Stellaris Casino
Stellaris Casino
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59
上午12:00 - 下午11:59



1,348 条点评

Christopher Z
新泽西Garfield3 条分享
2023年9月 • 独自旅游
I have stayed at this hotel a number of times and in general I rate this hotel a 5 out 5 and have positive things to say. The Casino is completely different story. I had posted a review on TripAdvisor regarding the Casino and the staff on September 17, 2023. Look for the review labeled "Worst casino ever !!! Stay away . Spend your casino money somewhere else" The Casino and staff made my experience a """NOT SO HAPPY ISLAND""" experience. I felt completely humiliated and completely disgusted on how I was treated in front of vacationers. The Casino had issues with how I was throwing dice at the craps table. Every way I tried throwing the dice they had issues with even though I made adjustments while playing as I kept being threatened with ejection. None of this makes sense, they have craps rules posted on the casino floor and I followed all the rules. I was treated like a criminal and under duress where I was unable to even feel comfortable and play the game. Just ashamed at how you treat customers and vacationers.
I understand the Casino operates outside of the Marriot and may have a different management structure, however, the Marriott is in partnership with the Casino and is a complete reflection on the Marriott overall as an entire vacation experience. As a follow up to the Trip Advisor posting management (Claudia Rodriguez
Hotel Manager) appreciated the feedback and indicated the issues would be investigated and resolved. Unfortunately, I attempted to visit the same Casino and was turned away at the door 09/18/23. The Casino Manager had decided personally for NO reason and without any recourse that I am banned from the Casino for my entire stay on the island until October 1, 2023. I proceeded to follow up with overall the hotel security director on duty at 2am and I was told that the matter will be investigated. I am in total shock, however, there are more Casinos on the island. Do avoid this place like a plague.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Channing G
3 条分享
2023年9月 • 家庭
My husband and I went to Stellaris to play Let It Ride. The table wasn’t open and several of the other tables were open but empty. We asked the pit boss what time would the Let It Ride table be open. He said ten minutes. Thirty minutes later the table still wasn’t opened. Some regulars came in and sat at the table and the pit boss pulled one of the dealers to open the table. I guess our money wasn’t good enough. We sat down and the pit boss looked at us as if we were dirt underneath his shoes. We almost just left but since it is the only casino on the island that has that game we stayed. The first two dealers were great! Friendly and joking. The third was just a rude jerk. His attitude brought down the spirit of the entire table. Everyone cheered when the dealer left the table.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear 277channingg, I'm very sorry that you had this experience. This is very unusual and not the experience that we provide for our guests. Whenever you have a chance, please respond with your contact details to the email I sent you. Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Ronald L
西维吉尼亚Wheeling16 条分享
2023年8月 • 夫妻情侣
So Terrible. Casino getting new system. Machines down. No help. Had to wait 20 minutes for a 50 dollar cash out. Management did not care. Could not cash tickets in at any kiosk. Machines would pt take tickets. 90.% of machines down
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Ronald L, Thank you for your feedback. I deeply apologize for the inconvenience you faced due to our network system malfunction. Please know we've addressed these issues, and our machines and kiosks are now fully operational. We regret not meeting your expectations and hope for an opportunity to better serve you in the future. Sunny regards, Ben Figaroa General Manager Stellaris Casino
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

1 条分享
2023年7月 • 好友
World class service and cuisine throughout the stay.Highly recomended .Will come back every 3 months.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Aw3_pd1, Thank you for your review and hope to see you soon again. Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Joe F Waltham MA
3 条分享
2023年7月 • 家庭
I want to provide some comments regarding the Casino staff. They really are excellent with customer service. Concliff and Clint are great people and always say hello whenever they see me.

The servers are also fantastic. Luvy, Sharon, Millie, Frank, and of course Nelson work very hard and they deserve some special recognition.

The experience you'll have at Stellaris will be one of fun, high energy, friendly people and in a very clean, safe well run environment.

I've been to all the casinos on the island. Hands down this is the best one.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear joefM6110GS, Thank you for the wonderful review! We're delighted that you had a fun and safe time at Stellaris Casino. Our team, especially Conliffe, Clint, Luvy, Sharon, Millie, Frank, and Nelson, appreciates your kind words about their excellent customer service. Maintaining a high-energy and friendly environment while ensuring cleanliness and safety is our top priority. Your recognition as the best casino on the island means a lot to us. We can't wait to welcome you back for another fantastic experience! Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Linda Y
卡罗莱纳州亨特斯维尔7 条分享
2023年6月 • 夫妻情侣
This June made the 12th year of vacationing in Aruba (Ocean Club AND Stellaris), and each time, we spend a lot of our awake time in the Stellaris casino. The games are fun, and the staff is so friendly and accommodating….Adolf Everton, Jeffrey Croes, Frankie (cocktails!)…we thank each of you for making this a wonderful experience! We anxiously await each visit!!!

