Enchanted Adventure
4.5
上午9:00 - 下午5:00
星期一
上午9:00 - 下午5:00
星期二
上午9:00 - 下午5:00
星期三
上午9:00 - 下午5:00
星期四
上午9:00 - 下午5:00
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星期六
上午9:00 - 下午5:00
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685 条点评
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jasmine
新加坡新加坡22 条分享
2024年4月 • 家庭
We had an excellent day out here. Came with 3 kids aged 5,5,6 and the grandparents. We unexpectedly spent 6 hours here!
The mazes, gardens, tube slide and play areas kept the little ones entertained for ages and the cafe food and drinks were good and reasonably priced. This would have been enough for us but after 3 hours we decided to upgrade and do the ‘nippers’ course. I didn’t think we’d be able to as it said you needed one adult per 5 year old ratio (and my husband was over the kids course weight limit of 100kg) but luckily the staff let me go with both my 5 year olds - which was great because they didn’t need me at all. After one round with them they were asking to go on their own (Altho I did a few more loops as I was having fun too). Their one hour time slot turned into nearly 2 hours as it was quiet and staff were letting them go time and time again whilst I encouraged them from the ground. They absolutely loved it!
The treasure hunt they also have on at the moment was a great hit and ensured we explored all areas of the park. We would have probably missed the pirate ship had we not been looking for one of the tokens,
Highly recommend for little adventurers!
The mazes, gardens, tube slide and play areas kept the little ones entertained for ages and the cafe food and drinks were good and reasonably priced. This would have been enough for us but after 3 hours we decided to upgrade and do the ‘nippers’ course. I didn’t think we’d be able to as it said you needed one adult per 5 year old ratio (and my husband was over the kids course weight limit of 100kg) but luckily the staff let me go with both my 5 year olds - which was great because they didn’t need me at all. After one round with them they were asking to go on their own (Altho I did a few more loops as I was having fun too). Their one hour time slot turned into nearly 2 hours as it was quiet and staff were letting them go time and time again whilst I encouraged them from the ground. They absolutely loved it!
The treasure hunt they also have on at the moment was a great hit and ensured we explored all areas of the park. We would have probably missed the pirate ship had we not been looking for one of the tokens,
Highly recommend for little adventurers!
撰写日期：2024年4月27日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi Jasmine,
Thank you for your amazing review!
We are thrilled to hear you and your family enjoyed a fun-filed day out exploring all the activities and that our staff were also able to accommodate your family for the Tree Surfing in those special circumstances.
We hope we can welcome you back again soon.
Best wishes,
Enchanted Adventure Team
撰写日期：2024年4月28日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Gwen P
10 条分享
2024年1月 • 家庭
This place is amazing, especially for families. There are lots of activities suitable for all ages from the young to elderly. The ropes course caters for all abilities and participants can be watched from the pathways. The maze was fun as was the Tube Slide. An on-site cafe provides food and drinks in a casual setting
撰写日期：2024年3月17日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi 835gwenp,
Thank you for your amazing review!
We are thrilled to hear you and your family enjoyed a fun-filed day out exploring all the activities on offer across our 25 acre park.
We hope we can see you again soon for more adventures.
Best wishes,
Enchanted Adventure Team
撰写日期：2024年3月19日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
TassieTravellers99
澳大利亚朗塞斯顿3,316 条分享
2024年3月 • 夫妻情侣
Located next door to the top station of Arthurs Seat Eagle is this extensive adventure playground. There are two decent hedge mazes, a number of formal and informal garden settings and a canopy walk that elevates you into the treetops. There are also several sculptures along the way. For the adventurous there is tube sliding and a highwire walk that you clipped onto zip lines through the trees. These however were additional charges. $40 per adult for the base entry fee was a little steep although we do admit that the place was very well developed and maintained. Plenty of free parking available.
撰写日期：2024年3月16日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi TassieTravellers99,
Thank you for your terrific review!
We are thrilled to hear you enjoyed a fun-filed day out exploring all the activities on offer across our 25 acre park.
We'd like to confirm though that everything is part of the General Admission ticket including our 5 mazes, gardens, Canopy Walk, two interactive playgrounds and all of our Tube Slides as well. The only activity that is an additional charge is the Tree Surfing (highwire walk & ziplines) as mentioned.
We hope we can see you again soon for more adventures in the future.
Best wishes,
Enchanted Adventure Team
撰写日期：2024年3月17日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Tim s
澳大利亚巴拉瑞特44 条分享
2024年1月 • 家庭
An absolute lovely place to visit for the gardens, mazes & tube slides. And for extra $$ looked like very fun tree surfing which my kids chose not to do as they had done it several times before. I do think that it is very over priced as our family of 4 cost $140.00 (2A 2C). Nice to see but not worth the $$
撰写日期：2024年2月11日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to review us after your visit. We're so happy to hear that you and your family enjoyed another visit with us.
