Windsor Arms Hotel Spa
Windsor Arms Hotel Spa
3

体验附近景点的最佳方式

区域
地址
区域: 市中心
如何到达
  • Bay • 步行 2 分钟
  • Museum • 步行 4 分钟
直接联络

3.0
3.0 分,共 5 分55 条点评
极佳
17
非常好
9
一般
8
较差
9
很糟糕
12

Torontotraveler
2 条分享
5.0 分,共 5 分
2023年5月 • 独自旅游
I had a the vitamin C body scrub with Rebecca. My skin feels fantastic. Rebecca is an excellent technician, kind, highly skilled. I would not hesitate to recommend her for any service.
She made sure I was comfortable, and the room was spotless. The products they use there are also excellent.
If you arrive early you can use the pool before your service or after your service. Just bring a swimsuit. Towels bathrobe and slippers are provided. There's also a makeup table with a magnifying mirror as well as a blow dryer provided for use.
The pool however closes to Spa guests at 6:00 p.m. so keep that in mind when booking your appointment. Hotel guests can access the pool until 11pm I believe.
撰写日期:2023年5月18日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Crisruivo
加拿大多伦多134 条分享
1.0 分,共 5 分
2023年1月 • 好友
The hotel made a mistake in telling me on the phone that I could use way spa certificates, between my call and the time I had the spa services, the hotel stopped accepting the way spa gift cards so I was not able to use my 250. Gift card. The really bad part about all this is that I followed up with the GM, George who told me to send him pics of the gift cards and he would try to get them cashed out for me. Well I waited 1.5 months for George to get back to me and he completely ignored my email which he had requested. George simply didn’t care, he said- well they can’t credit you for the GC’s .
Not at any point during my calls for follow up did anyone even offer a discount or a gift card to bring us back to the spa or the hotel.
They had their money and that’s all that mattered to them. I feel for the employees that report to supervisors and Gm’s with zero interest in making their clients feel valued.
Good luck George, this is one of many reviews I will be writing

If you want to feel special do NOT go to the Windsor Arms hotel

It’s sad because the spa services were good but how we were treated because of their screw up afterwards was extremely disappointing.
撰写日期:2023年4月30日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Tiffany B
2 条分享
5.0 分,共 5 分
2023年3月 • 好友
Reba and Mona made my afternoon so wonderful. Thank you for being so lovely. A hidden trip in time. Gorgeous pool.
撰写日期:2023年3月15日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

SR
1 条分享
1.0 分,共 5 分
2023年1月 • 独自旅游
I went to this hotel to go to the day spa. After checking in and going into the change room, I immediately wanted to leave. The facilities were old and the steam room was very small, mouldy and looked like it was just another shower stall! Without even changing out of my street clothes I went down to the spa reception and advised that I did not want to stay as one of the Mai. Reasons I came was for the steam room (it was a cold winter day) and the steam room was very uninviting. The Re epitomization catherina looked very confused and said she did not know how to process a refund and called down her accountant colleague Victoria. Victoria assured me she would “process the refund request tomorrow with the accountant”. It has been over two weeks and still no refund and I just got an email saying there would be no refund. So they lied. And a little unclear why I would get no refund. I was there for 5 minutes in total and did not use one inch of there facilities. This place is old, dingy and has the WORST customer service. Do not go here. Quite disappointing as I go to the Windsor arms for corporate events. They have a conference facility. I will not book our corporate events here again either.
撰写日期:2023年2月8日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Julie S
加拿大多伦多2 条分享
2.0 分,共 5 分
2022年12月
I went to the Spa with my husband for his birthday. The services themselves were fairly good (not fancy, spa like though), but the customer service was terrible. I went with WaySpa gift cards which I have been saving over the years to indulge in a spa service, and when I went to pay the lady at the front desk said management only allows you to spend ONE gift card as they don't want to pay the transaction fees to wayspa. This was crazy as WaySpa gift cards are cash! I tried to argue but in the end had to pay $400 out of pocket; I wouldn't have booked so many services if I knew this beforehand. I'm fairly certain this is an illegal policy so will be contacting WaySpa.
撰写日期:2022年12月21日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Barbra M
9 条分享
2.0 分,共 5 分
2020年2月 • 夫妻情侣
This spa for the price and area is not what you would expect. It is the hotels version of a spa really just a nail salon with a low end condominium pool and Dry sauna. Me and my boyfriend did the salt cave add on they brought in tea and there’s no where to even put it on...this should be a paid for add on and was completely underwhelming ...it’s about the size of a closet and really not worth the dollar per minute...we had to wait for appointments and when we both went for our manicures and pedicures the esthetician led my boyfriend through the girls change room I had to ask them if that was ok and they quickly adjusted and walked him through the mens change room...we were one of the last appointments and they sent me off without my nails or toes dry in the spa slippers and there was no drying area there. It ended up being the worst nails I’ve ever done. To be honest the staff are friendly however this is not what you expect as a hotel spa in the area and at that price point ...it was pretty disappointing ...also I hope no one stayed at this spa in combination with the hotel as like us at the end of your stay you will feel completely ripped off...a below subpar hotel with a below subpar spa disguising as 5 star establishment ...buyer and consumer beware ...it seems the only good stars this hotel/ establishment gets is for the high tea ...save your money for something worth it
撰写日期:2020年3月9日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Glenn Nancy I
Atikokan5 条分享
5.0 分,共 5 分
2020年2月
The food was amazing.... the place is beautiful!! You could just stay days and days! The decor of the build is magical as the outside view. It is definitely a creation of beauty from the time i was built and kind of magical into the present time of a rich history..
撰写日期:2020年3月5日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Magdalena M
1 条分享
5.0 分,共 5 分
2020年2月 • 独自旅游
Request Mona Lisa for the best services - particularly waxing and facials! She did an amazing job on my facial and wax before my honeymoon. She was lovely, experienced, and professional.
撰写日期:2020年2月4日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

Oskar Rajsky
加拿大Saint Thomas2 条分享
5.0 分,共 5 分
2019年12月
I am a resident in the Windsor Arms and have been coming to The Spa for years. I have have seen many estheticians over the years - But Mona Lisa is by far the best. She is very attentive, does amazing work with patience and always delivers exceptional work. I always am happy to see her and know I will have a great experience. She is a great representation at The Windsor arms hotel.
撰写日期:2019年12月19日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

ej mace
1 条分享
5.0 分,共 5 分
2019年9月
Today my sister and I had the great pleasure of experiencing the best manicure and pedicure! Jenny and Mona Lisa took care of us, listened to our requests and they made feel like family and dear friends. Not only did we feel pampered, they are both very skilled and made us feel welcomed and they provided and exceptional level of customer service that is rare to find.
Thank you again Mona Lisa and Jenny...you gave us a day we will not soon forget!
We highly recommend the spa services and don't forget to enjoy the in house baked cookies and delicious coffee!
撰写日期:2019年9月14日
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。

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