自然与城市之旅

Name: 自然与城市之旅
Brand: Exploring New Zealand
Price: 57 USD
Availability: InStock
Rating: 3.0 (7 reviews)

供应商/业主为：Exploring New Zealand

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行程

游览起点为
The Flying Whale (Mural)
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1
The Octagon
停留： 10 分钟
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2
Baldwin Street: The Steepest Street in the World
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3
Signal Hill
停留： 15 分钟
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4
Dunedin Botanic Garden
停留： 30 分钟
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5
Dunedin Railway Station
停留： 10 分钟
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6
Toitu Otago Settlers Museum
停留： 30 分钟
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7
Saint Kilda
停留： 5 分钟
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8
St Clair Beach
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9
Mount Cargill Walk
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途经
Orokonui Ecosanctuary
10
Robert Scott Memorial
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3.0

7 条点评

极佳

1

非常好

2

一般

1

较差

2

很糟糕

1

trinamon

澳大利亚悉尼12 条分享

TRAVELLERS BEWARE

2023年1月

Staff put us on the wrong bus, no sticker, didn't have our names checked so we were doing the City and Garden Tour instead of what we booked.

Reading the other reviews since then and I can see I should have been forewarned and booked another operator.

The bus was very dirty and smelled of smoke, the air conditioning didn't work and it was a hot day. Then the driver had a problem with the door and locked himself out of the bus with all the passengers IN the bus.

When I pointed out we were on the wrong tour and wanted to change to the other bus, Andrew put the blame on us. I also spoke to two other drivers who were not at all helpful. We asked to be taken back to the cruise ship at that stage and still had to wait 40 minutes for that to happen. We had wasted the only day we had in Dunedin.

After complaining to Andrew in an email, I was offered a PARTIAL REFUND, which I hoped would be at least half of the cost of our tour but it wasn't. Only 1/3 was refunded, which is why I decided to write this review.

Steer clear of this company if you are cruising into Dunedin!

撰写日期：2023年1月14日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Hello. Thank you for your review. I also wish you had booked another operator. From the start of the tour you kept on complaining that you were on the "wrong bus" and the "wrong tour". No matter how many times I said this wasn't the case you kept on insisting that it was. You were on the tour that you booked and other passengers that booked the same tour as you were on that bus. However you decided to leave the tour early and go back to the ship. Because of this I decided to give you a refund for the portion of the tour that you did not complete and that was the money that you got back. It wasn't half because you completed more than half of the tour that you booked. I hope you are better able to understand what you have booked in the future. Also the bus wasn't dirty, it didn't smell of smoke and the air-conditioning did work. I did have problem with the door that day and that problem is now fixed.

撰写日期：2023年1月31日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Leanne E

新西兰奥克兰3 条分享

Nature & City Tour

A bit if a mix up with the day & a delayed start, but Andrew (tour guide) turned up & showed us around. Andrew was very informative, felt safe on the road & he made the day enjoyable.

撰写日期：2023年1月9日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Thank you for review. Sometimes, perhaps often this season there can be delays and issues here and there. I am glad you had an enjoyable day.

撰写日期：2023年1月31日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Jo C

12 条分享

So disappointing and not up to the name.

This was so disappointing! We were collected from the cruise ship shuttle and dumped in the city. It was Boxing Day so I expected some things to be closed but the tour guide was useless as far as telling us what would be open. He kept saying things like "there is a cafe around the corner but I don't know if it will be open - it is Boxing Day after all". It's your JOB to tell us what's open!! Make a few calls beforehand to be able to give us informed choices. His guided tour of the Botanic Gardens was pathetic, just reading from the info boards on each aviary. He wasn't very friendly either. The 2nd half was equally disappointing. It was just a very long driving tour with one quick photo op. Maybe they weren't ready for the cruise ships arrival but a lot of improvement is needed.

撰写日期：2022年12月30日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Thanks for your review. Public holidays can be a challenge because many of the things that we go to may not be open on those days. Basically on Boxing Day hardly anything will be open. I am not sure who the guide was on your tour. I don't know what you did on the second half of the tour. Sometimes weather conditions can limit where it makes sense to stop but on the Nature and City tour there should normally be at least three stops on that part of the tour.