Our General Admission ticket allows guests all-day access to the array of on-ground activities across our 25-acre park. This way, even non-Tree Surfing guests are able to immerse themselves in a wonderland of natural attractions including two hedge mazes, a turf maze, Children's Maze, spring maze, life-sized brainteaser puzzles, 8 giant Tube Slides including one specifically designed for little adventurers, Enchanted Lake, Canopy Walk, Sky Scramble (for those under 135cm), Sculpture Walks, MisAdventure Voyage and over 20 themed gardens. We recommend a minimum of 2 to 3 hours to explore all of these activities.
We hope you have a wonderful day!
Best wishes,
Enchanted Adventure Team
撰写日期：2024年2月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Danny12349
澳大利亚墨尔本32 条分享
2024年1月 • 家庭
Loved this place. Plenty of things to do. The gardens were amazing. Plenty of variety of experiences, varying from mazes to slides, things for adults and also for kids. The tree surfing looked amazing - but so expensive: $80 per person for an experience of about half an hour to an hour.
撰写日期：2024年1月5日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi Danny12349,
Thank you for your terrific review!
We are thrilled to hear you and your family enjoyed a fun-filed day out exploring all the activities on offer across our 25 acre park.
Please note that the Grand Tree Surfing experience you mention is $80 per adult which includes their all-day General Admission access plus the high ropes course itself is a 2-hour session activity.
We hope we can see you again soon for more adventures.
Best wishes,
Enchanted Adventure Team
撰写日期：2024年1月7日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Bronya R
1 条分享
2023年11月 • 家庭
I would HIGHLY recommend this to families. Although they suggest 2-3 hours, this is easily a whole day trip. Our 7 year old did the Nippers treetop walk, and then coached our 3 year old through the aerial playground. (I would have thought she was too little but she loved it!) The tube slides were an absolute highlight and we returned again and again. We've visited in the past for the mazes, but there has been SO MUCH added in the last couple of years! Pack a picnic and stay from dawn til dusk. The kids had a ball. The staff were so friendly and kind. We just had a wonderful day, thank you
撰写日期：2023年11月15日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi bronyar2023,
Thank you for your amazing review!
We are thrilled to hear you and your family enjoyed a fun-filed day out exploring all the activities on offer across our 25 acre park.
We hope we can see you again soon for more adventures.
Best wishes,
Enchanted Adventure Team
撰写日期：2023年11月20日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Teresa S
2 条分享
2023年10月 • 家庭
Stunning setting and fun place to explore. I would stay far away from the zip line treetop adventure though. I have been to many zip line courses all over the world and this was the most unsafe I have ever experienced.
The unsafe part was the zip line and coming off it. They have not created a safe way to stop. I landed on my back (into semi-soft ground) and snapped my neck. It was not good and I would not recommend this to anyone. I only completed two of the five courses and that was enough for me.
Not an enchanted memory for me.
The unsafe part was the zip line and coming off it. They have not created a safe way to stop. I landed on my back (into semi-soft ground) and snapped my neck. It was not good and I would not recommend this to anyone. I only completed two of the five courses and that was enough for me.
Not an enchanted memory for me.
撰写日期：2023年11月5日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear teresasU2358EQ,
Thank you for taking the time to provide feedback of your visit with us. We want to address the concerns you've raised.
Firstly, please rest assured that management & external contractors thoroughly review each of our activities to ensure our safety measures are in place and effective as well as daily safety inspections on all our activities. Our Tree Surfing courses meet all of the stringent safety standards required to operate.
Your concerns will be addressed with our team for evaluation. The safety of our guests and our team is paramount in everything we do day in and day out and we take all incidents very seriously.
Our team is dedicated to maintaining the highest safety standards, and we follow rigorous safety protocols and inspections regularly to provide a secure environment for everyone.
Given the serious nature of the injury you have described, we sincerely hope that you have received medical help and that our team assisted you on the day to ensure your wellbeing. However, we are also surprised by your account of the incident, as we have not had any previous reports of such a severe injury at our park.
If you would like to discuss this further, we are more than happy for you to contact us. Please message us privately with your contact details and we will pass it on to our Operations Manager or contact us on (03) 5981 8449 or via info@enchantedadventure.com.au directly. We hope you have a lovely day.
Warmest Regards,
Enchanted Adventure Team
撰写日期：2023年11月6日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Farshad Y
澳大利亚科尔德斯特里姆100 条分享
2023年11月 • 家庭
We visited adventure park as family with two young kids (8 & 7 years old). We absolutely loved this park. Highly recommend visiting early in the morning as it’s less busy also weather plays a big part so always check and plan ahead.
