Thank you for providing this feedback regarding your recent visit to our park. We regret to hear about this experience with our Customer Service team. We are happy to offer our Veterans Promotion at select times throughout the year. We have forwarded this feedback to the appropriate leadership team for their further internal review. Thank you again for taking the time to reach out about this interaction. -CE

Thank you for reaching out about your most recent visit to the park. We certainly apologize for any disappointment regarding your experience with our Customer Service team, and we appreciate the time you have taken to share your feedback. We assure you we have forwarded this feedback to our Customer Service team for their review and internal improvement. Thank you again for providing this feedback. - MM

Nos complace leer acerca de su experiencia con nuestros juegos mecanicos. Nos gustaría asegurarle que su experiencia culinaria no fue representativa de nuestro parque y lamentamos las esperas extensivas. Hemos compartido sus comentarios con el equipo de liderazgo culinario para su revisión y acción apropiada. -IG

Thank you for taking the time to reach out about this experience. We certainly regret to read that this visit did not meet the standards you expected of our park. Please be advised, our website does provide the locations of where our All Day Dining is accepted at. We regret to read you were unable to view this information before this visit. We have forwarded your feedback on to our culinary and operations leadership teams for their further internal review and improvement. Thank you again for reaching out with this feedback. - MM

Vielen Dank für dieses Feedback. Wir bedauern, von dieser Erfahrung zu hören. Bitte beachten Sie, dass alle Details zu unseren ganztägigen Speisen einschließlich der verfügbaren Restaurants auf unserer Website zu finden sind. Unser Ride Accessibility Pass wurde entwickelt, damit Gäste unsere Parks uneingeschränkt nutzen und genießen können unter Berücksichtigung der Sicherheitsanforderungen unserer Fahrgeschäfte und Attraktionen. Das Programm wurde entwickelt basierend auf den Anforderungen des Herstellers und durch Bewertung der körperlichen und geistigen Eigenschaften erforderlich, um jede Fahrt sicher zu fahren und an unseren anderen Attraktionen teilzunehmen. Es ist unsere Politik, jeden zuzulassen unsere Fahrgeschäfte zu fahren und unsere Attraktionen zu genießen, solange sie all diese Anforderungen und solche erfüllen es stellt keine potenzielle Gefahr für den Gast oder andere dar. Wir bedauern zu lesen, dass Sie dieses Programm nicht vollständig nutzen konnten. Wir haben Ihre Kommentare zur weiteren internen Überprüfung und Verbesserung an die entsprechenden Führungsteams weitergeleitet. Nochmals vielen Dank für dieses Feedback. -CE

Thank you for sharing these comments from your visit. We would like to thank you for your continued support as an Annual Pass Holder. We are thrilled that we were able to provide such a fun experience for your family. We take pride in providing some of the most thrilling and unforgettable experiences in Florida! We have shared your comments with our team members to show them what a good job they are doing! -EM

Thank you for taking the time to reach out about this recent visit to our park. Our Preferred Parking is subject to availability as stated at the time of purchase, we are happy to read you were able to resolve this difference in pricing. We strive to create a meaningful and enjoyable experience for all our guests, even on days of higher attendance. This dedication to safety and guest experience can reflect higher than normal wait times on days of increased attendance such as weekends. We regret to read that this impacted your visit. We have forwarded your feedback on to the appropriate leadership teams for their further internal review and improvement. -CL