8am. I asked her to review my messages again - then she rudely says "Oh I see that now, let me check on the driver" She calls back and says he is 10 minutes away. I said Ok. Then 15 minutes later (@ 8:20am), the driver texted me and said he was 15 minutes away. I was not happy. It is now almost 8:30 and he was not arriving until 845am. I called the number for the shuttle again. Several times, someone answered the phone then immediately hung up without saying anything. Finally, the same woman answered the phone. I explained that the driver texted that he was not to arrive for another 15 minutes. She started screaming at me on the phone that the driver had been trying to call me. She said he had called me 15 times . As I was trying to explain to her that he only texted once and never called. She then said " If you want a ride to the cruise port, you better answer his call" I told her that this was very poor customer service and she hung up on me. I have a screenshot of my phone that shows no calls from the driver.
So the driver arrives @ 840am. He didn't talk at all but wasn't rude. As we get on the freeway, we all notice he has no mask on. I was in the front seat and did not even see a mask laying around anywhere. I have a photo of him without a mask driving us to the port. We all wore masks. The email confirmation stated that we have to wear masks and their drivers will wear masks. After riding in the car for about 15 minutes, there was no point asking him to put on a mask. Why hasn't Viator and Miami Luxury Shuttle mandated this policy or is this optional?
When we returned home from our cruise, my wife tested positive for Covid. We have no idea where she caught the virus but certainly based on the actions of our driver, we can not rule out the shuttle as the source of the infection. By the way, my wife had to postpone a serious surgery due to her positive infection.
I called Viator customer service and talked to Will on 1/5/22 and explained my concerns. He stated that he would escalate my complaint and notify Miami Luxury Shuttle. I received an email on 1/7/22 stating that Viator has reached out to Miami Luxury Shuttle and I would have an answer within 7 days.
On 1/19/22, which is 12 days later, I called Viator customer service and stated that I have not heard back from Viator in regards to my complaint. The rep from Viator stated that she would reach out to Miami Luxury Shuttle again and I would receive a response in 7 days. AGAIN, are you serious? I told her that was unacceptable. Miami Luxury Shuttle has terrible reviews and I doubt they will even respond to Viator
On 1/24/22, I received the following email response from Viator.
“ Miami Luxury Shuttles advised that the driver was delayed due to unforeseen traffic circumstances. Additionally they would like to note that their drivers are tested weekly for covid and due to the nature or the virus , everyone that travels is at an increased risk to be exposed to it.”
Basically, Viator and Miami Luxury Shuttles are stating that regardless of their printed policy on their website, as long they test their drivers weekly – they don’t have to wear a mask. We were all tested 2 days before our trip, yet we wore a mask for our protection and the driver’s.
Too many false claims and zero accountability from Viator and Miami Luxury Shuttles. We will not use them again!
We booked through Viator who contracted Miami Luxury Shuttle. I sent 2 messages to Miami Luxury Shuttle prior to our trip explaining that we had requested an 8am pick up so we could get to the Miami cruise port prior to 9am. The responses I received were very vague. Apparently Viator has contracted Miami Luxury Shuttle for its shuttle service. If I knew this prior, I would have booked elsewhere.
On the day of our shuttle (Dec 26), we were waiting outside for our shuttle. At 8:05, no one had arrived so I made a courtesy call to Miami Luxury Shuttle 1-786-624-9482. A woman answered . I asked about our shuttle. She quickly responds that we booked it for 9am not 8am. I asked her to review my messages again - then she rudely says "Oh I see that now, let me check on the driver" She calls back and says he is 10 minutes away. I said Ok. Then 15 minutes later (@ 8:20am), the driver texted me and said he was 15 minutes away. I was not happy. It is now almost 8:30 and he was not arriving until 845am. I called the number for the shuttle again. Several times, someone answered the phone then immediately hung up without saying anything. Finally, the same woman answered the phone. I explained that the driver texted that he was not to arrive for another 15 minutes. She started screaming at me on the phone that the driver had been trying to call me. She said he had called me 15 times . As I was trying to explain to her that he only texted once and never called. She then said " If you want a ride to the cruise port, you better answer his call" I told her that this was very poor customer service and she hung up on me. I have a screenshot of my phone that shows no calls from the driver.
So the driver arrives @ 840am. He didn't talk at all but wasn't rude. As we get on the freeway, we all notice he has no mask on. I was in the front seat and did not even see a mask laying around anywhere. I have a photo of him without a mask driving us to the port. We all wore masks. The email confirmation stated that we have to wear masks and their drivers will wear masks. After riding in the car for about 15 minutes, there was no point asking him to put on a mask. Why hasn't Viator and Miami Luxury Shuttle mandated this policy or is this optional?
When we returned home from our cruise, my wife tested positive for Covid. We have no idea where she caught the virus but certainly based on the actions of our driver, we can not rule out the shuttle as the source of the infection. By the way, my wife had to postpone a serious surgery due to her positive infection.
I called Viator customer service and talked to Will on 1/5/22 and explained my concerns. He stated that he would escalate my complaint and notify Miami Luxury Shuttle. I received an email on 1/7/22 stating that Viator has reached out to Miami Luxury Shuttle and I would have an answer within 7 days.
On 1/19/22, which is 12 days later, I called Viator customer service and stated that I have not heard back from Viator in regards to my complaint. The rep from Viator stated that she would reach out to Miami Luxury Shuttle again and I would receive a response in 7 days. AGAIN, are you serious? I told her that was unacceptable. Miami Luxury Shuttle has terrible reviews and I doubt they will even respond to Viator
On 1/24/22, I received the following email response from Viator.
“ Miami Luxury Shuttles advised that the driver was delayed due to unforeseen traffic circumstances. Additionally they would like to note that their drivers are tested weekly for covid and due to the nature or the virus , everyone that travels is at an increased risk to be exposed to it.”
Basically, Viator and Miami Luxury Shuttles are stating that regardless of their printed policy on their website, as long they test their drivers weekly – they don’t have to wear a mask. We were all tested 2 days before our trip, yet we wore a mask for our protection and the driver’s.
Too many false claims and zero accountability from Viator and Miami Luxury Shuttles. We will not use them again!
撰写日期：2022年2月3日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
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*即将售罄： 根据过去 30 天的 Viator 预订数据和从供应商处获取的信息，此体验很可能会在 Tripadvisor 旗下品牌 Viator 上售罄。