Hi Nashonna, Thanks for the feedback. The code you received when you made the booking was — and still is — valid for two copies of the tour. The ticket you received said this, and we also sent you a confirmation message with this information. But if you couldn’t use the second copy for some reason, you shouldn’t have to pay for it, and we’ve processed a refund. The app does know where you are, but your feedback has highlighted something about our user interface that does make this tour confusing. If you end the tour and then use the Start button when you’re ready to restart it, you hear the introduction again — and this makes it seem as if the app doesn’t know where you are. The better option would have been to press Resume, which would have started from the nearest location to you. It affects this tour in particular because unlike most VoiceMap tours, the Lakeshore Path audio guide doesn’t follow a set route. It's designed so you can start it at any point along the path and go in any direction you choose. We’re updating the tour to make this more clear.