Evergreen International Ski School

Evergreen International Ski School(白马村)

Evergreen International Ski School

Evergreen International Ski School
3.5
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来自旅行者的点评
BEWARE IF YOU HAVE SMALL KIDS! And beware their very unfriendly policies.
2020年2月
我预定了我的4个孩子(14、12、10和7岁),总共为期三天半。较大的孩子在第二天和第三天得到了一位很棒的老师,但是有几个非常大的问题,尤其是我最小的孩子。结果,我根本不能推荐Evergreen,尤其是对有小孩的人,就像下面将要看到的。 我们遇到的问题的简要版本:  -预订半天不是我们期望的4小时学费,而是实际学费的2-2 1/2加一小时的午餐  -在第一天,所有的孩子都被安排了一个主管而不是一名普通的讲师,但是由于她是主管,所以每隔几分钟就要打一次电话,在此期间她将完全不理会孩子。这非常令人沮丧,因为她可能只花了一半多一点的时间在教学上,其余时间都花在了电话上。  -第2天发现我7岁的哭泣,当时我提早收拾了他。他一直要求去洗手间20分钟,而教练却拒绝允许他!然后她只是在照顾其他孩子时让他哭了。我立即把他拉出来。他拒绝第二天回到学校,但是尽管向经理抱怨(我想她叫Haruna),但她拒绝退还未使用的一天。  -我正在与之交谈的另一位父亲对他6岁的女儿也有类似的糟糕经历,在整个2小时的课程中,他仅在魔术地毯上跑过3次!在魔术地毯上奔跑仅需5分钟-在剩下的课程中,她只好在斜坡底部逗自己。  -我的大女儿在第二天受伤了。虽然不是很严重,但是她没有一点痛苦就无法走路,而且绝对不能滑雪。但是,尽管指导老师确认她确实跌倒并受伤了,但是Evergreen仍然拒绝退还未使用的第3天!经理说我们必须获得医生证明,这是他们唯一一次退款的机会!我问她,获得医疗证明的原因是否是为了证明该人确实受伤,她答应了。因此,我说她自己的滑雪教练可以确认,但即使教练向主管确认了,她仍然拒绝退还我们。看来他们真的对确认某人是否受伤并不感兴趣,并将竭尽所能避免退钱。即使我们的孩子只是普通班的一部分,也不是私人课程,因此学校不必为未使用的课程付钱给老师。 就像我说的那样,年龄较大的孩子在第二天和第三天确实有一位很棒的老师,并且很享受与他在一起的时光,但是在所有其他主要问题之后,我们再也没有办法让我们的孩子回到长荣。我们之所以选择Evergreen是因为他们被我们的酒店推荐,但是我们也会与我们的酒店分享这一点,希望他们能够结束合作关系。希望这对其他父母有帮助!

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体验附近景点的最佳方式


3.5
43 条点评
极佳
19
非常好
10
一般
3
较差
3
很糟糕
8

Jacqueminl
4 条分享
2022年2月
It was our second time at Evergreen for ski lessons and we will be back again when in Hakuba. The instructors are great, the service is great and everyone try to help us.
Just one negative point : they had the same lunch all the week ...
撰写日期:2022年3月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

anne m
1 条分享
2022年2月 • 家庭
This was our second time at Evergreen for ski lessons and we will definitely be back again when in Hakuba. The instructors are great, the kids have fun and learn a lot and I had a fun private lesson with Rebecca again too.
撰写日期:2022年2月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Lisa F
1 条分享
2022年2月 • 家庭
Fantastic experience! Customer service reached out immediately to provide all the information we needed, and Tanya was the perfect teacher for our family. She worked more with my son because he is a beginner, which allowed my husband and I to ask questions, and she would give us pointers when she noticed we needed them. She was thorough and flexible, moving on when we were ready, without rushing. She was exactly what we needed! ❤️
撰写日期:2022年2月25日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Krolster
日本京都市3 条分享
2022年1月 • 好友
Very disappointed in the way they handled our lesson, and their attitude to customer relations. We were a party of 5 having a private lesson. 30 minutes in, after one run down a short green run one of us developed a severe unrelenting cramp and was not able to continue. The instructor was helpful but the lesson was interrupted for an hour, and there was no support organized so the lesson could continue. In the end there was only time for one more run. We expected some recognition of this in the form of additional time or a discount, but Evergreen management took the position that the lesson had been delivered in full and it was our problem one of us had an issue. When pressed they offered a 15% discount on a new booking.

