Hi! Thank you so much for your wonderful review! I really enjoyed having you on the tour again, and I'm so glad you had a good time!

Hi Jonathan, Thanks so much for this wonderful review! I had a lot of fun with you, and I'm so glad you enjoyed the tour! I hope the rest of your trip was good and that you'll come back to San Francisco again. Cheers, Kitty

I am very sorry to read this review. I did not stand the visitors up. The tour has not been operating since March when we were told to stay home, and if we must go out, to wear a mask and keep 6 feet apart. I even contacted the online companies who sell tickets to the tour, including Eventbrite and Viator, when this order was first given, and confirmed with them that the tour would not be operating until the pandemic is over. Everyone I spoke with said that this is what they expected, and I told them that I would contact them again when I was able to be conducting the tour again. I was notified of this reservation the same day the reservation was for, Saturday afternoon, and responded to Eventbrite's message immediately to remind them that the tour was not operating. Their email came as a "no reply" so my response came back to me only. I wrote to the customer right away and replied that tickets should not have been sold to the tour because of the pandemic. The customer called me at about 7:40 that night, 20 minutes before the tour would have begun. I told her that I was surprised that Eventbrite sold tickets to the tour since we are still under instructions not to gather in groups. I attempted to contact Eventbrite, but none of the phone numbers listed were in service. I went on their website to find an email address or another phone number so I could contact them and let them know that I still am not operating the tour. I could not find an email address on the website or a phone number to call and speak with someone. When I spoke with the customer on the phone, she was very nice about it and said not to worry and she understood. She said that since they were in San Francisco, they would have no trouble finding something else to do. As a small business owner, I know how important it is to obey the law, especially in a crisis situation. I have even added a message on the first page of my website in red letters that the tour is not operating due to the Corona Virus until we are told it is safe to do so, and I have sent out posts every so often on my Facebook page reminding people that the tour is not operating until we are told we can gather in groups again. I just sent another one out the other day. Please do not penalize me for obeying the law and doing what we have been asked to do by the government. According to the adage, the customer's always right. This customer does have a right to be upset, but not at me. Please do not fault me for this. I am still trying to contact Eventbrite to clear this up. Thank you.

Thanks so much for this review, Ellen! I'm so glad you came on the tour and enjoyed it!