在托斯卡纳的半日骑马

供应商/业主为：Prategiano - Horse Riding Holiday Tuscany

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3.0

2 条点评

极佳

1

非常好

0

一般

0

较差

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很糟糕

1

Robert

加利福尼亚奥克兰34 条分享

very disappointing experience

2022年6月

When they say for "experienced riders," they mean "experienced riders." When asked about our family group, I had responded that we were "experienced," as I thought that meant, "we had been on horses." So, I signed the family up for a ride. It doesn't that, as it turned out--it means much more than that. It means being long-term, experienced riders, not your let's-ride-a-horse-in-a park riders. When we got to the stable, it quickly became apparent that we were out of our league at this place and that it would be dangerous to proceed with the tour. I returned to the reception and explained our confusion/disappointment, but the manager steadfastly refused to refund our money even though we had not even gotten on a horse. Of course, that is their right--there had been a misunderstanding of "experienced." But they simply wanted to keep our money instead of doing the decent thing and refunding it. I warn you, therefore, of two things: (1) be sure you are have lots of "experience" on a horse and (2) if something unexpected happens, don't expect generosity from the manager.

撰写日期：2022年7月6日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Hotel Prategian... M

We are very sorry you didn't get the horse ride you were expecting. For your safety - thinking of the inexperienced child and elder people with you - we decided to offer you a programme that would fit you best: a lesson and a 1h ride afterwards. We could not give your money back as it was your decision to not attend the horse riding experience that had already been organised and prepared. Hope you had a great time on your holiday anyway. Many sunny greetings from Maremma Tuscany!

撰写日期：2022年7月30日

此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。

Caitlin F

Aldershot8 条分享

Perfect stay!

2019年8月 • 独自旅游

I went to hotel prategiano for three nights as a summer horse riding break. It was absolutely fantastic. The staff are lovely and the most helpful people, nothing is too much for them. The hotel is stunning and the rooms are comfy.
The riding is incredible; all the horses are loved by the guides and well looked after. They are beautifully well behaved and the trails that you ride are beautiful!
Would highly recommend staying here.

撰写日期：2019年8月7日

此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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