Thank you for your feed back it is appreciated. We’ve done a ticketed night on NYE for the last 6 years, no complaints till now. I feel I went above and beyond to have our regulars spend NYE with us, we created a waiting list and replied to everyone regarding tickets, I under sell this event so our regulars don’t have to rush to buy tickets. We had 4 areas all offering something different. Dj, props, dance floor one side of the pub, opposite side normal. Garden: cushions, lanterns, no music. Gin house, chilled reggae vibe, I say chilled, I’ve seen a great video of some non 20 somethings dancing behind the gin bar. When marketing this event I put posters up in advance of tickets. Staff told our regulars when tickets go on sale, so they get first chance to buy them. we don’t push it on social media. The ticket and the poster states Dj, fancy dress and karaoke it doesn’t mention live music. The 20 somethings, have been coming every year and are always welcome. The largest group to walk through the door was 9, all lovely lads and girls from very respected families in the town. From looking at the photos taken during the evening I can only see people of all ages having fun. One chap I must admit didn’t look happy but didn’t complain, just tutted a lot, always one. Yes there was a scuffle between two regulars not in their 20s. Nobody was hurt i banged their heads together and it was sorted. Somebody rang the police and the police didn’t see it necessary to take it further. I will say Dan the Dj has done exactly what we have wanted for the last 3 years, just a heads up, I’ve booked him again. Maybe our NYE nights aren’t for you. Thank you for taking the time to read my response On behalf of myself and the staff i hope 2020 is a good year for you.