Club Mobay Departure Lounge
4.5
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4.5
14,428 条点评
极佳
10,696
非常好
2,304
一般
817
较差
280
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338
Emily-Jayne P
1 条分享
2024年9月 • 夫妻情侣
Best bartenders I’ve come across ,
Making the airport experience a whole lot more enjoyable
Ortega & Anthoniel had us laughing & our glasses full the whole time 🤍
Making the airport experience a whole lot more enjoyable
Ortega & Anthoniel had us laughing & our glasses full the whole time 🤍
撰写日期:2024年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Sean C
1 条分享
2024年10月 • 独自旅游
Best money spent ever!! The best bar tenders in Jamaica. Excellent service hands down. 10 out of 10. They will treat you well. Best hospitality in the Caribbean!
Come see Anthoniel and Ortega and the rest of the crew!!
Come see Anthoniel and Ortega and the rest of the crew!!
撰写日期:2024年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Niccole C
卡罗莱纳州Waxhaw11 条分享
2024年10月 • 夫妻情侣
Excellent experience! Well worth every penny to have an expert navigate through immigration and customs! We were met as soon as we got off and taken all through where we needed to go with a smile and a friendly experience. The lounge was perfect. Everyone was friendly and very attentive. Absolutely! Would recommend anyone flying into Jamaica use this service!
撰写日期:2024年10月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Getaway18341149038
1 条分享
2024年10月 • 家庭
They had the wrong reservation down for me which in turn delayed me getting to the Club Mobay to enjoy it. My family and I were frustrated with the process, especially after showing our receipt that we had paid for 6 and still being held up. After the error was figured out, they were very apologetic.
撰写日期:2024年10月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello Getaway18341149038,
Thank you for sharing your experience with us regarding your recent visit to Club Mobay. I sincerely apologize for the mix-up with your reservation, and I understand how frustrating it must have been for you and your family to be delayed, especially after having paid for your experience in advance.
We strive to ensure a smooth and enjoyable process for all our guests, and I regret that we fell short in your case. I’m glad to hear that once the error was resolved, our team was able to express their apologies. Your feedback is important to us, and it helps us identify areas for improvement.
If there’s anything further you would like to discuss or if there are any specific concerns you’d like us to address, please feel free to reach out to me directly at janessa.miles@vipattractions.com. We value your patronage and hope to regain your trust in the future.
Thank you for your understanding, and we look forward to the opportunity to serve you better next time.
撰写日期:2024年10月4日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Jim A
弗吉尼亚弗吉尼亚海滩19 条分享
2024年10月 • 夫妻情侣
My wife and I opted for the Club Mobay arrival and departure bundle. The arrival service would have been more useful on a busy Saturday, but we got through Immigration and Customs super fast. Going to Club Mobay on departure is a must-do for us. I appreciate the comfortable seating, good WiFi, and of course, the food and beverages included. Tashida was a waitress, and she took good care us while we waited for the time to head to our gate. Thanks, Club Mobay!
撰写日期:2024年10月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello jimabrams757,
Thank you for taking the time to share your experience with the Club Mobay arrival and departure bundle! We’re thrilled to hear that you and your wife had a positive journey, particularly with your swift passage through Immigration and Customs.
While we understand that the arrival service can be especially beneficial on busy days, it’s great to know you were able to enjoy a seamless experience. We always strive to provide our guests with the best possible service, and your feedback reassures us that we’re on the right track.
We’re also delighted that you found our departure lounge to be a must-do. Our goal is to create a relaxing environment where guests can unwind before their flights. It’s fantastic to hear that you enjoyed the comfortable seating, good Wi-Fi, and, of course, the food and beverages we offer.
I’m glad to know that Tashida took great care of you while you waited for your gate call. Our staff is dedicated to ensuring that every guest has a pleasant experience, and I will certainly share your compliments with her.
Thank you once again for choosing Club Mobay. We truly appreciate your support and look forward to welcoming you back on your next trip to Jamaica!
撰写日期:2024年10月4日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Liz A
5 条分享
2024年10月 • 夫妻情侣
Fantastic experience. Makes waiting in the airport so much easier and less stressful. Tashida was fantastic and made sure we were taken care of.
撰写日期:2024年10月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello T2296QEliza,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic experience at Club Mobay. It’s our goal to make waiting at the airport easier and less stressful for our guests, so we’re delighted to know we achieved that for you.