Thanks so much!!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear 622linday, Thank you for your loyalty and continuous support over the years. It is heartwarming to know that our games and team, especially Adolf, Jeffrey, and Frankie, contribute significantly to your wonderful experience. We eagerly look forward to serving you on your future visits. Best, Ben Figaroa General Manager Stellaris Casino
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Rita M
纽约州Yonkers22 条分享
2023年6月 • 家庭
I just returned from what was my 25th visit to Aruba. Each year our trip is better and better. This trip I was able to talk with some of the amazing people that I have met in previous years. The staff is always friendly and helpful but this year I was able to talk with Visia Geozman. She was so nice and friendly. She remembered my name and shared her experience of traveling to Las Vegas. I too have been to Las Vegas and enjoyed our conversation. I’m so happy to have had the opportunity to talk with her. Rossinny Perez was very friendly and helpful as well as remembered my name. Aldolf Everton is the ultimate professional. He is very cool, calm, and composed. He stopped by to say hello and welcome me back. Mr. Ben was also very professional and stopped by to say hello and welcome me. Jeffery Croes was the best. I was able to spend time talking with him and hearing about what sounded like what a lovely family he has. Frankie the cocktail server is always my favorite. He always checks on me throughout my stay. I love meeting people and being able to talk with them. These people made a good vacation great. They added to my favorite memories and made me feel good. Of course the beaches and adult pool was awesome. Ruth Chris was fabulous. I’m ready to book for next year and look forward to seeing these vacation makers again soon.
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Ritam821, Thank you for your wonderful review! We're delighted to hear that your 25th visit to Aruba and your experience at Stellaris Casino surpassed your expectations. We're glad our friendly and helpful staff, including Visia, Rossini, Aldolf, Jeffrey, and Frankie made your vacation truly memorable. We appreciate your kind words about their professionalism and personal attention. We can't wait to welcome you back next year for another amazing stay. See you soon! Sunny regards, Ben Figaroa General Manager, Stellaris Casino
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

康涅狄格米尔福德4 条分享
2023年5月 • 家庭
Stellaris Casino is great with a good selection of slots and reward points for playing.
My husband, family and friends come to Aruba for a month twice a year and visit the casino every night. The best part is being greeted by Nelson Pineda! He is friendly, professional and gets our beverages quickly. The casino is not the same when Nelson is off. Every company should have an employee like Nelson!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear L278DIjudithb, We are absolutely thrilled to hear that you and your family have been enjoying your visits to Stellaris Casino. Your commendation of Nelson Pineda is particularly heartwarming. We take great pride in our team, and it is always a pleasure to hear that one of our members has gone above and beyond in providing exceptional service. Your kind words will be shared with him and the rest of the team to continue encouraging excellence. Thank you for sharing your experience and hope to see you soon again on your next visit. Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

new york1,997 条分享
2023年5月 • 夫妻情侣
We always stay at the Marriott Resort & Stellaris Casino. After dinner we visit the Casino. We play slots and always get a Player’s Card. We have had some good luck here plus our play adds up and can come off our Hotel bill- an extra added perk to our fun. The alcohol service is great (don’t forget to tip). This is the largest Casino on the Island. Some nights there is a band playing and we enjoy dancing to a merengue. Can’t wait to get back. Adolph is great
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear NewYorkElena, Thank you so much for your wonderful comment about your recent stay at the Marriott Resort & Stellaris Casino in Aruba! We greatly appreciate your loyalty and are thrilled to hear that you had such a fantastic time with us. We're glad to know that you thoroughly enjoyed your visits to our casino and had some good luck playing the slots. Our Player's Card program is designed to enhance your experience, and we're delighted that it added an extra perk to your fun while helping with your hotel bill. We appreciate your reminder to tip the alcohol service, as our staff works hard to provide exceptional service to our valued guests like you. It's fantastic that you had the opportunity to dance to the merengue with a live band on some nights. We strive to create a lively and enjoyable atmosphere for all our guests, and it seems we succeeded in your case. We can't wait to have you back to enjoy more memorable moments. Adolph will be delighted to hear that he made a positive impression on you during your stay. Our team members are dedicated to providing outstanding service, and it's always rewarding to receive such kind feedback. Once again, thank you for sharing your experience, and we truly appreciate your loyalty. We eagerly await your return to the Marriott Resort & Stellaris Casino. Please don't hesitate to contact us if there's anything we can assist you with in the future. Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

纽约州奥尔巴尼1,078 条分享
2023年3月 • 夫妻情侣
Out of convenience, this is the casino that we go to. In the evening it is Generally extremely busy. Some people like that for the excitement, but I prefer to play when it’s quiet. I often come in the afternoon, but the tables do not open until four. I play the slots. I personally find winning on the slots here is difficult, I often say that a bad sign is that I don’t think I have ever seen a jackpot paid by hand as you would in casinos in the states. I don’t know if they are required to have their slots pay back a certain percentage. The casino is clean, smoking is not allowed now and drink service is good. Really no complaints and I hope that my bad luck is due to just luck and not the way the machines are programmed to pay out (or not!).
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Dear Rhapsodyinblue, We appreciate your feedback. Table games open at 4pm since during the day our guests are all enjoying their time at the beach. We used to open earlier but had to move the time back a few years ago as we had very limited demand. It is unfortunate that you did not win on this trip, Stellaris pays out more jackpots each day in Aruba compared to all other casinos on the island. We prescribe to the Nevada Gaming Internal Controls and offer our guests a fair and regulated gaming experience. I hope you come back again to try out your luck and perhaps get the chance to experience our hand pay services from our slot attendants. They roam the casino floor each and every day keeping our guests happy with a significant number of jackpots paid daily. Sunny regards, Ben Figaroa
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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