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Evergreen International Ski School

Evergreen International Ski School

Evergreen International Ski School
4.5
来自旅行者的点评
BEWARE IF YOU HAVE SMALL KIDS! And beware their very unfriendly policies.
1.0 分,共 5 分2020年2月
我预定了我的4个孩子(14、12、10和7岁),总共为期三天半。较大的孩子在第二天和第三天得到了一位很棒的老师,但是有几个非常大的问题,尤其是我最小的孩子。结果,我根本不能推荐Evergreen,尤其是对有小孩的人,就像下面将要看到的。 我们遇到的问题的简要版本:  -预订半天不是我们期望的4小时学费,而是实际学费的2-2 1/2加一小时的午餐  -在第一天,所有的孩子都被安排了一个主管而不是一名普通的讲师,但是由于她是主管,所以每隔几分钟就要打一次电话,在此期间她将完全不理会孩子。这非常令人沮丧,因为她可能只花了一半多一点的时间在教学上,其余时间都花在了电话上。  -第2天发现我7岁的哭泣,当时我提早收拾了他。他一直要求去洗手间20分钟,而教练却拒绝允许他!然后她只是在照顾其他孩子时让他哭了。我立即把他拉出来。他拒绝第二天回到学校,但是尽管向经理抱怨(我想她叫Haruna),但她拒绝退还未使用的一天。  -我正在与之交谈的另一位父亲对他6岁的女儿也有类似的糟糕经历,在整个2小时的课程中,他仅在魔术地毯上跑过3次!在魔术地毯上奔跑仅需5分钟-在剩下的课程中,她只好在斜坡底部逗自己。  -我的大女儿在第二天受伤了。虽然不是很严重,但是她没有一点痛苦就无法走路,而且绝对不能滑雪。但是,尽管指导老师确认她确实跌倒并受伤了,但是Evergreen仍然拒绝退还未使用的第3天!经理说我们必须获得医生证明,这是他们唯一一次退款的机会!我问她,获得医疗证明的原因是否是为了证明该人确实受伤,她答应了。因此,我说她自己的滑雪教练可以确认,但即使教练向主管确认了,她仍然拒绝退还我们。看来他们真的对确认某人是否受伤并不感兴趣,并将竭尽所能避免退钱。即使我们的孩子只是普通班的一部分,也不是私人课程,因此学校不必为未使用的课程付钱给老师。 就像我说的那样,年龄较大的孩子在第二天和第三天确实有一位很棒的老师,并且很享受与他在一起的时光,但是在所有其他主要问题之后,我们再也没有办法让我们的孩子回到长荣。我们之所以选择Evergreen是因为他们被我们的酒店推荐,但是我们也会与我们的酒店分享这一点,希望他们能够结束合作关系。希望这对其他父母有帮助!

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4.5
4.5 分,共 5 分161 条点评
极佳
114
非常好
20
一般
7
较差
5
很糟糕
15

AY AN
7 条分享
2.0 分,共 5 分
2023年12月 • 家庭
We enrolled our 7 year old son (first time skiing), in Heros beginners full day lesson programme for 4 days in mid-December 2023.

By the end of day 2, he ticked off the White check points and moved up to Yellow to a new instructor, and on Day 3 was bused to Tsugaike. At the end of the day, our son mentioned he didn't want to go skiing anymore. Upon prodding further, we found out that he that he had been left behind on the slopes and was eventually found by a snowboarder who took him down to an Evergreen staff (not his original ski instructor).

On Day 4, we took him for his last day of lessons and raised this with the instructor (one that his instructor had not volunteered to mention). Instructor's response to leaving our son on the slope is due to his skis not being waxed and there were a lot of people on the slopes. In his defence, it would also seem that he was looking after a class of 6 kids on his own which we found surprising as other Heros classes (including ones with more experienced students) had 2 instructors, one at the front and one at the back.

Regardless, the instructor promised to take care of him. We dropped him off at the ski school at 10am. We went skiing ourselves and saw our son's class had only arrived at the top of the Gondola to start skiing at 11.30 am. They were heading to the green run, but turned back and went to have lunch instead. Kids finally reappeared at 1.45pm. They started skiing down the start of a green run and our son's skis' fell off as he took too tight a turn. He struggled to put his skis back on due to the powder under his boots. We went to offer to help and the instructor then said that our son should go back to White class.