I’m especially glad to hear that Tashida provided you with excellent service and ensured you were well taken care of. Our team is dedicated to creating a welcoming atmosphere, and your kind words will motivate them to continue delivering great service.
We appreciate your support and look forward to welcoming you back on your next visit to Jamaica!
撰写日期:2024年10月4日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Amelia S
1 条分享
2024年9月 • 夫妻情侣
The service was amazing once we got in. leading to it was a bit of a cluster......the employees situated in the kiosk was not pleasant and sent us to the incorrect lounge that was full. If she just took the time to look and assist instead of barking orders at us, this could have been avoided. We had to walk all the way to one lounge just to be told they were full and we then had to walk back to the other lounge. We understood it was a capacity issue but the confusion could have been avoided if the woman at the kiosk was more helpful. It was very frustrating!
撰写日期:2024年10月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello G3689SXamelias,
Thank you for sharing your experience at Club Mobay. I truly appreciate your feedback and want to extend my sincerest apologies for the issues you encountered upon your arrival.
It’s evident that the service you received at the kiosk did not reflect our usual standards, and I’m sorry for the frustration this caused you. Our aim is to provide a smooth and enjoyable experience for all our guests, and I regret that our staff’s communication did not meet your expectations. The mix-up regarding lounge assignments should have been handled more effectively, and I completely understand how inconvenient it must have been to walk to a full lounge and then return.
I’m glad to hear that once you entered the lounge, the service was up to par. We strive to create a welcoming atmosphere, and it’s encouraging to know that our team was able to provide that after your initial experience.
Your feedback is invaluable to us, and I would welcome the chance to discuss your experience in more detail. Please feel free to contact me directly at janessa.miles@vipattractions.com so we can address your concerns and ensure a better experience for you in the future.
Thank you for your understanding, and I look forward to hearing from you soon.
撰写日期:2024年10月4日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Another Great Destination Travel & Tours
纽约州昆斯78 条分享
2024年9月 • 好友
The Club Mobay VIP Lounge is a MUST when visiting Jamaica! I have not used the arrival services yet, but I have used the departure service many times. Being able to relax, eat, and unwind before your flight is EVERYTHING!
The price of admission is well worth the inclusion of food and drinks...and best of all, the friendly and great service. From the moment you approach the entrance, you are greeted with a smile.
The price of admission is well worth the inclusion of food and drinks...and best of all, the friendly and great service. From the moment you approach the entrance, you are greeted with a smile.
撰写日期:2024年10月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello anothergreatdestina,
Thank you so much for your wonderful review of Club Mobay! We’re absolutely thrilled to hear that you consider our VIP Lounge a must-visit during your time in Jamaica. Your loyalty in using our departure services multiple times speaks volumes, and we’re delighted that you consistently find value in what we offer.
It’s fantastic to know that you appreciate the opportunity to relax, enjoy great food, and unwind before your flight. We believe that travel should be a pleasurable experience from start to finish, and your feedback reinforces our commitment to creating a welcoming and comfortable environment for our guests.
We take immense pride in our friendly service, and it’s heartwarming to hear that you felt welcomed from the moment you approached the entrance. Our team strives to greet every guest with a smile and ensure that they feel at home during their visit.
We also appreciate your recognition of the value included in our admission price. Offering quality food and drinks is essential to us, and we’re glad that you found them satisfying. We continuously work to enhance our menu and service offerings to exceed our guests' expectations.
We look forward to welcoming you back on your next trip to Jamaica! If you have the chance, we encourage you to experience our arrival services as well; we think you’ll find them just as enjoyable. Thank you once again for your kind words and recommendation!
撰写日期:2024年10月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Chris W
1 条分享
2024年9月 • 夫妻情侣
When we arrived, Sheeba was amazing! I will definitely be requesting her if possible everytime we go to jamacia.
Her energy is unmatched.
Her energy is unmatched.
撰写日期:2024年10月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello chriswF5055UR,
Thank you for your wonderful feedback! We’re thrilled to hear that Sheeba made such a lasting impression during your arrival at Club Mobay. Her exceptional energy and dedication to providing outstanding service truly embody the spirit of our team.
