Fantasy Travel Experts
Fantasy Travel Experts

38 条点评

2 条分享
2022年3月 • 家庭
We stayed at the Occidental resort and our travel rep was Miguel. Every tour he recommended was amazing. He arranged an ATV tour, Tulum and cenotes tour, and a snorkel trip. All the tour guides were friendly, knowledgeable and helpful. Everything was on time. Miguel also notified us when the weather changed, it got really windy, and recommended we change the day for our snorkel trip. He changed everything around for us and it turned out perfect! Miguel works with a lot of different tour companies and is very knowledgeable about them all and can find what your are looking for. He really made our vacation memorable.
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墨西哥女人海滩11 条分享
2022年3月 • 好友
Ruben was my agent at the hotel who helped me book 3 different tours plus my shuttle to and from the hotel. He stopped by the hotel 2 times everyday and texted me on WhatsApp every time to see how the tour went or helped me booked something else. He was very professional and personable. He was accommodating with several custom requests I was interested in and he would find someone that would provide the non-standard service. He’s a true asset to his customers and company.

Highlights - they helped us book a Catamaran snorkel tour for 19 people so we got to have it as a private group. The boat team was excellent and I see why Ruben books with them. We did 2 drift snorkels at various depths over coral and sand. Saw sting rays, starfish and lots of tropical fish. We also stopped in the shallows to hang out and drink all of the cervazas on board.

I booked a scuba dive with 2 tanks. Ruben uses the dive company out of my own hotel, Dive Palancar. They were amazing! Good dive master and boat crew. Rodrigo did an excellent job filming both dives and made a personal video with cuts of all of the awesome sea-life and of me. Very cool. He came to my hotel and show me and it was well worth the price for the professional video.

Deep Sea Fishing with a boat called Ana Gabriela was cool but unfortunately we were a little too early for season and didn’t catch anything. The crew was working hard swapping bait and taking off weeds to try to get something. 2 fish hit but missed.

Ruben was great and I have him saved in my WhatsApp for my next trip.
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Kurt H
纽约州纽约市13 条分享
2021年7月 • 夫妻情侣
Five stars is not sufficient! I cannot begin to describe how amazing this company is. Not only are their transportation service outstanding, but they go above and beyond to help their customers when problems arise. I was just in Cozumel for a dive trip and I lost track of my carry-on bag at the airport -- totally my fault! I was on a dive trip and had expensive computers and regulators in the bag (not to mention all of my clothing for the trip). I contacted Fantasy, and their general manager, Marlone, took on the mission. After I returned to the states, he engaged federal and airport authorities, and found my bag in the care and custody of another van company. Marlone did so much hard work to find and retrieve my bag, and then delivered it to American Airlines to be returned to me, with all of the contents. Throughout the process he was diligent, professional and kind, even though Fantasy had no obligation whatsoever to help me out. I am so grateful and obviously will use Fantasy for my transportation needs whenever I return to Cozumel. Thank you, thank you, thank you!!!
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10 条分享
2021年7月 • 独自旅游
Sarah literally is hands-down the best part of my entire trip!! We met to confirm return transportation to airport and while meeting we discussed tours. I let Sarah know my others had been cancelled and she literally worked ALL day to find something for me- it was perfect! Also, they were waiting for me at the airport- I climbed in the van and was dropped off at my resort. Thank you Sarah and team for flawless work- I will be back and using this company!
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Pierre L
加拿大蒙特利尔圣布鲁诺山267 条分享
2019年8月 • 夫妻情侣
Excellent service et excellentes suggestions : snorkeling 4 endroits et visite de Ekbalam et le Cenota! Aussi très bons avis pour les taxis, souvenirs et même conseils pour notre hôtel! Merci Miguel!!!! Thank you Miguel!! All was great, your suggestions, tops and advice!! Hope we see you n'est time!
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thanks for your comments, we are happy to know you enjoyed your stay in our nice Cozumel Island. We wait for you the next time. We forwarded your nice comments to Miguel!!
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

Alvaro D
1 条分享
2019年6月 • 家庭
Al llegar al aeropuerto de Cozumel saliendo de recoger el equipaje , salí a preguntar por la persona de fantasy para lo del translado a mi hotel ,a lo que una persona me dijo que ella era que fuera a un módulo para darme información y me entretubo los minutos queriendo ofrecer una membresía para un club vacacional, después escuche mi nombre en la puerta de salida, a lo que salio una mujer de playera roja diciéndome que ella era la de fantasy y que porque los hacía esperar con una actitud grosera y casi gritandome a lo que le comente lo que había pasado y que me habían dicho otras personas que eran de fantasy, aun asi no cambio su actitud hacia mi y mi familia la verdad muy mala representante porque debe comprender que uno como visitante no sabe como están organizados, pésimo servicio. Además caro porque me entere que un taxi cobra mucho más barato que haber contratado su servicio
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佛罗里达那不勒斯36 条分享
2019年6月 • 好友
Just returned home from my third dive trip to Cozumel, took 18 divers down for a great week. I always plan on doing something special for the non-diving day before we fly home. This year I worked with Manual Toral with Fantasy Travel to set up a private tour to Tulum for the Tulum Xtream tour. Trying to organize 19 divers was as I told Manual like "Herding Cats" Manual did a fantastic job of organizing this entire trip with turned out to be fantastic, EVERYONE had a great time. I can not recommend highly enough how professional Manual Toral and Fantasy Travel were, Give Manual a call at Fantasy Travel Experts, you will not be disappointing!
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2 条分享
2019年5月 • 好友
Salió muy caro el traslado y muy inpuntuales, luego nos enteramos que sale más.barato tomar un taxi o otro tipo de transporte para el traslado al aeropuerto , mala atención
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Nancy N
墨西哥墨西哥城49 条分享
2019年5月 • 夫妻情侣
Nunca se comunicaron con mi cliente al hotel para su regreso tuve que llamar a todos lados para que me dijeran si van por ellos o no y nunca tuve respuesta no lo recomiendo mejor tomen taxi les cobra de $100 a $15
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Nora s
华盛顿布雷默顿7 条分享
2019年4月 • 家庭
Fantasy tours were super easy to work with. Met us at airport with contact info for our meeting in our hotel a with travel agent. When one event was canceled he met us in our hotel to explain refund procedures.
Highly recommend the Glass Bottom Snorkel Trip bi. The island tour was good if you only have a day but next time I will break it into several half day trips
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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Fantasy Travel Experts (考祖梅) - 旅游景点点评 - Tripadvisor