撰写日期：2023年1月31日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Connector589267

1 条分享

City and scenic tour

2022年12月

Well I would have to say this was one of the most disorganised tours I have ever been on. 2 phone calls later we found door 2 where we were suppose to assemble. Tour finally started - weather in morning came in so no scenic views (not the tour guides fault but no plan B of course) like leaving that part of that part of the tour until later!

Left us in the centre of the city for 30mins twiddling our thumbs for more paying customers.

Then rocked up to the art gallery - whoops closed for Boxing Day!- no checking off course!

Then rocked up to the train museum - whoops closed also! No checking again by tour operators.

Highlight was first church and fresh cherries - then 25 mins for coffee (gulped it down).

Then afternoon tour waited for 2 paying guests who sat on front bus waiting for us where we were behind 20mins later. We backed tracked And saw the same roads 3 times that day!

Wayne was very informative but seemed to drive like a mad man to our next destination. Scenery was lovely then we were whisked back to the dock with 15mins to spare.

Overall, closed venues, disorganisation, no niceties e.g cheese tasting or local delicacies - no value adds.

Unless they get their scheduling “right” - wouldn’t recommend booking through either trip advisor or theses guys again.

撰写日期：2022年12月25日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Thank you for your review and sorry for my delay in replying to it. I didn't get any notification of these reviews so I didn't know it was there till now. Anyway it was disorganised at that time. partly due to a lack of staff on a public holiday. I now have someone 'full time' in the cruise ship terminal to avoid that issue. So the first thing to understand is that Boxing Day is not a normal day because almost everything is closed. The centre of the city is normally a very busy and interesting place but less so on a public holiday. We don't go to the Art Gallery specifically, so I don't know why that was mentioned in this case. Actually the Museum was open on this day but we told people it was closed due to me presuming it was closed, as it was closed on Christmas Eve which isn't even a public holiday. By the time I found out it was open it was too late. It sounds like you did have some local delicacies - fresh cherries that they were selling by the roadside. Please understand though that this tour is not in a price range that would permit me to offer a wide range of local delicacies. We are always working to improve the tour and how we operate so feedback like this is useful even if it was an atypical day. The biggest issue we face of course is not knowing how many people will book on the tour on any particular day and so having to account for a range of possibilities.

撰写日期：2023年1月31日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Russ M

科罗拉多Commerce City1 条分享

Very Enlighten !

2020年2月

I found that the guide was really helpful in pointing out the great sights of the area . He also went out of his way to give us some history . At the time of the tour they where having a street market downtown so there was a bit of congestion but he took it in stride.

撰写日期：2020年3月27日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Thanks for your review. It's nice to have something like that in these days. I hope you and your family stay well.

撰写日期：2020年3月29日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Marilyn R

2 条分享

Unfortunate

2020年2月

It was very unfortunate but our ship was unable to get into Dunedin for us to take this trip. We contacted the company as soon as we arrived home and we were given a refund. My daughter and i will be going back sometime in the future and will see Dunedin.

撰写日期：2020年3月11日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Yes, unfortunately the nature of Cruise ships is that they sometimes don't make it into port for various reasons and now the rest of the season is canceled. Hope to see you in the future when things are back to normal!

撰写日期：2020年3月29日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Nic C

2 条分享

An ok tour

2020年1月

A very average tour. Took a while to find meeting point sign in terminal and tour began later than originally scheduled so made the tour shorter. Tour guide. Andrew improved as the tour went on but began really it really flustered and uncommunicative. Botanical gardens lovely.

撰写日期：2020年1月20日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

exploringnz

Thank you for your review. Especially thanks for reviewing an "average" tour since people often only bother to review if they really like it or they hate it. We meet in the the private tours area of the cruise ship terminal. I can be flustered at the start of tours because when people come off the cruise ships we can go from having a couple of passengers to an unknown number, (sometimes over 100) in about half an hour. Since this is difficult to plan for it can make me stressed at that time. It's like performing some adhoc miracle every day cruise ships are in. If you have any ways in which the tour could be made less average such as other places we could go or things we could do then please let me know. In general I think that it would be possible to improve the experience of the tour but it would cost more and take longer, so it's always a compromise in that regard. Regards, Andrew

撰写日期：2020年1月25日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

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