At this point we had enough as he had been lost once, skiing didn't start until 2pm, and instructor wanted to send him back to White. There was only 1 hour left and we decided to take him out of class and take him down ourselves where he went down the green run twice without falling and was perfectly controlled.

The only reason we have marked it 2 stars and not a one star is because our younger daughter's instructor was a lot more engaged and patient.

In summary, there seems to be a huge range around the quality of instructors in Evergreen. There doesn't seem to be a lot of support in our son's case with the number of instructors.
We had written a complaint to Evergreen after our trip but had also received no response.
撰写日期:2024年11月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Matthew H
1 条分享
5.0 分,共 5 分
2024年3月 • 家庭
My 13yo son and I had a great time learning to snowboard! Staff was professional, timely and friendly. We were up and riding in no time! Milly was our instructor and she was fantastic
撰写日期:2024年3月27日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Bongo
新加坡新加坡13 条分享
5.0 分,共 5 分
2024年3月 • 家庭
The ski school is not located in the easiest spot for beginners and you need to walk over to another lift but it is only 7 or 8 minutes walk but with kids and skis can be a bit of a pain. When they get better they can use the nearby lift. The instructors were great. Very patient and looking to have fun too. My wife took her time and was well looked after even when her legs were tired and she lost confidence. Sam was great

Jeppe looked after the kids showing them shortcuts and little edge jumps which they loved. The Happo One area does suffer from high winds at the top and the lifts were closed several times. Even so the instructors found places to go. Very happy.
撰写日期:2024年3月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Patrick M
加利福尼亚萨利纳斯1 条分享
5.0 分,共 5 分
2024年3月 • 家庭
Great experience for 5 beginners all 13 and under. Jeppe was a great instructor. Very patient and made it really fun for our kids.
撰写日期:2024年3月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Bernard
新加坡新加坡90 条分享
5.0 分,共 5 分
2024年3月 • 家庭
Our kids had 2 full days lessons (1 Ski and 1 SB) with evergreen and the kids had lots of fun! The instructors were fun and our kids progressed really fast for just 2 days. They wanted more. Thanks instructors Tess, Ruri, Zach and Kristoff! Will definitely go with evergreen if we are back again
撰写日期:2024年3月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

DannyShez
Sydney Australia120 条分享
5.0 分,共 5 分
2024年3月 • 夫妻情侣
I have recently returned from a ski trip to Hakuba and I received a private lesson from an Australian instructor, Patrick. I have received 3 or 4 private lessons in previous seasons at different resorts.

I am a beginner and started the lesson snowploughing (badly) and was extremely nervous. I finished the lesson skiing down a green run with confidence. Patrick has many qualities that make him a great instructor. He is patient, professional, personable and skillful which allowed me to improve and progress. Patrick is by far the best instructor I have ever had.

I ended up booking a 5 hour lesson the following day which built upon the skills and confidence I gained in the first lesson. The positive encouragement from Patrick throughout the lesson gave me belief in myself which is crucial for a beginner.
撰写日期:2024年3月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Maria T
1 条分享
5.0 分,共 5 分
2024年3月 • 家庭
It is the second year I register full day my 6years old with evergreen, and ge loves it. The people are helpful kind and have a special way with kids.
撰写日期:2024年3月12日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Randy S
1 条分享
5.0 分,共 5 分
2024年3月 • 家庭
Our boys really enjoyed the school. They liked all the instructors, but Jonas was their favorite! Highly recommended.
撰写日期:2024年3月11日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Varong P
1 条分享
5.0 分,共 5 分
2024年3月 • 好友
I took a beginner lesson with Patrick (from Australia) at Iwatake. We came from Thailand with zero experience in skiing. We had such good time learning about skiing from Patrick. It was amazing. At our 2.5 h lesson had ended, he took his own time to keep us accompanied, giving us advice. I could ski down the red course at the end and he was with me all the way. Such an amazing instructor.
撰写日期:2024年3月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

TTH
澳大利亚堪培拉8 条分享
5.0 分,共 5 分
2024年2月 • 独自旅游
Had Rory (from Australia) teach me for a 4 hour private Level 5 snowboard lesson in Cortina Hakuba. Amazing instructor- very knowledgeable and technical. I particularly enjoyed the little exercises/ drills he showed me to improve my riding.
Highly recommend, would request for Rory again next time I'm in Hakuba.
撰写日期:2024年3月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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