Tickets are little pricy but when you look at what they have to maintain it makes sense. We opted for general admission and there were plenty of activities to keep the kids busy. The tube slide was their favourite. While inside you can upgrade and pay for other activities like tree surfing and zip lining. Overall I think just stick to general admission. Cafe was also good, it’s nothing fancy but it does the job. If you like to spend full day at the park recommend brining a picnic blanket as there are plenty of grass space.
The park is well maintained and super clean. Good job to the team and we would be very happy to return to adventure park.
Tickets are little pricy but when you look at what they have to maintain it makes sense. We opted for general admission and there were plenty of activities to keep the kids busy. The tube slide was their favourite. While inside you can upgrade and pay for other activities like tree surfing and zip lining. Overall I think just stick to general admission. Cafe was also good, it’s nothing fancy but it does the job. If you like to spend full day at the park recommend brining a picnic blanket as there are plenty of grass space.
The park is well maintained and super clean. Good job to the team and we would be very happy to return to adventure park.
撰写日期：2023年11月5日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hi farshady,
Thank you for your wonderful review!
We are thrilled to hear you and your family enjoyed a fun-filed day out exploring Enchanted Adventure and all the activities on offer across our 25 acre park.
We hope we can see you again soon for more adventures.
Best wishes,
Enchanted Adventure Team
撰写日期：2023年11月6日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
abdul a
3 条分享
2023年8月 • 好友
WARNING!!!!! The kids tree top is NOT SAFE according to AUSTRALIAN SAFETY STANDARDS, last long weekend I went with my family and friends, my 4 year old son and my friends daugther went to climb the kids tree surfing pics attached, there is a place where its say NO Entry and there is no fence or mesh to block that place and my son along with few other kids jump and got badly hurt his head and back, I was so angry and frusted because how the hell kids will read that small sign, there were one guard who was just standing next to it and was doing nothing to stop kids entering and there was another person down to watch for kids but both of them was hopeless, when I complain this incident happened they say we cant do anything its busy and crowded which was the worst response i ever heard. I wanted to go with my son to supervised him in the first place but last time we went there was an old rude guy maybe owner shouting at us that we cant go with kids.,, for safety it make more sense to block that entrace and avoid this happening again.
撰写日期：2023年10月3日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Z1942EXabdula,
Thank you for taking the time to provide feedback of your visit with us. We want to address the concerns you've raised.
Firstly, it is important to note that the activity you are describing is the Sky Scramble playground and not our Tree Surfing courses.
Please rest assured that management thoroughly review each of our activities to ensure our safety measures are in place and effective as well as daily safety inspections on all our activities.
Your concerns will be addressed with our team for evaluation. In the same area, we have a smaller Bush Scramble play area that is on ground level so smaller adventurers can still explore and play with adults being able to be right by their side.
We sincerely apologise for the experience you had with our staff members during your visit. Providing excellent customer service is a priority for us and your feedback will be discussed with management.
Our team prioritise safety and continuously review and update our protocols to provide a secure environment for everyone. If you would like to discuss this further, we are more than happy for you to contact us.
Please message us privately with your contact details and we will pass it on to our Operations Manager or contact us on (03) 5981 8449 or via info@enchantedadventure.com.au directly. We hope you have a lovely day.
Warmest Regards,
Enchanted Adventure Team
撰写日期：2023年10月11日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Travel65754597846
新西兰璜加雷1 条分享
2023年4月
What we had read appeared to suit our family age group from 13 yrs to 70 yr olds, but unfortunately we were disappointed with the activities. The best part was the sculptured hedges.
撰写日期：2023年4月14日
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for taking the time to review us after your visit. We're so happy to hear that you and your group enjoyed the sculptured hedges.
We hope that you were also able to take the opportunity to explore the entirety of our beautiful 25 acre property in order to make the most of your visit to our park.
This way, even non-Tree Surfing guests are able to immerse themselves in a wonderland of natural attractions including two hedge mazes, a turf maze, Children's Maze, spring maze, life-sized brainteaser puzzles, 5 giant Tube Slides including one specifically designed for little adventurers, Enchanted Lake, Canopy Walk, Sky Scramble (for those under 135cm), Sculpture Walks and over 20 themed gardens. We recommend a minimum of 2 to 3 hours to explore all of these activities.
We hope you have a wonderful day!
Best wishes,
Enchanted Adventure Team
撰写日期：2023年4月16日
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
Enchanted Adventure
澳大利亚Arthurs Seat
Hi Puji,
We recommend pre-booking your tickets as soon as you can to avoid any disappointment.
During our peak periods, tickets can book out very quickly as spaces are limited on our Tree Surfing and Big Zip activities. Our typical peak periods include School Holidays, the Summer period and long weekends.
If you are looking to only do General Admission, you can purchase these tickets on arrival as we do not sell out of them, however, if you are wanting to do Tree Surfing or Big Zip, we highly recommend pre-booking.