Evergreen’s instructors may be good (not easy for us to judge!) but this operation appears to be run as a booking agency that delegates management responsibility to individual instructors, and has no concept of supporting paying customers.
撰写日期:2022年1月13日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Monique M
日本中央区1 条分享
2020年12月
Our instructor Jack Boesten from Australia was excellent!!!! He helped us with picking out rental ski gear and accessing the ski slopes. We were all complete beginners so we had no idea what to do . Jack was patient and managed to lead a full class of 6 beginners all by himself. I had a blast and can't wait do another lesson with Evergreen again!

I wasn't a huge fan of the ladies at the check in counter. They were very stoic and not the most welcoming. Hardly gave us any information.
撰写日期:2021年1月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

dmzanetti
日本东京27 条分享
2020年12月
I was a little concern when I booked a couple of ski classes to my son (6y) because of some bad reviews I had read in here but, on the other side, a friend that had used the services back in feb'20 had no issues at all and was recommending Evergreen for the kid's ski classes so I decided to try.
My initial concern vanished just after arriving at the school center to drop my son for his first class. All staffs, Japanese or not, had a very good english level and I could see, ate the registration desk, how gentle, kind and friendly they were with all kids. My son loved the classes and the instructions (special thanks to Zara). By the end, instead of having just a couple of classes, my soon did a total of 4 full day classes and I'm very happy to see how he evolved and most important, how much fun he had.
I also took a snowboard class w/ Pierre, which gave me very good tips on how to improve my technics.
My wife also dia a ski class w/ Brian, which was very patient and friendly in her first ever ski class.
Another good surprise was with their flexibility. We had to re-scheduled some of the classes and they did it without making any question or any additional charge.
By the end, my family and I had a very good experience and I do recommend them. The only "improvement" that I would suggest is for them to offer a photographer service as we cannot join the kid's classes and, by the end, we don't have photos of that very fun moment.
撰写日期:2021年1月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Em_Singo
australia15 条分享
2020年2月 • 家庭
We are completer beginner skiiers and snow boarders.

We took 2 half day ski and board lessons for 2 adults and 2 children in Feb.
By the end of the first day the instructor had our 9yo going down green slopes by himself.
The snow board and children's instructors were amazing. By the end of the second lesson we all had the skills to tackle a green slope, even the very nervous middle aged mum!
When our son got lost on the mountain on day 3 the ski school, drivers and instructors all helped out to find him, thankfully with the skills he had gained in his lessons he was able to tackle the mountain by himself safely (this was not the plan, he got lost for 2 hours)

There was a small problem on the second day when I was put in a beginner class not level 1 by an instructor. They quickly sorted it out and offered me a make up class the next day. Unfortunately we were leaving and they refunded me the cost of the lesson.
We will definitely take lessons with this ski school again.
撰写日期:2020年9月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

martinhelmantel
新加坡新加坡214 条分享
2020年3月
It’s a bit difficult to write a review. The situation is quite exceptional with a bad season (regarding snow) and Covid-19. My kids (11 and 13) had group lesson the first day (no other kids) and could only do private lessons during the other days as they stopped offering group lessons. Pretty expensive because of that. Instructors were all good and kids learned a lot and had a great time! Communication with Evergreen office was not perfect, but also had to do with unclear situation I guess
撰写日期:2020年3月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Charles Douglas
澳大利亚纽卡斯尔2 条分享
2020年3月
Evergreen provided our children with an excellent skiing experience, kind and focused on their abilities, and sensitive when they were lacking confidence. There is an excellent system of 'ticking boxes' on a skills card so that the kids can see how they are progressing through the levels and our children proudly came home and showed off ticks each day. Group lessons were not cancelled when the numbers were low. I also had a whole day 'group' lesson snowboarding that turned out to be private tuition when no-one else showed. My instructor was also outstanding. Free shuttle provided for pick up (we were up the road in Wadano, near the Sakka slope, and in a good season it would be possible to do a green run to the school.)
撰写日期:2020年3月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Robert C
新加坡新加坡743 条分享
2020年3月 • 独自旅游
I attended the First timer skier lesson at 10am 1st March. Would like to feedback that the instructor today absolutely spoiled my first ever experience in learning skiing. While I can understand that the instructor is very experienced, I do not share the sentiment that he should yell at his students. If we are good in skiing, we would not have signed up for the lesson in the first place. firstly, He doesn’t really demonstrates the techniques, he does not personally correct my mistakes, only shouts and yells without giving any thoughts to the students and what problems the student may be having. He ignores me when i have a fall, not even showing or teaching how to get up, instead, he says don’t learn from him if we fall! Is this really what a first timer should go through?? Really devastating! I really want my money back!! Really hate this experience.
撰写日期:2020年3月1日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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