We’re not typically hard to please, yet our experience was terrible at Yaaman. We signed up through our resort for the ATV/Dune Buggy Secret River experience.
We arrived at 1:15 PM and was told our tour was at 2:00 PM but didn’t begin until 4:07 PM. Our ATV/dune buggy rides lasted less than 20 minutes, ending at 4:26 PM.
Because the resort was about to close, we were never able to participate in the Secret River portion of the tour.
We inquired numerous times about our start time, yet there was always a different reason it couldn’t start. Eventually, we were led to believe the tour was beginning but were put on a tractor only to ride and view the plantation. The driver explained he was told to “kill time” because there were no available ATVs.
The manager was, by all accounts, kind when we approached him; he offered us two “care packages” to appease us in which were Yaaman souvenir glasses, a Yaaman photo frame, and a bag of coffee. Staff then asked us to sign a document, stating we were pleased with efforts the company made to resolve our concerns. Instead, we asked for a refund upon our return to the resort.
Would highly recommend finding another ATV/dune buggy company for your family’s needs.