We appreciate your intention to request her on future visits; Sheeba will be delighted to know that she contributed to your positive experience. Our goal is to create memorable moments for every guest, and it’s heartwarming to hear that we succeeded with you.
We look forward to welcoming you back to Jamaica and to Club Mobay soon. If there’s anything specific you’d like to arrange for your next visit, please feel free to reach out.
撰写日期:2024年10月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
Jeremy P
密歇根Fraser2 条分享
2024年9月 • 夫妻情侣
We were very fortunate to have used Club Monday on our trip to Jamaica. It was worth it for escorting us through customs, bypassing lines, and zipping us right on through the airport as you enter a new country. But their lounges provide impeccable service, and great food and drinks that let you kick back and relax in an airport (hard for me to do).
The service we received as we awaited our departing flight was the best of the whole week, and that included the resort we stayed at! The food buffet offerings were clean, healthy, and a great selection. The bartenders were awesome, were a good conversation, and even offered the bottle for your own pour…. It just doesn’t get better than that lol.
The service we received as we awaited our departing flight was the best of the whole week, and that included the resort we stayed at! The food buffet offerings were clean, healthy, and a great selection. The bartenders were awesome, were a good conversation, and even offered the bottle for your own pour…. It just doesn’t get better than that lol.
撰写日期:2024年10月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Hello jeremypapple,
Thank you so much for your glowing review of Club Mobay! We’re thrilled to hear that you had such a positive experience during your trip to Jamaica. It’s fantastic to know that our service helped make your arrival smooth and stress-free, allowing you to bypass the usual airport hassles.
We take great pride in providing a welcoming and relaxing atmosphere in our lounges, so it's wonderful to hear that you found our food and drink offerings to be top-notch. Our team is dedicated to ensuring that every guest feels comfortable and pampered, and we’re glad to know that the service you received while waiting for your departing flight stood out as a highlight of your week.
Your comments about the cleanliness and variety of our buffet, as well as the engaging bartenders, truly warm our hearts. We aim to create memorable experiences, and it’s rewarding to hear that we succeeded in making your time with us enjoyable.
Thank you for recommending Club Mobay to fellow travelers! We can’t wait to welcome you back on your next visit to Jamaica. If there’s anything specific you’d like to see or experience, please don’t hesitate to reach out.
撰写日期:2024年10月3日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
I am a Priority Pass member. I am told I can make an advance reservation for two of us for $5,00 USD per person for Club Mobay Departure Service only. How do I make that reservation?
撰写日期:2024年8月9日
I heard it was $5.00 if it was booked through Priority Pass, not $5,000. Apparently that is not correct. Thanks for the reply.
撰写日期:2024年8月9日
We are deciding whether or not to book Mo bay arrival and departure but am at a loss as how long you are waiting to collect luggage off carousel once you have been whisked through the lines etc ?
撰写日期:2024年4月9日
Short answer is that Club Mobay is definitely worth the money, ESPECIALLY for departure.
撰写日期:2024年5月1日
Yes they have a booth to book as long as they have openings available for departure. You can also ask at the departure counter once you are there.
撰写日期:2023年8月23日
Hi all we arrive at 6pm on a Sat in July. Has anyone arrived at this time? Can u tell me how busy it is? I am trying to book club mobay but no luck yet.
撰写日期:2023年4月22日
Hi all if I book vlub mobay for my arrival will they let me know ow when my already included bus transfer is ready?
撰写日期:2023年4月22日
I booked departure from MBJ with Club Mobay. The flight is in the afternoon, how early should I plan to arrive at the airport?
撰写日期:2022年12月25日
I think 3 hours is perfect. Gives you plenty of time Incase you run into traffic of the way to airport or other hiccups. The Lounge is a perfect place to be, seats are comfortable and the access to phone/computer charging food and drinks is a plus.
撰写日期:2023年1月1日
Yes, all food and drink is included, staff will do table service as self service closed with Covid. I have always found the staff to very pleasant, but you may have to ask for what you want and build a rapport with wait staff
撰写日期:2022年9月29日
Where is the departure lounge located: before or after the security line?
Hopefully after like most lounges so that we can enjoy it without worrying about how long the lines will be.
撰写日期:2022年1月17日
The departure lounge itself is after security. You actually get your own security line if you have a Club Mobay ticket.
撰写日期:2022年1月19日
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