Ten Spa at Fort Garry Hotel
Ten Spa at Fort Garry Hotel
4
上午9:00 - 下午9:00
星期一
上午9:00 - 下午9:00
星期二
上午9:00 - 下午9:00
星期三
上午9:00 - 下午9:00
星期四
上午9:00 - 下午9:00
星期五
上午9:00 - 下午9:00
星期六
上午9:00 - 下午9:00
星期日
上午9:00 - 下午6:00
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体验附近景点的最佳方式

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4.0
228 条点评
极佳
127
非常好
43
一般
24
较差
18
很糟糕
16

Dianne Z
加拿大曼尼托巴省1 条分享
2022年12月
Visited Ten spa at the Hotel Fort Garry for a massage. My therapist for massage was a fellow by the name Paolo. I was at first anxious as i typically request female therapists however, he was wonderful! Appropriate amount of pressure to help work out some tension but also so relaxing that i fell asleep! He was also very kind, did not talk too much (thank you!!) and made me feel very comfortable.
My overall revieew score is low as i found the facilities to be out dated, out of order, and not clean. The rooms, steam room and showers had mismatched tiles (looks like a cheap repair) dirty shampoo bottles and paint peeling. The lounge was a nice place to have tea and snack before and after my massage.
撰写日期:2023年1月3日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Gail C
1 条分享
2022年11月
I bought a couples massage for my daughter and son-in law to celebrate a milestone birthday. the receptionist who helped me book this experience was very helpful. When i was called the day of the massage and told it would have to be cancelled because of a sick employee, they were able to work it out so the surprise birthday present could still be done, I would say you have a wonderful front end staff.
However, when I asked them how they enjoyed the massage they both said the massage experience was mediocre. This disappointed me very much that they both had mediocre experiences. This was not a cheap service and was supposed to be a special treat. I booked 10 Spa because of it's wonderful reputation and because my daughter had been before and quite enjoyed it. It is sad that this special time was rated average at best
撰写日期:2022年11月6日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

ngnick
加拿大Thompson7 条分享
2022年2月
The Hamam fully loaded was amazing as usual. Worth the time and cost. The pedicure...not so much. I've also had several of the scrub and rubs...also worth the time and cost. Especially in winter when you just feel like you need to get rid of the dry skin and feel some steamy warmth.
Overall....worth it, but pick the Hamam, Scrubs or something you can't get from your favorite esthetician.
撰写日期:2022年2月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Margo9999
加拿大维多利亚60 条分享
2021年7月 • 夫妻情侣
Hammam 101 with my husband was amazing! Highly recommended!

Wonderful spa, clean and organized. Staff are very knowledgeable and friendly. Hammam 101 and relaxation massage were amazing!

Never disappointed!
撰写日期:2021年7月26日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Brittany
加拿大温尼伯3,247 条分享
2021年4月 • 独自旅游
I visited Ten Spa for my first time on April 24th for a 50 minute massage to celebrate my birthday while staying in the hotel.

The spa is located on the tenth floor of the Fort Garry Hotel. I was welcomed by a friendly staff member when I walked in and provided with a basket for my shoes and socks and given a rope, towel, and sandals.

I arrived early to enjoy the steam room and showers before my massage and also stayed afterwards. The changing rooms were clean and pretty! You are assigned a locker to put all of your belongings. The steam room had heated tiled benches and was cozy and relaxing. If you press the button beneath the steam vessel, the lights on the roof turn on and hot steam mists down from the ceiling. The sign outside the steam room said that there would be an aroma in the room, but I didn’t smell anything. Beside the steam room was the experiential shower. There was only one but thankfully, I was the only person in the area at the time so I didn’t have any issues with that. You could press a button for a lovely tropical rain scented mist and then use the shower at the same time for a beautiful experience.

The regular showers inside the changing room were beautiful. They had pretty blue tiles and a glass cupboard inside the shower to hang your towel and robe. I loved the rain shower and there were shampoo and conditioner and shower gel inside to use. I enjoyed using the facial moisturizer and body lotion provided in the change room afterwards.

My massage was lovely! I was taken to one of the treatment rooms which looked very sterile and almost resembled a doctor’s office. I would have liked if it had a bit more of a cozy feel. My massage therapist was Lisa and she was great. She really worked a lot of knots out and used good pressure.

There is a small bar area in the lounge where you can buy wine, beer, mimosas, snack platters and salads. There is free herbal tea, water and small snacks (cookies, muffins and dried fruit). I had a great experience at Ten Spa and will definitely return again. Would really love to try the Hamam!
撰写日期:2021年4月24日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

winnemullerr
加拿大温尼伯1 条分享
2020年6月 • 独自旅游
Booked a 50 minute custom massage on June 5th. Appointment for 12 noon. At 12:10 was brought to room. Thought I had a nice massage. On completion was brought back to lounge area. Went to change room to get dressed, looked at the time and found it was 12:50. That was only a 40 minute massage. I mentioned this to the reception lady at checkout who just apologized and proceeded to charge the full $130 plus compulsory 15% tip plus tax.
She didn’t know what to say, so she gave me a card for 15% off next visit. On further looking at card it is only for their beauty products. Beware of your time on treatments! Turned out to be a very expensive 40 minute massage. Got ripped off!
撰写日期:2020年6月22日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Victoria D
1 条分享
2020年2月 • 独自旅游
The spa, facial and my aesthetician made my trip to Winnipeg a real treat. THANK YOU, Elmira. You are a gem. I have had many facial/beauty treatments in my life. This by far is the best. I would HIGHLY recommend checking out this treasure.
撰写日期:2020年2月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

