The Cheltenham Chase Spa

The Cheltenham Chase Spa(Brockworth)

The Cheltenham Chase Spa
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4.0
180 条点评
极佳
68
非常好
52
一般
31
较差
10
很糟糕
19

lauriekeane
新西兰瓦纳卡20 条分享
2022年6月
Impossible to speak to anyone at this hotel! I have been trying for 3 days, have made 20 calls - none answered - and sent an email which has not been replied to. Does not bode well!
撰写日期:2022年6月28日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Disgruntled
17 条分享
2022年5月
Spent a night after a business meeting and was very dissapointed, list of issues:-
No Tonic in the bar
No Vodka in the bar
No Chardonnay wine in the bar
6 lager taps but only one available (the worst and rubbish one)
Limited pies available
Limited sweets available
Only one lift working (holding 3 people max)
Restaurant was a joke, waited 40 mins for a dinner
No manager on duty to complain to

All in all a proper chuckle brother set up, avoid if at all possible!
撰写日期:2022年5月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

shorewin1
18 条分享
2022年1月 • 夫妻情侣
Had a wonderful experience at the Cheltenham Chase Spa. Polite and friendly staff, gowns available (forgot our flip flops so would recommend that this could be something that would be offered). Had couples Massage, was so professional, Whitney was absolutely incredible and my husband agreed his massuse was so fantastic ( name I forgot) Elemis products used and they were beautiful. We had the back shoulder and neck massage with Back scrub followed by Facial and head massage... absolutely loved it.. would definitely return!
撰写日期:2022年1月17日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Evelyn P
英国格洛斯特郡10 条分享
2021年12月 • 家庭
Our confirmed booking for afternoon tea turned out to be unknown to the staff. There were 4 of us including 1 vegetarian. Afternoon tea is served in the bar and uses standard unbreakable china and stainless steel tea pots. They managed to deliver an average afternoon tea despite forgetting to bring any tea/coffee to drink - we had to find someone to order our drinks. Our vegetarian was completely forgotten and in fact meat sandwiches were touching egg/cheese sandwiches which was unacceptable and limited the options available to this member of our party.
Definitely not worth the cost and not an experience we shall be repeating.
撰写日期:2021年12月29日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

David
英国Stourbridge4 条分享
2021年11月 • 好友
Booked this hotel for a couple of days romantic break for my Birthday.
From the moment we arrived the service has been on point.
As we checked in we were greeted by Daniel on the front desk who was very friendly and took time to advise us of places to go. Even booked us a table and taxi.
We had the standard room which was clean and well stocked of towels etc.
Breakfast was very good as was the service by the restaurant manager and staff. Plenty of choice amazing warm pastries and Sausages to die for.
Swimming pool and spa were just right and clean and none of those horrible odours that greet you in most hotel pools.
Cleaners even took time to leave me a birthday message.
Well situated between Cheltenham and Gloucester. Montpellier in Cheltenham and Gloucester Quays are the places to go for good food and wine.
Enjoyed….
撰写日期:2021年11月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Gill
5 条分享
2021年6月 • 独自旅游
I had the most relaxing full body massage and facial at this spa. The staff were professional and polite. My massage therapists Jess and Kate were a dream. They explained all the pros to the products and explained the stages of treatment in a calming and informative manner.
After my experience the manager of the Spa; Alex, checked in on me. This was above and beyond what I expected. She was lovely and made me feel my visit was privately tailor to me. Alex and her team gave me a lovely post-lockdown experience and I am looking to return with my partner to repeat this experience. They are all a credit to the hotel.
撰写日期:2021年7月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Emiejg
2 条分享
2021年7月 • 好友
I had my 30th birthday here last weekend and the staff especially Alexandra were so lovely. Really recommend it.
撰写日期:2021年7月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Meg G
英国斯特劳德44 条分享
2021年6月 • 好友
Visited with a group of friends for a 30th birthday celebration. Alexandra looked after us and really went above and beyond to make the day special!
撰写日期:2021年7月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Katie M
1 条分享
2021年7月 • 好友
We used the spa for my sister's 30th, last weekend. Obviously, at the moment, with the pandemic, things have been really hard to organise. However, Alexandra (a lovely lady who works in the spa) bent over backwards to make the day as lovely as possible. She was so friendly and nothing was too much trouble. She gave our 'party' discount on our treatment and package, as she wanted us to make sure we had the best value for money- we were fully expecting to pay more knowing how much these businesses have suffered during the pandemic. We were all very grateful!

She, also, organised pool times so we could all enjoy a good amount of time in the pool, and safely. She communicated brilliantly with all other staff in the hotel which made our experience easier: she cross referenced all correspondence from myself, and made sure we had our lunch choices sorted before we were due to have it (we weren't the easiest of parties as there were many different dietary requirements!). So, what I am trying to say is, thank you, Alexandra... We had a great time!

Also, Natalie, another lady in the spa, gave the best pregnancy massage! I would definitely recommend seeing her!

Thank you so much!

The very grateful pregnant lady!
Xx
撰写日期:2021年7月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

jo_d
秘鲁利马6 条分享
2021年7月 • 好友
Really lovely spa, great facilities and Alexandra (spa manager) was incredible and really made our time relaxing. Nothing was too much trouble!
撰写日期:2021年7月16日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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