We apologize that the tour did not meet your expectations. Many guests (and our own pilots) enjoy the late afternoon flights as the sun brings out the deep orange and red hues of the canyon, which is why our staff recommended the 4:00 departure. Much like commercial airliners, our flight times span take-off to landing. We were able to locate your reservation and the official flight record, which shows that your helicopter lifted off at 3:47pm and landed at 4:39pm, which exceeds the 40-50 minute flight time we promise. We are happy to know that you enjoyed the views of the Grand Canyon from the air --
thank you for flying with us.
Respectfully,
Papillion Management