g-string
加拿大温尼伯5 条分享
2019年12月 • 独自旅游
Nude steam room in dressing room, towel only in co-ed stream room . Great staff and easy to find your way around.
撰写日期:2020年1月7日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
We are happy you enjoyed your experience at Ten Spa! In our regular steam rooms, located in our change rooms, we provide towels to wrap yourself in or you may bring your own swimwear. We do not have co-ed steamroom, however we do have a Hamam. The Hamam is our Turkish bath and it is a therapy room that is like a steam room. For our Hamam, we perform hot air bathing treatments and the attire in this area is that we provide guests spa sandals and a pestemal (traditional Turkish bamboo wrap) to wear during their time in that treatment room. We hope to see you again soon! Sincerely, Ten Spa
撰写日期:2020年1月9日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

WPG_Family88
Winnipeg1 条分享
2019年12月
My husband purchased a gift card for me for a special occasion - when I went to use the card, staff informed me that the card had been used already by someone else. My husband bought the card at the spa and it was in my possession the whole time. Somehow the spa allowed someone to use the gift card balance without having the card - very suspicious. We will never be supporting this spa again and would encourage anyone considering a gift card here to beware. They apparently have a policy that they are not responsible for anything related to gift card balances. The staff member provided the name of a person that they claim used the card for a spa treatment - I do not know the person and they could not explain how the person was able to use my card balance without the card.
撰写日期:2019年12月2日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your comment, and we would like to address that as a spa, we take gift cards very seriously. It is both a gift and investment to our wonderful patrons. When someone comes into our spa with a gift card that has been used and insists it is theirs, we do a thorough investigation. This is how we ensure the use is correct if there is question. In this case, since the card many years old, it took longer to research. We did honour the credit amount to be used at a future date once we could trace the source of the date of creation. Also, with such a regimental system, there is no way a staff member could ever use the card unlawfully without it being traced. Our guests’ security and investment is our top priority.
撰写日期:2020年1月30日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

brendermoose
加拿大曼尼托巴省24 条分享
2019年11月 • 好友
I’m not much of a spa person. This was to be my first visit, and now I will never set foot in there again, nor will recommend anyone else to do so.

My sister did an online booking as a surprise for her and I for my birthday and had a screenshot of her booking showing the reservation held with her credit card and showing the cancellation policy, but when we went to check in, they couldn’t find the booking for us and didn’t have anything available for 2 people.

There was just a disregard from the employee. Neither the employee, nor her supervisor would even look at the screenshot we had of the booking. They said “if you didn’t receive a confirmation email, then it wasn’t booked.” There was no regard for our confusion and disappointment. In any professional establishment such as this, you’d think they would try to help make things right, regardless of whose “fault” it was that this booking somehow got lost in internet land.

My sister was upset about the booking and we have only had this one day out of our entire year to do something like this, so disappointed as well and so she said that it was not acceptable in a firm voice, no yelling, nothing disruptive, but the supervisor immediately intervened and sounded upset at us saying that it wasn’t the employees fault and she said she’d go to the back and figure something out. In the meantime, we asked for a business card.

Supervisor came out and instead of making anything right, had a print out from their website with tiny lettering highlighted about how your booking is only confirmed when you receive an email. She wasn’t trying to make anything right, she was just trying to prove she was right and us awful paying customers were wrong. 🤨

She literally said to us “What do you want me to do? Take my paying customers appointments and give them to you?”
I’m pretty sure we also were paying customers and in all honesty, I didn’t even care that the appointment fell through, I just wanted them to respond in a reasonable customer service manner. Even a “Sorry, there may have been a glitch in our booking software. Here’s a 20% off and we will reschedule”. That would have been acceptable.

When she found out we had her business card, she also followed us into the elevator to report us to security so that they would help her take away the business card, which was her “personal property”.

We of course did not follow her and just left the building and she literally ran down the hall after us yelling at us in the hallway. I’ve never in my life felt so awkward and embarrassed.

What am embarrassment to customer service and a representative of Ten Spa. We happily went to RiverStone and had an amazing time and amazing customer service and no one chased us or embarrassed us there.
撰写日期:2019年11月23日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Thank you for your feedback. Booking challenges happen with all establishments, and we always offer alternatives for the same day and in the future, giving our guests choices. On our busiest days, that are booked well in advance, we offer the best alternatives to any unbooked/misbooked appointments. This particular situation took a very unexpected turn that violated the privacy and security of our guests and staff. The guest was filming our staff member with her phone, without permission. We were not comfortable with the situation. We take privacy and safety of our guests and staff very seriously. This was a breach of security.
撰写日期:2020年1月30日
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。

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Ten Spa at Fort Garry Hotel (温尼伯) - 旅游景点点评 - Tripadvisor

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Ten Spa at Fort Garry Hotel的营业时间:
  • 日 - 日 上午9:00 - 下午6:00
  • 一 - 六 上午9:00 - 下午9:00


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