We are happy you enjoyed your experience at Ten Spa! In our regular steam rooms, located in our change rooms, we provide towels to wrap yourself in or you may bring your own swimwear. We do not have co-ed steamroom, however we do have a Hamam. The Hamam is our Turkish bath and it is a therapy room that is like a steam room. For our Hamam, we perform hot air bathing treatments and the attire in this area is that we provide guests spa sandals and a pestemal (traditional Turkish bamboo wrap) to wear during their time in that treatment room. We hope to see you again soon! Sincerely, Ten Spa

Thank you for your comment, and we would like to address that as a spa, we take gift cards very seriously. It is both a gift and investment to our wonderful patrons. When someone comes into our spa with a gift card that has been used and insists it is theirs, we do a thorough investigation. This is how we ensure the use is correct if there is question. In this case, since the card many years old, it took longer to research. We did honour the credit amount to be used at a future date once we could trace the source of the date of creation. Also, with such a regimental system, there is no way a staff member could ever use the card unlawfully without it being traced. Our guests’ security and investment is our top priority.

Thank you for your feedback. Booking challenges happen with all establishments, and we always offer alternatives for the same day and in the future, giving our guests choices. On our busiest days, that are booked well in advance, we offer the best alternatives to any unbooked/misbooked appointments. This particular situation took a very unexpected turn that violated the privacy and security of our guests and staff. The guest was filming our staff member with her phone, without permission. We were not comfortable with the situation. We take privacy and safety of our guests and staff very seriously. This was a breach of security.

Thank you for taking the time to write about your experience at Ten Spa. Your feedback and that of others is very important to us. As we are always striving to provide the best possible experience and improve upon our very high standards. It is was our pleasure to make your visit wonderful! Kindest Regards, Ten Spa

Thank you very much for sharing your experience at Ten Spa. Your feedback is very important to us. We take a lot of pride in the atmosphere and quality of our spa as well as our clients such as yourself. We are sorry your nails polish chipped. We hope you reached out to us directly so we could assist you with that challenge, even if you do not live in our city. We hope to see you again in the future! Sincerely, Ten Spa

Thank you for sharing your recent massage experience with us and for bringing these matters to our attention. I'd like to help address your concerns with the hot/cold stone therapy you received at the spa. All the therapists are trained to the same capacity and have completed a certified hot/stone cold therapy course that was created based on the La Stone Therapy Program. La Stone Therapy was created by Mary Nelson in 1993 and the intent of the therapy is to create full body relaxation and grounding. Where the depth into the muscles is coming from the penetration of the heat from the stones and not the actual pressure applied by the therapist. Deep pressure with stones can actually be quite dangerous as the therapist is unable to feel the tissue beneath the stone. We offer an 80 min Signature Massage and a 110 min Ultimate Massage in which are therapists can tailor the massage to include deep tissue throughout the treatment in a way that would be beneficial to the client. The 80 or 110 massage would allow you to feel more connection the entire time as the therapist does not have to break contact in order to get more stones as they cool down or switch to the cold stones that are a part of the therapy we provide. I can only speak to the type of hot stone we provide here and the protocol that our therapists are certified to provide. I hope that this clarifies your concerns about your treatment. Kind Regards, Ten Spa's RMT Team