If you have any further questions, please give our office a call on 03 5981 8449
Warm regards,
The Enchanted Adventure Garden team
撰写日期：2019年11月3日
Has anyone used public transport to get here? Is it really that hard to get a taxi from the info centre? Can you pre book one? Also can you use the arthurs seat Eagle to get here, or are they two completly different experiences?
撰写日期：2018年8月28日
Enchanted Adventure
澳大利亚Arthurs Seat
Hi Makayla, thank you for your question! You should be able to get a taxi from the info centre in Dromana however we may suggest booking this in advance.
We are a separate business from the Arthur's Seat Eagle however are just walking distance away.
If the Eagle is open you can certainly catch a gondola from the base station up to the summit then walk to us.
We would however suggest checking the Eagle is open on your planned day as they can be closed dependant on weather.
Thanks!
撰写日期：2018年9月5日
We were considering bringing our kids 11,16 & 17 here for a small trip to Melbourne, but after reading the reviews, and management responses, were pretty put off by it all :-/ there is one rule in customer service and that is “the customer is always right”!!!
The moment I saw a response by management making excuses for their poor behaviour irrespective of the places guidelines and entry fees I was extremely disheartened!
People would pay any amount to get good and friendly service!
So honestly... is it worth visiting?
撰写日期：2018年7月29日
We were considering bringing our kids 11,16 & 17 here for a small trip to Melbourne, but after reading the reviews, and management responses, were pretty put off by it all :-/ there is one rule in customer service and that is “the customer is always right”!!!
The moment I saw a response by management making excuses for their poor behaviour irrespective of the places guidelines and entry fees I was extremely disheartened!
People would pay any amount to get good and friendly service!
So honestly... is it worth visiting?
撰写日期：2018年7月29日
I always check to see how many reviews the person has submitted prior to them making their complaint, majority of the time they only have two or three which makes me think they are not experienced enough to make a valuable contribution. Check the latest good reviews, I will happily take my family back again!
撰写日期：2018年7月30日
We were considering bringing our kids 11,16 & 17 here for a small trip to Melbourne, but after reading the reviews, and management responses, were pretty put off by it all :-/ there is one rule in customer service and that is “the customer is always right”!!!
The moment I saw a response by management making excuses for their poor behaviour irrespective of the places guidelines and entry fees I was extremely disheartened!
People would pay any amount to get good and friendly service!
So honestly... is it worth visiting?
撰写日期：2018年7月29日
I haven't read the other responses, but can say that generally our experience with staff was pretty good. Apart from he somewhat disengaged teenagers handing out the tubes for the tube slides, everyone else was pretty friendly and helpful. There is a heap to do here. I reckon your kids would love the tree surfing and the zip line. The tube slides are a lot of fun too.
撰写日期：2018年7月30日
We were considering bringing our kids 11,16 & 17 here for a small trip to Melbourne, but after reading the reviews, and management responses, were pretty put off by it all :-/ there is one rule in customer service and that is “the customer is always right”!!!
The moment I saw a response by management making excuses for their poor behaviour irrespective of the places guidelines and entry fees I was extremely disheartened!
People would pay any amount to get good and friendly service!
So honestly... is it worth visiting?
撰写日期：2018年7月29日
We had an amazing time and found the staff and customer service was outstanding. We loved it!
撰写日期：2018年7月30日
Can I check how long can we exchange expect to take to cover the whole garden? I will have a 9 year old boy with me and we’re expecting to arrive early morning... will we be able to finish by lunchtime?
撰写日期：2017年12月16日
Enchanted Adventure
澳大利亚Arthurs Seat
Hi there, if you are looking at General Admission only (no Tree Surfing or Big Zip experience), then we recommend allowing 2-3 hours to make the most of the day.
Alternatively if you are interested in the Tree Surfing we would recommend pre-booking this in advance so you know your session time and duration.
If you have any other questions, please do not hesitate to contact our office staff on 03 5981 8449!
撰写日期：2017年12月16日
I am planing a fun day out here. I am also planning to take my lunch and water bottles as well. I was just wondering if I could wear my little backpack while doing the tree surfing, as I will have my phone and wallet in there as well?
撰写日期：2017年4月17日
Enchanted Adventure
澳大利亚Arthurs Seat
Hi brittanymar8,
We don't permit backpacks on the Tree Surfing course however we do have lockers as mentioned by the others. You're more than welcome to take your phone at your own risk if you have a pocket to zip it up in.
Hope to see you soon,
Team Enchanted
撰写日期：2017年4月18日
Enchanted Adventure
澳大利亚Arthurs Seat
Hi Samantha, Yes for sure! She won't be able to do the Tree Surfing experience however she will enjoy the Tube Slides (with an adult), Children's maze & other mazes, gardens & stroller friendly Canopy Walk :) - Bridget
撰写日期：2016年11月12日
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