Dear Mrs. Suhara ... good day for you and all
Thank you for writing a review, we will use the review you wrote as a lesson to make us better in the future, but let us explain some of the points we faced at that time.
1. You are going on a tour on 23 - 27 December 2024, on the first day you arrive at 11.00, during the trip our driver has offered to have lunch near the airport but you refuse and just want to eat a snack, our driver offers (lumpia) spring rolls as a snack located at in the middle of the city and you agreed to go there, but beyond our driver's expectations, at that time the shop was unusually busy and had to wait quite a long time, so at that time our driver had take the initiative to take you to another nearby stall that sells snacks so you can buy them.
2. On December 26, you will do a tour of the Sultan Palace, Tamansari Water Castle, and end with lunch. At lunch our driver has offered you a choice between riding a horse on Jalan Malioboro or going to Parangtritis Beach, and at that time you agree to Head to Parangtritis beach to drink coconut water & enjoy the view. You need to know that the journey from the beach to the city is quite far, and that day coincides with the peak of the Christmas and New Year holidays, so the road conditions are very busy and congested, so it's natural for you to return to city It was already evening, after arriving in town my driver once again offered to ride a horse, but you asked to replace it with dinner, so the day ended without riding a horse in Malioboro.
3. Regarding the item you requested, our driver has tried to contact the shop that sells the item you are referring to, but the item has not been sold for a long time, our driver has explained this previously.
Whatever happens, we are really sorry if you feel uncomfortable, hopefully these problems will not reduce your happiness on holiday in Jogjakarta.
Best regards
Javatourism Yogyakarta